Andrex Reviews 

116
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the toilet paper is extremely thin, narrow, and easily disintegrates upon contact with even a small amount of moisture. Many buyers pointed out that the rolls are significantly smaller, feel much rougher, and resemble low-grade economy products rather than the premium quality they used to be. Some reviewers were not happy with the poor design of the packaging, noting that larger bulk packs completely lack convenient carrying handles for transport. Consumers also reported that the perforations between individual sheets are poorly made, causing sections to tear unevenly and leading to persistent daily frustration.

What people talk about most

Product

People report negative experiences with product, expressing deep dissatisfaction over a noticeable decline in... See more

Quality

Users describe widespread disappointment regarding a noticeable decline in product quality, highlighting that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely shocking, so thin and rolls considerably smaller. Will never buy again. Will buy from Home Bargains, so much better

Rated 1 out of 5 stars

The papers melts in your hand. That's embarrassing when it's toilet paper. The roll is definitely not strong and long. It's too soft though. I won't buy it any more it's economy from well known stores... See more

Rated 1 out of 5 stars

If I could give nil stars I would. What has happened to what was once the market leader. I have bought andrex for as long as I can remember. Andrex complete is so thin it is unusable !!. They... See more

Rated 1 out of 5 stars

Andrex ultimate quilt toilet paper seems to be so thin now that is disintegrates at smallest amount of moisture. It used to be brilliant and fairly thick, not any more. I will not buy it again. Search... See more


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1.3

Bad

TrustScore 1.5 out of 5

116 reviews

5-star
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1-star

No history of asking for reviews

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1.3

All reviews

(116)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Thin toilet paper.

Andrex ultimate quilt toilet paper seems to be so thin now that is disintegrates at smallest amount of moisture. It used to be brilliant and fairly thick, not any more. I will not buy it again. Search is now on for a good quality paper.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Won't be buying again

Thin, narrow sheets and a huge hole in the middle of the toilet roll. What has happened to Andrex? From the former premium brand it has become low-grade economy. Very disappointing. Won't be buying again.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Andrex toilet paper 🧻

Andrex, in my opinion, have gone from being amongst the best toilet paper available to the worst. Very thin, not very wide and a far cry from quality product it once was...

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Really poor toilet roll

Andrex toilet paper. Really poor quality, bought the quilted and it was as thin as tracing paper but not nearly as strong! Will not buy again.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

Andrex ultimate quilts

The outer packaging suggests that they are patterned on the towel, but when opened they are not patterned on the towel, this very misleading and falsely being discribed, I am very disappointed this way of falsely discribeing your product to trick customers into a purchase.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Andrex toilet paper quality in the toilet!!

Andrex toilet paper of late is beyond useless. It is now worse than the cheapest toilet paper public sector organization use. I have used this toilet paper for decades now and can say, I actually thought I picked up the cheap toilet paper by accident - nope, it was Andrex. NEVER AGAIN. Why would I pay 20% more for Andrex when the quality is the same as, if not worse than the cheap toilet paper from discount stores? shrinkflation at its very worst!!!!!

7 September 2025
Unprompted review
Rated 1 out of 5 stars

Kimberley Clark give up wasting paper.

Firstly to offer a review you must select a minimum of one star. I feel offering this is in line with the companies expectations of quality so apologise to those offering similar reviews. I personally removed their product from the house as the quality match the purpose of what they clean. Unfotrunatly after 5 years of not purchasing we had limited choice (Morrisons) and their unique 3D WAVE texture. Spent more time using my own hand. Please Kimber Clark share holders stop supporting this company they are not a quality product.

10 August 2025
Unprompted review
Rated 2 out of 5 stars

Andrex!!

Andrex!!! The trusted toilet rolls we've had for years and years. Started doing quilted, yes good, was best of any others for quality and strength. Then bit bit bit the rolls started to get smaller, thinner and narrower. Used to only be able to get 2 into my bathroom cupboard, now 4. Very disappointed and after being a loyal customer for so long need to try another brand. The newest andrex with ylang-ylang is the worst. No more andrex for me. And your adverts are vile and disgusting. A very strange man doing strange stuff is awful and the kid at school is gross.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Used andrex supreme quilts fur years…

Used andrex supreme quilts fur years until it suddenly changed to ultimate quilts. It's not the same quality, disintegrates with the smallest amount of fluid and even with 4 sheets fingers still go straight through. It's also very linty and these little bits get in places you'd really rather not have them! I've bought my last pack, when it runs out I won't be buying again unless ultimate quilts come back.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service, quality gone down the drain

Bought a 24 pack of 'supreme quilts' of equivalent quality to corner shop brands, sent a complaint and in response they phoned me at 9:30 in the morning followed by an emailed medical questionnaire. Intrusive and rude on top of their clearly declining standards. Will be searching for a new brand.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Andrex moist toilet tissues have now…

Andrex moist toilet tissues have now reduced the sheets per packet from 40 to 35 without highlighting this. The number of sheets is no longer quoted, I found the 35 on an ourter box.
Not as good as they were and now significantly poorer value for money

29 June 2025
Unprompted review
Rated 1 out of 5 stars

The quality of Andrex Ultimate Quilts…

The quality of Andrex Ultimate Quilts is very poor. I always used Supreme Quilts, but Tesco don't seem to do them now, only Ultimate Quilts. Paper disintegrates on use, need to use more which isn't very cost effective. Think I'll need to find another manufacturer. Not at all happy.

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Been using Andrex toilet roll for…

Been using Andrex toilet roll for decades, but have now changed as was shocked at the poor quality of the last lot I bought. It was thin, tore too easily in the wrong places and no longer soft to touch. God knows how this got past quality control. However I suspect that Andrex already know this and think it's absolutely fine. Well it's not. Bye bye!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst Toilet paper EVER

I gave it a one, cos you cannot give it 0 stars!!! I always buy alternatives.. but one day they had none, all that was left was Andrex, which I have always avoided because its too expensive... this time, had no option, so bought a pack of 4! Seriously, this is THE WORST LOO PAPER I have ever seen and I am shocked that I have alawys thought its the best one!!!! Flaky, ever powdery, uneven thickness through all four rolls!!!! NEVER AGAIN

28 May 2025
Unprompted review
Rated 1 out of 5 stars

I would score it lower if I could

I would score it lower if I could.
Not sure what's happened to qualify control.
BUT toilet rolls are bad. Should be double ply but half the roll is either single or got a second ply that's doubled over.
I'm presuming they've changed supplier
Probably need a rethink.

24 May 2025
Unprompted review

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