Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. #1 of 58 best companies in Office Furniture Shop
  2. #4 of 35 best companies in Office supplies shop

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

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5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,088)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

5* service from Andrews removal team

5* service from Andrews removal team. Colin and his team couldn't have been more helpful and polite. I would definitely recommend them

15 November 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for your review and recommendation, Z. We wish you the best of luck with your furniture and hope to hear from you again in the future.

Rated 5 out of 5 stars

Amazing service

We have used AOF for the past 6 years, Paul and his team have always been fantastic. The delivery and installation team are always polite, helpful and carry out all jobs to perfection. Paul understands our needs and meets our deadlines where possible.

Would always recommend!

7 November 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for the review and recommendation, Jo. We'll pass it onto Paul too, as he'll be pleased, and we look forward to hearing from you in the future.

Rated 1 out of 5 stars

Leather of chair peeled off

I bought 2 different chairs from them and were told that both of them were real leather. One of them is fine but the other one started pealing off in year 2 already and now it's really bad. When I contacted them, they couldn't do anything because the warranty is for one years and they asked me if I wanted to buy a new one instead.

Edit:
- I read the response below. I didn’t buy the chair online, I bought in store and I was told this was real leather, just like the other chair I bought together from your store. The other one is not peeling of because it’s real leather. I was misinformed and it’s not my problem that your store is closed now. I purchased many office chairs before, even budget ones from Ikea. It has been 10 years and they are not peeling off. Your chair which you still sell started peeling off on second year and now the wear is very heavy.

You cannot misinform a customer and be surprised when there is disappointment and offer them to purchase the same thing again, only to have the same experience again. Apparently your quality standards are happy with an office chair being used 2 years only and people should know about this.

31 October 2024
Unprompted review
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Reply from Andrews Office Furniture


Hello Hayri, just to be clear all-round the chair was purchased in March 2020 , as you sent a copy of the receipt along with the card receipt dated when asked by my colleague along with a picture of the chair confirming this. This was 4 years 7 months ago and no issues were reported to us earlier otherwise we could have looked into and flagged to the manufacturer.

As soon as you contacted us, we sent your email to the manufacturer to look at, as well as internally reviewing and it appears part of the front of the seat and part of the upper backrest has peeled off, where the user had been positioned over the years. The chair is indeed a leather – a soft bonded leather which we do point out online, I can see you bought in one of our showrooms but this store closed over 2 and half years ago.

The chair material does have a one year warranty, and two years on the moving parts mechanism. I’m sorry we can’t just change over the chair, as manufacturers would class this as wear and tear with usage – certainly after nearly 5 years of use – and I’m not sure of any company reacting differently. I’m sorry you feel disappointed, and as my colleague said these chairs are still available if you choose to purchase another.

Rated 5 out of 5 stars

good people

good people, good service

16 October 2024
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Reply from Andrews Office Furniture

Thanks so much for your review, Cris.

Rated 5 out of 5 stars

I feel so lucky

I feel so lucky! I stumbled across AOF looking for office furniture removal and ended up buying all new office chairs. The service and support was absolutely amazing from beginning to end.

7 October 2024
Unprompted review
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Reply from Andrews Office Furniture

Thank you so much for the review Michelle. It has been a pleasure working with you and furthermore, thank you and the staff for assisting with the clearance of your old chairs and liaising with the traffic wardens and preventing us getting a parking ticket. We hope this is the start of a mutually beneficial long-term relationship. Thank you again and please do not hesitate to contact us should you need anything else.

Kindest regards, Michael

Rated 4 out of 5 stars

Furniture Install

We had our office furniture delivered and installed by Flo , Alex and Jamie over 3 visits. They were quick, friendly and very helpful and went out of their way to go the extra mile.
Highly recommend!

26 September 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for the review and recommendation, Selina. We hope all goes well with your furniture, and to hear from you again.

Rated 5 out of 5 stars

Competivie prices

Competivie prices, good Head Office service, fast delivery and fantastic delivery men

20 September 2024
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Reply from Andrews Office Furniture

Thanks for your review, Alison. All the best with your furniture and we hope to hear from you again.

Rated 4 out of 5 stars

Excellent website and delivery

Excellent website and delivery. Quality desk was delivered whole rather than assembled new from box at property, and had slight scratches on the surface, but nothing serious.

18 September 2024
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Reply from Andrews Office Furniture

Thank you for taking the time to review us and apologies for the light scratches on the desk there. We endeavour to avoid this but, of course, occasionally, it does happen in transit/during assembly. If you have any other issues please do let us know.

Rated 5 out of 5 stars

Great service, love the second hand option

This is the second time I bought a second hand item from Andrews Office Furniture and I am very happy with the item and the service. Communications were fantastic and I knew exactly when my items would arrive. Everything arrived on time and were in exactly as described. The prices for the second hand furniture are fair and from a sustainability point they are great. Highly recommend

21 August 2024
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Reply from Andrews Office Furniture

Thanks so much for reviewing and recommending us, Verena! We're glad you're pleased with the service and your furniture, and we hope to hear from you again in the future.

Rated 4 out of 5 stars

Really helpful staff

Really helpful staff. Helped us to understand what we needed and find suitable alternatives when our first choice refurbished product was not available.

1 August 2024
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Reply from Andrews Office Furniture

Thank you for you review, Donna. Apologies that you couldn't have your first choice, and we hope you are happy with the alternatives. Please do let us know if you have any issues.

Rated 5 out of 5 stars

Thank you for providing such a…

Thank you for providing such a fantastic chair. I highly recommend your shop to anyone who needs quality office furniture!

29 August 2024
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Reply from Andrews Office Furniture

Thank you for your kind review and recommendation, Sebastian. We're glad you are pleased with your chair and hope to hear from you again.

Rated 5 out of 5 stars

A people's company

We had some questions about a table and the service was extraordinary! they kept us informed and had a very personalised treatment. Great experience we will be back anytime we need office stock.

29 August 2024
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Reply from Andrews Office Furniture

Hi Gema.

Thank you very much for your review. We try our best to offer personalised customer service, so it's always pleasing to know when it's appreciated. We hope you're happy with the table and look forward to hearing from you in the future.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Deliveries very quick. Chairs in great condition.

15 August 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for your review, Linda!

Rated 5 out of 5 stars

Great service

Andrews office furniture gave great customer service.
Peter was very welcoming, patient, knowledgeable and kind in helping me find a replacement home office chair. An wide range of new and used chairs to choose from in their Old Street premises. Delivery was £15.00 and the chair was delivered to schedule and cleaned prior to delivery.
Non refundable and no warranty on used chairs so be aware of the t & c's and be very sure what you choose is what you really want.

9 August 2024
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Reply from Andrews Office Furniture

Thanks so much for reviewing us, Michelle. Will pass this on to Peter in Old Street too, as he'll be pleased to see. I would just add, if you did have any issues with the chair in the first 2 months from our used stock - we would repair for you. We hope you enjoy your chair and to hear from you again.

Rated 5 out of 5 stars

Always a pleasure!

Always a pleasure to deal with Andrews Office Furniture. Good prices, great communication on delivery (Paul), and really nice delivery guys! 5* recommendation!

24 July 2024
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Reply from Andrews Office Furniture

Thank you for your review and recommendation, Louisa.

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