Animal Courses Direct Reviews 

Unfortunately I haven't received my passed ofqual level 3 canine care certificate from October 2023,
Disappointed as without that, no prove I passed. Very quick on signing you up, terrible with keeping you informed with how long the certificate will take too arrive, if at all.

I'm so disappointed. I paid £700. Completed canine care and walfare course in November and I never received my certificate. I'm unable to start my own business due to their delay. Nobody is getting back to me with the answers. Don't apply for this course!

Stay away from this company there just money grabbing

Jake was amazing, prompt and dealt with my problems efficiently, he made it so easy to cancel a mistaken course I applied for to one that I was supposed to enrol on. He was polite and friendly on the phone, an all round great guy!!!

I've been waiting over 6 months to get one certificate for a course I've finished (and paid for!), and 3 months for another (also, paid for).

I can never get a straight answer, when I was struggling to get my first certificate (the only one I've received so far) they couldn't even tell me why and kept telling me different IT reasons

I have been in a circle of waiting on the phone for customer services- online chat and email. Not one of these departments has been able to help. I’ve been locked out of my account. Really frustrating.
The introductory offer is a gimmic to get you hooked and then it’s a customer service wasteland.
Best bet is to go with another company for animal courses.
These guys are Houdini's.

Awful experience. Waiting as other people who complaint here months to receive the certificate and still don't have it. On top of that no compensation for so many problems they created. KEEP all of your records as they wanted me to pay more than I was agreed to pay, then changed the length of payment and at the end they shortened my length of course. Only because I had a proof of every single thing they changed without even informing me I could deal with it so they put everything back as it was originally agreed, but my effort I had to put to proof everything cost me a lot of time, even though I have a proof of everything what they've done I will not received any compensation as they do not care about anything else than money! Go somewhere else, they are not reliable !!!

Completed an animal course in August 2023 and still not received a certificate. It is absolutely scandalous. I have paid a lot of money for this qualification and can’t get through to speak to anyone on the phone. I submitted an official complaint a month ago and I am yet to hear anything back. I just keep getting fobbed off and I am clearly not the only person. I would NOT recommend this company.

Avoid this company. I completed the level 4 diploma in canine training and behaviour management in June 2023. I have been fighting to receive my diploma certificate for almost a year. First of all, when completing the course I had zero support from my “tutor” there is no way to directly speak to them. It’s just a name that marks the assessments, that’s it. After multiple emails, they keep just telling me to wait longer for my diploma, which clearly is never coming. I will be proceeding with small claims court to try and get my £1200 back that I paid for something I have not received, never mind the months of work that went into completing the diploma.

Very efficient and professional. Clear guidance and all questions answered with clarity.

You get speak to someone very quickly on the phone or on the Web chat if you are showing interest in registering and paying for a course but once they have your money it is very difficult to get answers to any general queries. You have to contact customer service team once you are a registered learner, and when I rang I was on hold for nearly an hour, and I was told I would be sent the information that I requested in email. The email did not include the info I requested. I also sent 3 emails and have received no response. I suspect if I was contacting them to pay for a course I would get a much quicker response.

I am still awaiting a refund for a course I cancelled at the beginning of March, within the cancellation period. Last week, I issued the company with a Statutory Demand under the Insolvency Act for failure to return money owed. Clock is now ticking...

5 stars to Edina on customer service live chat who quickly helped with my query regarding assessments. Thank you!

Animal Courses Direct offered a great range of courses to meet my needs. After looking through the website, I had some questions I wanted to ask, so I spoke to Columbo Bew. He was incredibly helpful and knowledgeable about the courses on offer, but more than that, he offered advice and was supportive in my quest to make a career change into something I am passionate about.

I have completed the level 3 diploma course for assistance dog training. The course was very easy to follow and I had a great tutor (Karen Marsh) who always got back to me quickly if I emailed with a question and she was very helpful with what I needed to do to improve my marks on the assessments. I’d definitely recommend using Animal Courses Direct.

I have only done 2 modules so far. Going through the learning is simple enough. Ariane Holder who marks my assignments is great with the feedback which helps me alot. I know where to direct my learning
My feedback to animal direct would be to give mature students like myself a little more guidance when going to complete assignments as to what they expect from you.
I could have asked but I didn't.
Really hoping to get hands on at some point as I learn better that way.

DO NOT USE!!!!!

This company and its sister companies have a big list of students who are trying to get their course money back.
They do not have a placement provider for physio or hydrotherapy
The placement provider ended their contract with them as they had not been paid.
All associations for hydrotherapy no longer approve their courses for both this company and their other company.
They continue to ignore all communication with associations and students.
They are no longer RAMP approved or OFQUAL regulated
They keep switching awarding bodies.

They continue to keep stalling on answering these important concerns

Unable to complete my course due to animalcourses direct falling out with their practical providers. Very bad customer service, no replies to any emails until I raised a formal complaint. Refused a refund so have lost thousands and no qualification! Don’t waste your money!

Paid for a service and never got the certificate, everytime you email you get the same response. Don't answer the phone unless you want to buy another course. DONT USE THIS COMPANY. Take hundreds of pounds for courses with no certificates!

On March 26, 2023, I purchased an online course called "Guinea Pig Studies Certificate." However, to this day, I haven't received login details or accessed any materials. After two weeks (after purchase), I emailed them regarding the issue but received no response. Subsequently, they continued to deduct money from my account via direct debit for three months despite my emails remaining unanswered.

Worried about being scammed, I canceled the direct debit after three months of payments. Following this, I didn't hear from them for another six months. Just before Christmas, the company sent me an email claiming I owed them money, including late payment fees.
Frustrated by this situation, I spent 49 minutes on the phone trying to explain my case to four different representatives. I was transferred between departments (student inquiries, customer care, and finance) with each representative asking repetitive questions about my non-existent student number, address, and other details. None seemed concerned about my inability to access the course due to their lack of providing access or paperwork. My sole request at this point was to close the account, and I didn't even mention the unauthorized charges. Unfortunately, this proved impossible. They insisted that my only option was to resume payments, which I refused due to their unreliability and apparent greed.
This company made no attempt to address any my concerns beyond forwarding the issue to debit collection agency and now they want double money for course that never started..UNBELIEVABLE!!!