ANINE BING Reviews 

Website says order before 14th december to get parcel on time before Christmas, so I placed an order on that basis. Confirmation email immediately informs me that the order might not get there on time. Customer Support fobbed me off with 'we'll email you in 14-48 hours' - NOT good enough for a brand that charges premium prices for their products.

Bought a pair of trousers for their Black Friday sale. Three days later they are reduced with an additional 20%. I contact their Customer service to claim the further reduction as I can see the exact same item is still available. Four days later I get a reply where they refuse to refund the additional 20%, claiming that my size is no longer available.
Honestly, I just feel cheated. I’ve shopped there before with OK and poor experiences, but this just makes me want to never spend my money with them again. I work with e-commerce myself, and I would always compensate a Customer if further reductions where made during a sales period. What a greedy Company!
Spend your money elsewhere, you can get great luxury items not much more expensive than Anine Bing cloths.
Also, they claim that sale is non refundable - not sure this is even legal,...at least in Denmark.

Bought a pair of boots in the sale which are non refundable. They we half price but still cost £20o and are the most uncomfortable boots I have ever worn. For the price the leather should be soft but it’s like putting your feet into cheap plastic and a I couldn’t return them. Never buying anything from Anine Bing again

Terrible. Bought an expensive bracelet and clasp was broken. They sent another bracelet and clasp broken on the second one. So frustrating. Terrible quality for very expensive piece.

I've had great experience in the past buying their products in physical stores... Saw the sale and bought a pair of suede boots I liked on their site. The boots came and I was shocked, the pair of boots were so scuffed and marked as if it has been worn around for a while and then sent out to me. This is unacceptable from any retailer let alone a pair of boots which were on sale for circa £300...

The return process is so ridiculous... you had to email this specific concierge address and tell them about your return, then you have to wait a couple of days for the return label to even be generated. Bear in mind their returns period isn't very long at all so this was an absolute joke. Once you get the label to send it back, good luck to you. They manage to take the money from you instantly and ship the item out quickly - for you to get your money back will take a lot of chasing and time... Oh and keep a look out for the UPS tracking as they will not confirm that they have received it...

Horrible Returns - never buying from them again. Online store is complete fraud.

First to get a shipping return label you have to manually contact a email address where you will get a label.

We returned a package with their label from UPS.

Then time passes, no money shows up for the return... Then again back to emailing the "concierge"... Nope they never got the return package so we dont get our money... then a quick lookup on the shipping number and then it shows that it was returned over 3 weeks ago... so they were probably hoping we would forget and they could keep the money.

Dont shop from their online store - not a worthy 2020 shopping experience online.

I have purchased online, 3 items. I received 2, and 1 item is missing.
Since April, I have been trying to get hold of their Customer Service department to assist me with this missing item, and have received no help despite 20+ follow up emails (as you can't call them).
I had no choice to to formally raise this with my credit card company today, to try and recover the money they owe me for the item they didn't send.

Save your money and do not order from AnineBing.com. Absolutely worst experience I have ever had with an online retailer. I had been on a waiting list for an item and when it came back in stock I ordered it and was charged immediately. About a month later I received a completely wrong item meant for another customer in another country. I also had to pay customs and duties on this item. Now it is 6 weeks later and I have not received the item or ordered or a refund. Customer service is slow and useless.

Extremely overpriced for the quality, non-existent customer service. I regret my purchases, never again.

I bought 3 items, they arrived fine but I need to return 2. You have to email to get a returns label, so 3 weeks ago I did that and STILL no return label. I have chased and chased. Absolutely shocked, they are withholding essentially £700 of my money if goods that don't fit. What can I do - go to trading standards?

I have read the bad reviews and unfortunately they are true. Never ever buy a sweater from that company - terrible quality .But more importantly, the customer service is not at all friendly and they are not helpful.Seems like it is an overpriced fashionista brand from LA, a brand which does not care of its customers that are not fashionista from LA. Pass your way and buy from friendly company with better quality clothing..and who treat with kindness their customers..

Wish I’d read the reviews!!
I’ve read that sentence a few times on here and it couldn’t be more true. I ordered a tee on the US website by Apple Pay but changed my mind straight away when I realised the shipping charge was a whopping $100!!! I emailed them straight away and a further 5 times to cancel but was ignored so wasn’t too surprised when I received an email that it had shipped! I requested a return straight away and again no surprise have been ignored. I’ve contacted my bank who can help but I won’t be ordering from here again!!!!! Avoid at all costs!

Terrible quality for the price. Haven’t had the blouse 6 months and the edges are fraying on all the seams. Do not buy, save your hard earned money.

Extremely bad quality clothing!!!! Everything falls apart almost instantly. Cheaply made.

Delivered incorrect item, no response from customer service when tried to get help. You need them to verify returns and they won’t do this, so you are left with something you didn’t order, wrong style, size etc....but you have paid for ordered item . Will never shop with them again , don’t get caught as I was. They just don’t care.

Worst customer service of any high-end clothing line. I ordered two pairs of jeans. One pair shipped and the other was out of stock. I received an email telling me that the charge had been refunded. I waited a week -- no refund. I wrote to them -- no response. Waited another week -- no refund. Wrote again -- no response. It is now 3 weeks with no refund and not even the curtesy of a response. Terrible customer service. Inexcusable.

Absolutely horrible quality. I have ordered something that looked great on a website picture, once delivered it was a total crap and not at all as pictured. The only thing I have ever ordered from Anine Bing. I would never order again.

I truly wish i had read some of these reviews before making an online purchase here, as it is clear despite the 'high end' brand name and prices, there is zero support and respect to the customer. I ordered 6 items off their sale, with a gift incentive on orders over a certain amount. Received 1 of the 6 items and the whole order was marked as delivered, hundreds of dollars worth of clothing undelivered. I provided them all details and have had absolutely no response beyond "a specialists will be in touch in 24 hours" and another response relaying they will be in touch 3-4 business days (it has been beyond that in waiting time at any rate, still nada)

I will boycott shopping even from department stores, as someone doing business in this manner, simply does not deserve the revenue to continue.

The worst service ever. Stay away from this company.
I placed an order, try to reach the company with no response. Eventually, after delay the sent me a massage the item delivered.
Nothing arrived and now they still hold my money.
Anyone who had similar problems with then and want to join me to legal action- more than welcome

I ordered Lottie Hoodie in grey. After first wash in machine at 30 C degrees (as I am suppose to wash it as it says on Anine Bing website) my sweater was on one part full of pill. So thats about the quality they are presenting.
I wasted my money