While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Spent over ten years with Anna Hair. They are obviously skilled in taking care of their clients. Visited another place once, and it was simply not the same. They've got everything: next-day delivery,... See more

Rated 5 out of 5 stars

In less than a month, I've ordered aa different style wig from you guys twice. Along with the amazing quality of the hair, the excellent customer service has really amazed me. I heartily urge anyone l... See more

Rated 1 out of 5 stars

Masters of scamming customers out of their hard earned money for hair that is fit for dolls. Even Barbie had better quality hair. They advertise their hair is virgin quality. It is not. This hair is... See more

Rated 5 out of 5 stars

Excellent customer service was provided! Give them a call to learn more about it. There was a fantastic hairstyle who was really knowledgeable and took care of me! Regarding this company, I can only t... See more

Company details

  1. Hair extensions supplier
  2. Hair Extension Technician
  3. Hair product shop

Information provided by various external sources

From silky straight to afro curly, we are the best British company for extensions, weave, wigs, cornrow caps, wig caps, lace top, silk base & frontal closures.


Contact info

3.7

Average

TrustScore 3.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service was…

Excellent customer service was provided! Give them a call to learn more about it. There was a fantastic hairstyle who was really knowledgeable and took care of me! Regarding this company, I can only think well of it. First of all, the bundles are of incredible high quality! I have been making wigs and extensions for more than ten years, but I had never heard of Anna Hair before. The hair is stunning, silky, true to length, and sheds very little to nonexistently. Without a doubt, I'll be buying more later on. I heartily recommend this product to anyone looking for high quality hair. I must say that their packaging is also quite exquisite xx

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Spent over ten years with Anna Hair

Spent over ten years with Anna Hair. They are obviously skilled in taking care of their clients. Visited another place once, and it was simply not the same. They've got everything: next-day delivery, free expert guidance, and packaging you'd be happy to carry about. the caliber? Unique. It's as nice as new, even wigs purchased six years ago. It's really unbelievable even for my hairdresser. I'm grateful for the support, guidance, and camaraderie provided by the Anna Hair team. Every major occasion, including birthdays, christenings, weddings, engagements, and graduations, called for me to wear my Anna Hair. Consistently luxurious, each time.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

In less than a month

In less than a month, I've ordered aa different style wig from you guys twice. Along with the amazing quality of the hair, the excellent customer service has really amazed me. I heartily urge anyone looking for a premier wig company to check out Anna Hair. pleased client

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Anna Hair is my go to for all my hand…

Anna Hair is my go to for all my hand made wigs. I like the way they make them because they are usually nice and full, thick to the ends, nicely styled and cut unlike if you just buy a wig out of the box. Their wigs don't look'wiggy' at all. How natural they look had significantly boosted my confidence in wig wearing to their credit. They are truly glueless. I wear my units as protective styles while I regrow my natural hair after the big chop. Shipping is quick as well and I have always been pleased with every unit from them. Many options and styles to choose from too, you can always call them and they will talk you through all their wigs as they did for me. Overall, well deserved 5 stars from me!

28 October 2023
Unprompted review
Rated 5 out of 5 stars

The hair is simply marvellous and soft

The hair is simply marvellous and soft. Wearing it make me feel like a million dollars:). This is the third month its been in and the experience is nothing short of wonderful. I plan to continue being a loyal customer. The prices are very reasonable, and the speed of delivery was quick, timely for my graduation! I was able to style it without any issues, and compliments keep rolling in. Thank you so much:)

27 October 2023
Unprompted review
Rated 1 out of 5 stars

If I could rate minus zero then I…

If I could rate minus zero then I would. These people sell non human hair and when you contact them they WILL NOT respond back to you. This hair comes out in clumps this is the worst hair that I have ever purchased. These people will take your money and avoid the complaint at all costs. I BEG YOU PLEASE DO USE THIS TRASH USELESS FRAUD COMPANY AS YOU WILL BE LEFT DISAPPOINTED. IM SO DISGUSTED BY THE POOR TREATMENT FROM THIS COMPANY

18 June 2023
Unprompted review
Rated 1 out of 5 stars

Masters of Scamming Customers

Masters of scamming customers out of their hard earned money for hair that is fit for dolls. Even Barbie had better quality hair. They advertise their hair is virgin quality. It is not. This hair is rubbish. It tangled two days after having the hair attached. It’s absolutely disgusting and embarrassing. I tried to call them and emailed numerous times and nothing but funny how they responded to PayPal when a dispute was raised.
PLEASE PLEASE PLEASE DO NOT BUY FROM THESE DISGUSTING FRAUDSTERS.

18 June 2023
Unprompted review
Rated 1 out of 5 stars

Don’t buy from this company

Don’t buy from this company. They sent me wrong color, it took forever to ship, I received no invoice no return instructions. After finding on web site, you only have 8 days to return. So I am out $47. and will never buy throughFacebook again.

22 February 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. They will not guarantee that you will receive the hair color you choose, or the quality of the product. They would not accept my return because of these concerns that I had. They advertised on Instagram. Rip off!

4 December 2020
Unprompted review
Rated 1 out of 5 stars

Annahairshop is showing beautifull…

Annahairshop is showing beautifull wigs, hair toppers of real human hair, lovely models. I have been ordering 4 different models. The 4 wigs arrived, all the same model, synthetic hair, three times the same colour I did not order, one ok right color but they are awful, not anything comparing two the images of the hair toppers showed on internet. Scam 100%! In communication with Biliya Ruiming, who works for them, she is writing that they are sorry their products are not suitable to me, they will not pay the return costs as they have been sending the goods according two my order. I have decided to not resend the goods, too much money, after definitely not sure if they are gonna be refunding the wigs. So trustpilot is not to be trusted in this company!

3 December 2020
Unprompted review
Rated 5 out of 5 stars

I have been a professional stylist for…

I have been a professional stylist for over 20 years now and I have never came across hair this soft. I buy both, Brazilian and Peruvian Hair for my salon and for personal use too. It does not tangle as long as it’s not dirty and it is easy to comb through. I usually get about 3 installs out of it, which is longer than any other brand I have had before.

1 August 2020
Unprompted review
Rated 5 out of 5 stars

I came across this company when I was…

I came across this company when I was looking for next day delivery. They did not disappoint, even on Saturday. The hair came BEAUTIFULLY packaged, I have never had anything arrive with so much attention to detail. I got Brazilian body wave deal and the hair is so beautiful, I have no words. So soft to touch, combs through easily and its been about 7weeks now. I am certain this is the first time I actually received real Brazilian hair which is rare to come by. Their customer service was good, I called twice because I was worried about the next day delivery and they were so patient and slowly answered my one million questions. I am so happy to have found this company, I will never waste my time and money elsewhere

29 June 2020
Unprompted review
Rated 5 out of 5 stars

The packaging is beautiful and next day…

The packaging is beautiful and next day delivery was on point but my main reason for giving the five stars is the fact that this hair never tangles. I only brush it once in the morning and once in the evening when I braid it for bed. I got the Brazilian 16" bundle deal and the 14" closure and the hair was longer than I expected. The ends are full but not blunt and look natural. I'm already thinking of getting my next weave from this same company.

23 June 2020
Unprompted review
Rated 1 out of 5 stars

Worst order of my life

Worst order of my life. It took 3 months for my order to arrive. Despite the delay, the hair i ordered was the wrong one. I am greatly disappointed. I Will never buy anything from this company again

13 June 2020
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money !

I have been buying hair from this company since 2014 or 2015 but the quality has changed . Firstly, I notice one batch I got the ends were really thin. Secondly, I realised I ordered Peruvian hair and they sent Brazilian which they tried to explain that the hair goes through couple people to verified before sending to client . With all these concerns I continue to purchase their hair .
Lastly, couple of my wigs/extensions are becoming tangled/matted. And I recommended a friend who got ripped off as the hair was a mess after one wash so I will not purchase anymore from them. Don’t waste your money .

I am someone who cares my extensions and still have hair that I bought from different suppliers in 2009/2010 that I still have and we are now in 2020. Difficult to find quality suppliers now.

24 May 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the kinky hair extensions…

I ordered the kinky hair extensions Monday night and they arrived this afternoon in perfectly undamaged packaging. The hair quality is amazing and I’ll definitely be using this company again. I also love the hair care message that comes inside the box! Thank you! :)

30 April 2020
Unprompted review
Rated 5 out of 5 stars

From packaging

From packaging, to fast shipping and super soft hair, this is the best I ever had. I got Peruvian natural wave and would definitely buy again.👍

12 March 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look