Andrews Office Furniture Reviews 

1,088
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and professional staff members who routinely go above and beyond to ensure very smooth furniture delivery and expert on-site assembly. Reviewers emphasize that communication with the sales team is exceptionally clear, making every single step of the working process remarkably easy and completely stress-free. Consumers also highlight the outstanding quality of the pre-loved office furniture, noting that items arrive promptly and in wonderful immaculate condition. People genuinely appreciate the reliable scheduling, highly efficient service, and the exceptional overall value provided throughout their entire purchasing journey.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing experiences as excellent, friendly, and reliable... See more

Delivery service

Clients share satisfaction regarding the delivery service, often highlighting prompt arrivals. Consumers... See more

Staff

Reviewers consistently report a high level of satisfaction with the helpful and friendly staff members.... See more

Product

Customers had positive experiences with product, noting that items such as sheds and furniture were of superb... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in immaculate and spot-on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. Helpful salesperson, not at all pushy. Very useful in that their chairs come fully assembled - very unusual! Delivery men were also very polite and friendly and brought my heavy old off... See more

Company replied

Rated 5 out of 5 stars

Approached Andrew, as I needed a shed to a specific width and length. When the shed came, it was spot on and of superb quality. Andrew and his colleague spent a few hours adjusting the base leve... See more

Company replied

Rated 5 out of 5 stars

Bought a refurbished Herman Miller Aeron from here and had it sent to my partner. They called me before the delivery and made sure the chair was dropped off fully assembled right at my partner's door.... See more

Company replied

Rated 5 out of 5 stars

Very efficient, helpful and friendly service We were clearing out our office space and was helped with clearance and moving bits into a storage unit. The team (Colin, Lee and Gabi) were super super... See more

Company replied



Company details

  1. #1 of 58 best companies in Office Furniture Shop
  2. #4 of 35 best companies in Office supplies shop

Information provided by various external sources

Established in 1972 - we now have showrooms in London, Essex and Northampton and a busy e-commerce website. We pride ourselves in providing excellent customer service and we strive to improve at all times. We have extensive knowledge of the office furniture business and offer a massive range of new office furniture and quality second hand office furniture to both business and to the public.

Written by the company

controller
CustomizedProfiles
action
SaveProfile

Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,088)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant service today…

Absolutely brilliant service today swapping out some office furniture for us during office hours, the team kept disruption to a minimum allowing our teams to continue to operate.
I would like to personally thank Mark, Alex, and Jamie for their efforts today.

16 May 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you kindly for reviewing us, Terry. I'll pass this on to our warehouse too, so that Mark, Alex, and Jamie can see, as they'll be pleased. We hope you're happy with your furniture, and to hear from you again.

Rated 5 out of 5 stars

Good quality stock and great customer service

The Old St warehouse staff were really friendly and helpful when I visited, and pointed me towards a good choice of good quality stock in my price range. Delivery was prompt and the furniture turned up in great condition. All round, I'm delighted and would definitely use them again. Thank you!

24 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

We're very glad to hear you're happy with your chair and the service, Jo. Thank you for reviewing us, and we hope to hear from you again in the future.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. I dealt with Paul who was amazing - he helped find the right furniture (after I had ordered the wrong type and he delivered and took it back, advised on a new one, and delivered that one!! No extra charge. Amazing!). Would not buy anywhere else. The price was the best we could find also - so 10/10.

30 April 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for taking the time to review us, Jackie. Always happy to help and hope to hear from you again.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, Delivery next day was fantastic, and cannot fault the delivery and assembly and clearing of the packaging. Two very high quality/ great looking cupboards for our meeting room. Will use Andrews Office Furniture for all future deals.

22 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Great news, thank you Sarah! We're glad you're happy with your cupboards and the service, and we look forward to hearing from you again.

Rated 5 out of 5 stars

Really please with the chair

Really please with the chair - delivered when the company said it would - generally very happy

18 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you, Tim. We're glad you're happy with your chair, and we hope to hear from you again in the future.

Rated 5 out of 5 stars

Helpful and exceptionally easy to buy…

Helpful and exceptionally easy to buy the furniture for my office , delivery was easy well carried out and exactly on time

Great experience and highly
Recommended

24 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for your review and recommendation, Andrew. We hope you're happy with your furniture, and please let us know if you have any queries or issues.

Rated 5 out of 5 stars

Perfect

Very fast delivey, brilliant communication and the delivery drivers were lovely.

No issues at all.

15 April 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for reviewing us, Shane. We hope you're happy with your furniture, and let us know if you need anything else.

Rated 5 out of 5 stars

Singing Andrew’s Office…

I have been singing Andrew’s Office Furniture’s praises to everybody for the last few days since they delivered a filing cabinet to my house.
I had called the office after the cut off time for next day delivery and asked if there was any chance of still getting it delivered.
Paul was brilliant and said he would see what was possible. He got back to me to say it was arranged.
Sure enough it arrived the following morning.
The guys who delivered it called to say they were on the way. Inevitably it was in the one moment I had to be out in the whole day but they said not to panic and they were there and unloading for when I came up the street.
Then carried it in to my house.
The excellence of this service was in contrast to the reason I was in all day - waiting for British Gas who never showed up.
Shows that Andrew’s actually care about their customers.

8 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for leaving us such a positive and we're glad you were so happy with the service. We believe our dedicated customer service is what sets us apart from our competitors, so it's always pleasing to know when it's appreciated! All the best with your filing cabinet, and please do let us know if you have any questions or need anything else. Thanks again.

Rated 5 out of 5 stars

The staff were patient and helpful

The staff were patient and helpful. It was very important for me to try out the various chairs in person, so I really appreciate this chain existing.

4 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you for taking the time to review us, Reef. We hope you found the right chair for your needs, and please let us know if you need anything else.

Rated 5 out of 5 stars

office furniture

Ordered and delivered with no hassle and the products were really top class - very satisfied

4 April 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much, Deirdre. We're glad you're happy with your furniture and we hope to hear from you again.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Paul Wynn kept in constant touch regarding our order and delivery and the delivery guys were brilliant. Arrived right on time which was amazing considering the long journey and were very helpful and professional. Really pleased with all the furniture it was actually better than I had imagined! Thoroughly recommend.

9 April 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Hello Anne, many thanks for your review! With AOF our sales teams do 'manage' the process from order to completion and work with our inhouse installation teams to ensure you are thoroughly pleased with the furniture. Pleasure to work with you and hopefully see you soon.

Rated 5 out of 5 stars

Beyond happy with the level of service…

Beyond happy with the level of service and communication from start to finish. The team are so helpful and friendly! 100% would recommend!

4 April 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for taking the time to review and recommend us, Hollie. We do pride ourselves on offering a more personalised customer experience than our competitors, so it's great to know when it is appreciated. We hope you enjoy your furniture, and to hear from you again!

Rated 5 out of 5 stars

Excellent service and product

Excellent communication throughout. Asked for a chair without the armrests installed and they did it. This chair has lasted me years now of daily extensive use. I recently ordered a second one and it was the same great experience.

Would definitely recommend.

20 March 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for the review and recommendation, Mario. Best of luck with your new chair and we hope to hear from you again!

Rated 5 out of 5 stars

We are absolutely thrilled with the…

We are absolutely thrilled with the service from this furniture company! After our initial purchase, we were so impressed that we've ordered again. Their quality and customer care are top-notch. Highly recommend!

14 March 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you kindly for your review and recommendation! We do pride ourselves on offering a more personalised customer service than our competitors, so it's always great to know when it's appreciated. We hope you enjoy your furniture and to hear from you again.

Rated 5 out of 5 stars

Excellent service

Excellent service. Super quick and products as described. Will use again when an opportunity arises

12 March 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thank you very much!

Rated 5 out of 5 stars

Great customer service and products

Great customer service. They reached out to confirm when delivery would take place and managed to deliver a day ahead of schedule, as well as giving a courtesy call to let me know when they'd arrive.
Installation was great and saved a lot of hassle for me. We received an Enjoy chair and a Unite sit/stand desk, which has provided a brilliant quality home office setup at fair prices. Would not hesitate to use again!

14 March 2024
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Hi Matt.

Thanks so much for leaving us such a positive review. We're glad you are happy with the service and your furniture, and we wish you many productive hours in your home office! We also hope to hear from you again in the future.

Rated 5 out of 5 stars

Wonderful service

Wonderful service, super quality furniture and well worth the price. Delivered to your door and the old office chair removed - whasy more can one ask for.

8 March 2024
Unprompted review
Andrews Office Furniture logo

Reply from Andrews Office Furniture

Thanks so much for reviewing us, Malcolm. We're glad you're happy with the service, and we hope to hear from you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look