Anges de Sucre Reviews 

237
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, beautiful presentation, and overall high quality of the bakes received for birthdays and other special occasions. People also mention that orders arrive punctually, communication is clear, the booking process is very smooth, and the delivery service is consistently reliable. Though some reviewers were not happy with the flavor, mentioning that certain items tasted dry, bland, or simply average compared to expectations. A few consumers also experienced noticeable disappointments regarding unexpected presentation issues or problems with specific orders falling short of what was promised.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting stunning visual designs and delicious, moist... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning visual presentation and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction and reliability. Reviewers consistently... See more

Order

Users describe positive interactions with order, highlighting that the process is smooth and easy through... See more

Service

Customers had great satisfaction with the service, highlighting professional communication and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third year in a row we’ve ordered a cake from Anges de Sucre and once again it did not disappoint! The design was visually stunning - every detail looked straight out of Disneyland - and t... See more

Rated 5 out of 5 stars

Visually beautiful cake. Tasted homemade which is something so many bakeries are missing because, sadly, many are using pre-packaged cake mix which just tastes synthetic. The Swiss meringue buttercr... See more

Rated 5 out of 5 stars

I ordered a mystery box weeks ago, fully warned it might never arrive, and to my absolute horror, it turned up today. Ruined my whole week. It was crammed full of the most ridiculous, over the top... See more

Rated 5 out of 5 stars

These doughnuts are absolutely amazing. I had the pistachio and rose and the gianjuda chocolate varieties. They are so pillowy soft and packed with such amazing filings. The taste is therefore incred... See more


Company details

  1. #16 of 22 best companies in Cake shop

Written by the company

London and Surrey’s best luxury cake makers for birthdays, weddings, christenings, corporate gifting, events and all occasions. That’s the boring blurb. This is the fun bit - we make really cool cakes for really cool people. Our cakes are favoured by our large base of loyal customers who come back to us year after year, the nicest celebrities (we can’t name names unfortunately, because, well, they pay us for the cake), and the press and media who consistently name us as the Best Cakes in London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(237)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible cake created for my 30th…

Incredible cake created for my 30th birthday and Reshmi is a genius. My boyfriend asked for a Guinness chocolate cake with a slight Black Forest gateau twist and she absolutely smashed it! Thank you for such a wonderfully exquisite piece of art which was delicious!

28 July 2021
Unprompted review
Rated 5 out of 5 stars

100/100

Awesome as always, would defo recommend to anyone looking to impress your loved ones or friends!

19 July 2021
Unprompted review
Rated 5 out of 5 stars

Glorious cakes!

Reshmi baked our Pink Sweetheart wedding cake back in 2017 and it was glorious, we got some many positive comments about it. So when it came to ordering a cake for our daughter's first birthday this weekend, there was only one bakery on the shortlist. I cannot recommend Ange de Sucre highly enough - the Pink Flamingo cake itself was delicious, great texture, not too much icing, and was so beautifully decorated. It was delivered efficiently on the date requested. I wrapped the cake box in clingfilm as recommended and, 3 days later, the leftovers are still going strong. I'll definitely be a repeat-repeat customer the next time I have a cake-worthy celebration.

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Perfect birthday cake delivered outside the M25

I ordered the Salted Caramel MacDreamy Birthday Cake for my boyfriend's birthday and the whole experience was seamless - from the quick customer service, to adding a bespoke delivery note, to a special surprise being included, to the cake itself both looking stunning and tasting delicious!

I was struggling to find a quality cake delivery outside the M25 but Anges de Sucre were exactly what I was looking for. And it's great to be able to support a brilliant small business like this.

I'll definitely order again - thank you Reshmi!

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Amazing cakes

I ordered the coffee cake for my husband’s birthday, the cake came on time it was beautiful, fresh and tasted fantastic! Thank you.

22 May 2021
Unprompted review
Rated 5 out of 5 stars

Happiness all round!

We ordered the Gaga Rainbow cake for my husband’s birthday after hearing about them online. The cake was absolutely beautiful! Super colourful, bright and creative. Even the doughnuts were delicious and edible. They are a great small business and worthy of supporting!

21 May 2021
Unprompted review
Rated 5 out of 5 stars

We have enjoyed three fantastic cakes…

We have enjoyed three fantastic cakes from Reshmi and team over the last 18months and they have really helped make celebrations during lockdown special. The cakes always look perfect and taste amazing too. We look forward to eating much more!

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Cake Geniuses

The beautiful cake arrived in perfect condition and tasted amazing. The cake was admired by all who saw it and ate it. I was very reluctant to cut it as it looked so beautiful. It’s hard to find a cake that looks good and tastes amazing but Reshmi and her team do just that. Thank you for making it so special for us.

25 April 2021
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service

We bought cake for our son's first birthday. Paid over £170 for a themed cake.

We had to throw the cake because, on the day of the delivery, the driver left the cake to the neighbour's door for over 7 hours.

We waited until nearly 5pm and when we emailed the company to tell them that the cake had not been delivered, they replied yes it was delivered at 8am.

I was home and so was my wife. The bell did never ring. We accept deliveries every day and the bell rings for every delivery.

The company said that the driver had left at the neighbour's door, and the strange thing is that there is a main door to the block of flats and then there is our door and that of the neighbour. Not sure why the driver, once in the block of flats, would not leave the delivery next to our door but behind the neighbour's door.

Because it was behind neighbour's door we did not go to check.

So we just took a few pictures and threw the cake away because we could not trust to eat something that had been left outside for over 7 hours.

Needless to say we won't buy from them any time soon, or ever. What's more we were so disappointed with their level of reply and rejection of responsibility.

Update: The company talks about the wrong number, which is true. However, the driver came to our door and left the cake at the neighbour's door not our door. The driver could have knocked on our door. Sadly we don't seem the only ones giving you one star. Sadly I ignored these one star reviews.

12 April 2021
Unprompted review
Rated 5 out of 5 stars

So pleased!

My daughter was delighted with the devil chocolate cake (and she is a bit of an expert) Reshmi couldn’t have been more helpful after I had a few concerns re the delivery and my message with the cake. Her responses were very quick . The cake looks identical to the website

1 April 2021
Unprompted review
Rated 5 out of 5 stars

The most delicious cakes ever!

I have been ordering cakes from Anges de Sucre for a couple of years and they are always amazing! I have tried a variety of cakes from their range and every single one has been super delicious, freshly baked and beautifully decorated. Recently ordered the Ferrero cake and it was divine... and Omg! the best rose pistachio cake I have ever tasted! Have always had a very positive experience with them - from the great customer service through to the delivery of the cakes. An absolute treat and would highly recommend. Best cakes in town!

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Incredible cake and fantastic customer service

I ordered the ‘Mermaid Cake’ for my daughter’s birthday. The cake looked amazing and was absolutely delicious! I can’t recommend Anges highly enough and would give them more than 5 stars if I could.

This is the 3rd cake that we have ordered from Anges (we have also had the ‘Pink Sweetheart’ cake twice....it was that good!) Each time that we have ordered, customer service has been friendly, efficient, and extremely helpful.

Thank you, Reshmi- your cake was an absolute treat and really brightened up my daughters lockdown birthday.

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Professional cake company with a personal touch

Ordering a cake online from Anges de Sucre was a pleasant experience. They have a broad range of beautiful cakes so the only hard part was choosing one! They also deliver to Ascot which is a huge plus as not many luxury food companies will deliver this far out of London. I contact the website to confirm my order and the owner replied to discuss my requirements. She was a pleasure to speak with and gave the experience a nice personal touch.

I received a text message the day before to confirm the delivery and the cake arrived at 8:30am as promised. The cake was amazing. It was such a big hit that we ordered another cake a week later. We'll probably find any excuse now to celebrate something and order more cakes!

28 January 2021
Unprompted review
Rated 5 out of 5 stars

Had a great experience from start to…

Had a great experience from start to finish. I ordered my cake about a week before the event and on the day I received a message confirming when the cake will arrive. The cake arrived looking perfect and it was delicious. I got the cake for my mother’s birthday , I ordered the matcha tea cake and to be honest I am not a fan of match myself at all however I am now completely converted , this was the best cake ever. I am very impressed and I will keep ordering for all my future events.

20 January 2021
Unprompted review
Rated 1 out of 5 stars

Don’t order the Victoria Sponge

I don’t ever write reviews but felt incredibly annoyed by this so wanted to warn others. I ordered the Victoria sponge for my husband’s birthday 6” for £100. The cake was flavourless, claggy and the buttercream awful to the point of inedible. The texture of the cake was bizarre too - almost crumpetlike. I don’t mind paying high prices if the product is good but this is definitely style over substance. Maybe this was a one off as the other amazing reviews don’t apply to my experience but frustrating and a waste of money nonetheless.

10 January 2021
Unprompted review
Rated 5 out of 5 stars

These cakes are incredible 😋

My second cake from Anges de Sucre and just as amazing as the first. The smell of the chocolate in my fridge was incredible, I couldn’t wait to try it. The Willy Smith was even more outrageous in real life than on screen and the birthday girl loved it. A huge recommendation

12 December 2020
Unprompted review

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