Andrex Reviews 

116
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 25 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the toilet paper is extremely thin, narrow, and easily disintegrates upon contact with even a small amount of moisture. Many buyers pointed out that the rolls are significantly smaller, feel much rougher, and resemble low-grade economy products rather than the premium quality they used to be. Some reviewers were not happy with the poor design of the packaging, noting that larger bulk packs completely lack convenient carrying handles for transport. Consumers also reported that the perforations between individual sheets are poorly made, causing sections to tear unevenly and leading to persistent daily frustration.

What people talk about most

Product

People report negative experiences with product, expressing deep dissatisfaction over a noticeable decline in... See more

Quality

Users describe widespread disappointment regarding a noticeable decline in product quality, highlighting that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely shocking, so thin and rolls considerably smaller. Will never buy again. Will buy from Home Bargains, so much better

Rated 1 out of 5 stars

The papers melts in your hand. That's embarrassing when it's toilet paper. The roll is definitely not strong and long. It's too soft though. I won't buy it any more it's economy from well known stores... See more

Rated 1 out of 5 stars

If I could give nil stars I would. What has happened to what was once the market leader. I have bought andrex for as long as I can remember. Andrex complete is so thin it is unusable !!. They... See more

Rated 1 out of 5 stars

Andrex ultimate quilt toilet paper seems to be so thin now that is disintegrates at smallest amount of moisture. It used to be brilliant and fairly thick, not any more. I will not buy it again. Search... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(116)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Andrex ads 2024 - appalling

The current ad campaign is really ill judged and I'm really not sure who it is aimed at. I started by muting them but now I switch over - I'm not a fluffy puppy fan but even they were better than these offensive insults to the intelligence.
I do not need to see other people using a toilet to choose what tissue to buy.

21 July 2024
Unprompted review
Rated 1 out of 5 stars

Shrunk

well , the adverts are horrible the roll is to small, what are you thinking of I will never buy Andrex again and I used to think it was the best brand as it was really, so what are you doing ? not very bright as it’s lost sales you will have that’s for sure , the width was just right and now 😱

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting adverts

Disgusting adverts. Unpleasant people doing unpleasant things that Andrex thinks funny to beam into my living room. Well they're not funny but are just enough to put me off ever buying their products.

13 July 2024
Unprompted review
Rated 1 out of 5 stars

What a horrible advert

What a horrible advert. Whoever comes up with this advert needs sacking. Thought better of Andrex. No wonder you charge the earth for yr products when you have tp pay gor these kind of adverts to be made. Not be buying Andrex again.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

Totally Offended

I have bought Andrex since 1974....yeah 50 years...but never have I seen such a disgusting advert as the latest offering from Andrex....it offends me, no need for this amount of clarity in a work place....awful...God only knows who thought this one up. Oh and by the way, the toilet roll she was holding? Never seen a roll that big sold by Andrex. Aldi for me in future, I don't need to be offended.

1 April 2024
Unprompted review
Rated 1 out of 5 stars

It would be zero stars if I could

It would be zero stars if I could. I have bought Andres Supreme toilet rolls for quite some time, the large multi packs. I have noticed over the last 12 months that the rollers have got smaller both in width and depth. Then a month ago I bought a pack and with each of the rolls the sections to tire only went half the way across, so they just looked awful after use.
UK customer services no matter what time you ring says, "we are open between 9 am and 4 pm. Then hangs up" . I have rung at 10.30, 1 pm and 2 pm on different days and got the same message. Awful.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

Let the roll begin

Let the roll begin it was unravelled before we got to use it.Some of it looked like a cat had been at it. By the way we don't have a cat.the roll insert was bigger than before. More expensive than other rolls . I'm going back to who gives a crap.

18 March 2024
Unprompted review
Rated 1 out of 5 stars

I agree with some previous comments do…

I agree with some previous comments do these companies think the public are stupid…..they are charging more for less product…rip off Britain.
Has anyone else noticed the amount of tissue is less plus the cardboard tubes are wider/bigger so basically the higher prices are for the increased air supplied in the cardboard tube!!! Disgusting and just not fair/right….

8 March 2024
Unprompted review
Rated 1 out of 5 stars

I purchased 9 x 'Coconut Fresh'

I purchased 9 x 'Coconut Fresh - Unique 3D Wave (trademark sign) texture' Andrex toilet 'tissue' and there was nothing unique about it. I would have placed this product somewhere in our local store for 4 x rolls for £1.

The unique 3D structure still needs to come to me as the paper is so thin and there is so little on the roll that surely something went wrong within their research??

Anyway, sent a letter raising this experience with Andrex.. they may get back to me or they could just take the [...]. Fill in the gaps as you see fit!! :)

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Shocking beyond belief

Quality product which doesn't exist anymore! 9 rolls of shredded paper - seriously????? Every roll is a reject - not one piece in tact at all and impossible to try their contact us page. all that does is ask me to subscribe. Rubbish product.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

The Covid Challenge

Thank you, thank you, thank you Andrex Quilted. After a Covid filled Christmas I can at least say my nose has remained intact after days of virus, and Andrex toilet rolls. Soft, soft, soft 🤒😷🤧

26 December 2023
Unprompted review
Rated 1 out of 5 stars

I’ve always bought Andrex toilet paper…

I’ve always bought Andrex toilet paper in the past but it’s so thin now. Definitely not worth the price so I am changing to Lidl toilet paper. Their quilted paper is a bit thicker and is less expensive. Every penny counts these days.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

Andrex classic is rubbish

Andrex classic is rubbish. I think Andrex have attempted to make the thinnest toilet paper and then tried to make it even thinner. What has gone wrong? Avoid this product spend your money else where.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

Andrex toilet rolls gone down the pan!!

Andrex quilted toilet rolls are absolutely awful. Soft??? No way!! They feel more like pieces of printer paper than soft toilet tissue. Huge cardboard tube inserts that make the roll seem much bigger when in fact they are not. Altogether very unpleasant and way too expensive! What has happened? Andrex used to be the leading brand.

10 November 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look