Angara Inc. Reviews 2,981

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and pendants are stunning, beautifully crafted, and exactly as pictured. Many appreciate the ability to customize their purchases, such as selecting gemstone quality and karat weight, which enhances their shopping experience. The customer service is consistently highlighted as outstanding, with reviewers commending the helpful, proactive, and efficient support received, often mentioning quick responses and personalized assistance. The presentation of orders, including beautiful gift wrapping and elegant boxes with lights, also contributes to a positive overall impression. However, some customers also noted issues with product durability, such as stones falling out or items breaking shortly after purchase, leading to concerns about quality control. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, particularly regarding repair policies or order discrepancies. There were also instances of incorrect orders being sent or delivery timelines not being met, causing frustration for some.

What people talk about most

Product

People report positive experiences with product quality, often describing items as stunning, beautiful, and... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers praising the prompt, proactive, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the prompt, proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

What fantastic customer service. My ring arrived and was beautifully gift wrapped and also I received a lovely free gift. Due the the ring being too big I contacted Angara and received an email immedi... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Don't trust this company, you'll regret it

Don't trust this site with your most important moments. They will disregard their own timelines and verbal guarantees and not even bother to let you know.

They will change the timelines from what was promised and not send an update.

I ordered a Mother's Day present that was within their own "countdown to Mother's Day" window and got confirmations - both online and verbally via my sales rep that it would be delivered on time.

When I heard no updates on my order, Nathan nonchalantly tells me it'll be delivered 1-2 days late. No explanation given, no regard for the fallout. Had I not contacted them I wouldn't have even known or been updated. Barbara Stein is a wonderful person but apologies only go so far - ultimately I'm left out to dry with no time to find a solution. This business is not to be trusted with your most important moments.

***asking for more detail when I literally mentioned Barbara by name shows how unserious you are. Ask her.

4 May 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Sean,
We’re sorry to read about your experience.
We already have the order details now and are looking into this thoroughly to understand better and address it.

Rated 4 out of 5 stars

Nice website and affordable range

Nice website and affordable range. User experienced can get a little better.

30 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi there,
Thank you so much for your kind words and for taking the time to leave us a review! We are glad you are enjoying our website and finding our range affordable.

We truly appreciate your feedback on the user experience, we are always looking for ways to improve and make things even smoother for our customers. If you have any specific suggestions, we would love to hear them!

We hope to see you again soon! 😊

Rated 5 out of 5 stars

Great service

What fantastic customer service. My ring arrived and was beautifully gift wrapped and also I received a lovely free gift. Due the the ring being too big I contacted Angara and received an email immediately where Trish was so helpful and offered to resize the ring. What a fantastic company. Will definately order from them again.

22 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Heidi,
Thank you so much for your wonderful review! We are so happy to hear that you loved the packaging and the free gift!

Trish will be thrilled to know she made such a great impression. We always want to make sure every experience with us is smooth and enjoyable, and it means the world to us that you felt taken care of.

We cannot wait to have you shop with us again!

Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase. Will be doing more shopping with the company

18 April 2026
Angara Inc. logo

Reply from Angara Inc.

Hi James,
Thank you for the 5 stars! We’re so glad you’re happy with your purchase and look forward to serving you again.

Rated 5 out of 5 stars

necklace

good fast service

15 April 2026
Angara Inc. logo

Reply from Angara Inc.

Hi Tim,
Thank you for your feedback. We’re glad to know our service met your expectations.

Rated 5 out of 5 stars

The derive was exceptional and the…

The derive was exceptional and the worker “Deeksha” was very useful and helpful in helping me understand the quality of the product I was going to order for my wife, this helped me a lot in the WhatsApp chat and I’m sure the product is just as good with the hardwork put into it just like the workers manners and respectful nature

13 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Logan,
Your feedback means a lot to us
It’s wonderful to know Deeksha could help you feel confident in your choice—she’s amazing at what she does.
We hope the final piece brings a big smile to you and your wife.

Rated 5 out of 5 stars

Very fast and efficient in answering my…

Very fast and efficient in answering my questions. Found exactly what I was looking for and enquiring about.

11 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Loza,
We appreciate your feedback. It’s wonderful to know our team could assist you efficiently and help you find the perfect piece.

Rated 4 out of 5 stars

So far so good… the process was good

So far so good… the process was good, just waiting on product now.

9 April 2026
Angara Inc. logo

Reply from Angara Inc.

Hello Daniel, thank you for your review! We’re glad to hear the process has been smooth so far. We hope you love the jewelry once you receive it!

Rated 5 out of 5 stars

Chloe was extremely helpful and quick…

Chloe was extremely helpful and quick to answer all of my questions.

4 April 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Stephanie,
We appreciate your review. It’s great to know Chloe provided quick and helpful support. Your feedback means a lot to us.

Rated 5 out of 5 stars

Very positive experience with Angara

An amazing experience dealing with the wonderful team at Angara. Very professional and so helpful. My fiancé is over the moon and cannot stop looking at the ring.

27 February 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Thank you for sharing your experience, Richard. We’re delighted to hear that our team could make the process smooth and professional for you. It’s wonderful to know your fiancé loves the ring—moments like these mean a lot to us. We truly appreciate your trust in Angara.

Rated 5 out of 5 stars

10/10 couldn’t recommend Angara enough

I was sceptical of buying something so personal from a website, I was wrong to think that. The ring was easily as beautiful as the pictures on Angaras website and the Aquamarine is beautiful. The customer service was excellent throughout the process. I couldn’t recommend Angara enough 10/10

29 March 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Rory,
Thank you so much for your wonderful review!

We’re so glad to hear that your experience exceeded your expectations, especially for something as personal as your ring. It means a lot to know you found it just as beautiful as shown, and that you loved the aquamarine.

We’re also happy that our customer service could support you throughout the process.

Your recommendation truly means a lot to us—thank you for trusting Angara!

Rated 1 out of 5 stars

Didn't even ship before expected delivery date

Didn't even ship the item before the expected delivery date. So not even close to here on time. Lots of reviews said the same thing - that they wouldn't deliver on time - and they didn't. Go figure. Should have trusted the reviews. No idea how they have a 4.7....

22 March 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi there,
Thank you for your feedback, and we’re sorry for your experience. We’re unable to locate your order without the details, so please share your order number so we can look into this and provide an update.

We understand your frustration, and this is not the experience we want you to have.

Thank you for your patience—we’d really like to help and make this right.

Rated 5 out of 5 stars

It’s absolutely brilliant service with…

It’s absolutely brilliant service with the ability to order what and how I would like my lovely ring , I had been kept in touch from beginning until end of the service and still get regular emails , the gift was pretty cool too

19 February 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Tina,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience designing your ring exactly the way you wanted. It means a lot to us that you felt supported and informed throughout the entire journey.

We’re also glad you enjoyed the gift—it’s our little way of saying thank you

We truly appreciate your kind words and look forward to serving you again!

Rated 5 out of 5 stars

They had exactly what I wanted at a…

They had exactly what I wanted at a fair price. My wife was very pleased with the earrings.

4 April 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Robert,

Thank you for your wonderful feedback! We’re so glad to hear you found exactly what you were looking for at a fair price—and even happier that your wife loved the earrings.
That’s exactly the kind of moment we love being a part of :)

Rated 5 out of 5 stars

Beautiful garnet silver ring

Beautiful garnet silver ring. So easy to order and select my size. Prompt delivery in lovely packaging. Even got a free gift. Would recommend

20 March 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Claire,
Thank you for your lovely feedback! We’re so glad to hear you loved the garnet silver ring and had a smooth ordering experience.
It’s great to know the delivery, packaging, and little surprise gift made it even more special. We appreciate your recommendation.

Rated 1 out of 5 stars

Won’t be buying from Angara again

My experience with Angara was extremely disappointing.

I ordered a ring as a gift for my wife. The estimated delivery date was March 3, but it only arrived on March 9. When my wife opened the gift, the ring already had visible scratches and looked like it had been used. To make things worse, the gift box itself was defective.

I contacted customer service and explained the situation and my frustration. I even asked them to investigate how this could happen and mentioned that some kind of compensation would be a fair gesture.

Their response? They said the ring passed quality control and the scratches were probably caused during packaging. There was no apology, and the request for compensation was completely ignored. Their only solution was to exchange the ring, meaning my wife now has to wait another month because of their mistake.

For comparison, I’ve purchased jewelry from Tiffany & Co. and Cartier, and I’ve never had to worry about damaged jewelry or broken packaging.

I also had conversations with sales representative Rushi and later with senior manager Barbara — both made the situation even worse. Barbara placed a replacement order without my confirmation, claiming it was to speed things up. She promised a free chain as compensation, but said the new ring would not be returnable once received. We were also promised a discount, but I only received 270 CAD, even though the alternative ring we discussed was 680 CAD cheaper. I asked multiple times for clarification on this amount and was repeatedly ignored.

Very poor quality control, lack of transparency, and disappointing customer service. I won’t be buying from Angara again.

25 February 2026
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Yurii,
We responded quickly after you notified us of a problem with the ring. We were glad your wife liked the other item purchased with the ring. Your wife said the pendant and gemstones were lovely. In relation to the ring, we offered to remake the ring or, a different design, or issue a refund. I should add that we also increased the discount on your purchase. You decided that you wanted a ring with a different design. I placed the order for the new ring but you were not charged for it. Procedure required that we had to place a new order even for zero cents in order to begin production. We hoped you liked the new ring you selected and we were going to send an expensive chain as an apology gift. You decided you wanted a full refund. We sent you free return shipping labels to return everything. I emailed you multiple times daily stating that you would receive a 100% full refund in Canadian dollars after we received all the items in your order. You have every right to a refund. We have given you a 100% full refund.
Best Regards,
Barbara Stein, Senior Manager

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