Anna Davies Reviews 

178
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently mention that online orders arrive very quickly and are packed with great care to ensure everything stays in pristine condition. Consumers also love the fantastic product selection, competitive prices, and how simple the online ordering process is from start to finish. Additionally, buyers often highlight the remarkably helpful staff and smooth communication whenever they need assistance or have questions. However, some people mentioned delivery delays, frustrating return policies, or minor product design imperfections. Others noted that certain favorite items became unavailable over time, or that specific goods did not completely meet their expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how items like fragrances, diffusers, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of ordering, praising the easy-to-navigate website and straightforward... See more

Service

Customers had positive experiences with service, highlighting quick and efficient delivery along with great... See more

Quality

Consumers find quality to be positive, regularly praising great products that arrive in excellent condition.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can honestly recommend this company. The prices are competitive, ordering straight forward, and the delivery is so fast! It is amazing how quickly my first order arrived, and very carefully packed... See more

Rated 5 out of 5 stars

Love the Inis fragrance. So fresh smelling I ordered almost everything in the Inis range - hand wash, shower gel, handbag size fragrance spray, candles & infusers. Quite reasonably priced and fairl... See more

Rated 5 out of 5 stars

Purchased some Inis perfume from this store. Item was excellent, arrived well packaged and delivery was quick via DPD couriers. Would highly recommend and would definitely purchase from this store... See more

Rated 5 out of 5 stars

I was trying to order a particular hand soap that was becoming very rare...and I was beginning to think it no longer existed in my preferred 'flavour'. Sadly, I was right 😭. Then - happily - a lov... See more

Company replied


Company details

  1. #212 of 590 best companies in Clothing Shop

Information provided by various external sources

Anna Davies Luxury Country Clothing Store, Betws-y-Coed: Renowned purveyors of Luxury country clothing, ladies & gents fashion, and designer gifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(178)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Care

Good delivery time and no quibble approach to my exchange. Also nice to deal with real human beings who care about you getting what you need.
Thanks to Ella. She is brilliant.

3 November 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for taking the time to review us here at Anna Davies

Rated 5 out of 5 stars

Professional service

Quick, professional service with good communication from goods being ordered through to delivery. Thank you.

2 November 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for taking the time to review us here at Anna Davies

Rated 5 out of 5 stars

Fantastic

Fantastic - all round - I was looking for a sheepskin but pretty sure what I wanted, photos were sent , a choice made and then quick delivery and a lovely sheepskin delivered . 100% recommended

1 November 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for taking the time to review us here at Anna Davies

Rated 5 out of 5 stars

Great

Very pleased with purchase (Shepherd Anton men’s slippers) and fast exchange when I requested a different size.

31 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Hi Paul, thank you for taking the time to review Anna Davies

Rated 5 out of 5 stars

Dog sits on a mat.

I - or, rather my dog - needed a rug to sit on at the window. The padded sheepskin rug I found at Anna Davies is excellent. It's well made and very good value for money. The service was friendly and efficient, warmly recommended.

28 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for your review! We're glad your dog has a comfy spot to sit now.

Rated 5 out of 5 stars

My wife loves her sheepskin slippers…

My wife loves her sheepskin slippers that I bought for her birthday.

Fast delivery.

Very pleased with purchase.

26 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for taking the time to review us. We're glad to hear your wife enjoyed her birthday present.

Rated 5 out of 5 stars

Online ordering first class

Online ordering first class,slippers arrived on time and are outstanding and I’d highly recommend them to keep your tootsies really snug during the cold winter months

26 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Hi Mike
Thank you so much your review, we appreciate all reviews.
Best wishes
Pete

Rated 5 out of 5 stars

Beautiful sheepskin rugs as always

Beautiful sheepskin rugs as always, exceptional service & delivery.

26 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Dear Nigel
Thank you for your kind review, very much appreciated that you have taken the time to review our service.

Rated 5 out of 5 stars

Lovely item as expected

Lovely item as expected. Speedy delivery. Thank you!

26 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Dear Adele
Thank you for your kind review, very much appreciated that you have taken the time to review our service.

Rated 5 out of 5 stars

Lovely item really pleased

Lovely item really pleased , packaging a little bit excessive but I understand that it was a delicate item.
Many thanks

26 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for your kind review, very much appreciated that you have taken the time to review our service.

Rated 5 out of 5 stars

Grate thanks

21 October 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for your kind review, very much appreciated that you have taken the time to review our service.

Rated 1 out of 5 stars

Unhappy staff need to go on a customer service course

The store has an interesting range of clothing, homeware and gifts, etc. My gripe is with the unhappy and unhelpful staff, I came out of the shop feeling worse than when I went in, a smile costs nothing

24 July 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for the time to give us feedback and would like to follow up this review with our team here at Anna Davies, to do this I need to have details in order that I can inform the team members on duty that day of your observations.
I would value your time in assisting us in rectifying the poor customer service you have received. I can be contacted privately on pete@annadavies.co.uk

Rated 5 out of 5 stars

Satisfied Customer, Sterling Service…

Bought a new Barbour Corbridge Jacket from Anna Davies.co.uk. The most competitive price I could find anywhere on-line for this particular item. Ella Ward was extremely helpful, checked stock availability and called me straight back. Super speedy delivery, order placed 11:30 on Thursday, jacket delivered 11:00 Friday. Superb customer service. Highly Recommended.

11 April 2021
Unprompted review
Anna Davies logo

Reply from Anna Davies

Many thanks for your review, Ella is doing a great job and will pass on your comments

Rated 1 out of 5 stars

Poor Customer Service

Saw lovely slate table mats in store, but as they didn't have enough had to order for later delivery. Half the mats which were sent were of poor quality; but I when I contacted the shop, the Manager, Pete Ward, was exceedingly unhelpful, saying merely I could send them back but not agreeing to exchange for better quality. Having spent over £200 I expected proper customer service. I wouldn't shop there again.

4 September 2020
Unprompted review
Rated 5 out of 5 stars

Great price for Barbour Jacket

Bought a new Barbour Jacket from Anna Davies Luxury Country Clothing. Great price, good comms and swift postage. No issue in recommending the shop at all.

23 September 2017
Unprompted review
Anna Davies logo

Reply from Anna Davies

Thank you for taking the time to review us here at Anna Davies

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look