Faultless beautiful item ordered however I’m disappointed with the £4 P&P when item simply arrived in a cardboard envelope probably only costing approx 50/60p & actual postage was only £1.97! Just a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have not received my items, no communication whatsoever, I have not received a response to my contacting them either. UPDATE response. Thank you for responding. Further to your reply, i confirm... See more
Company replied
Bought a large clock, which unfortunately didn't work due to the hands crossing over and jamming up. I decided to fix this myself by adjusting the hands rather than sending the clock back - a relat... See more
Paid for an item via a link to your site on Facebook on 24th Aug . My Bank account has been debited yet I have not received any confirmation email to say you have received my order!!!! Have also emai... See more
Company replied
Company details
Information provided by various external sources
Behind every unique item lies a story from history and our inspiration comes from the idea that every home is individual and the items we choose to fill our homes with should be individual too.
Contact info
12 - 14 West Street, DE11 9DE, Swadlincote, United Kingdom
- 0333 577 1173
- Info@anniemaison.com
- www.anniemaison.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Products & Brilliant Customer Service
Having been looking for a mirror for my lounge I found a beautiful one on Annie Maison. The customer service was brilliant and postage was very quick. Would highly recommend. Great products and great customer service!
Great Purchase!
The items arrived well packaged. The pillow is beautiful and great quality and wish I ordered another one! There was an issue with my order not arriving on the expected date but it was sorted out very quickly by the company and it arrived the following day.
Overall, would definitely purchase from Annie Maison again as they have some great and unique pieces.
Excellent service
Excellent service. The lady that helped me went above and beyond to help a technophobe place an order.
Easy ordering process and great…
Easy ordering process and great customer service, thank you.
Quick and easy to order
Quick and easy to order, goods arrived in a couple of days.
New favourite store
I have shopped with Annie Maison a couple of times now. Came across them when looking for a particular style of mirror and they were the ones who had exactly what I wanted. The delivery was super quick and payment options flexible if you need it. The customer service I've had is fantastic and have been kept up to date with both purchases now. Very friendly and helpful and the products are fantastic. Quality and price are both perfect. I will be keeping my eye on the products as they have my style down to a tee.
Paid for my item on 23.8.19 and still…
Paid for my item on 23.8.19 and still not received it!!
Excellent service
Very pleased with my purchase which was delivered swiftly.
incomplete product delivered
No confirmation email was received. The incorrect number of shelf’s were delivered. Altogether a disappointing experience

Reply from Annie Maison
Promt service goods as advertised
I love my new addition to my garden
Poor quality
Love the purchases
Love the purchases. Perhaps a bit more packaging needed for certain products, my metal flamingo had his feet sticking out of the box on arrival.
Absolutely thrilled with the clock
Absolutely thrilled with the clock. It fits in perfectly with our newly decorated room. Service was great and item was delivered very speedily.
No hassle from ordering to delivery
No hassle from ordering to delivery. Love my new clock.
Lovely product and packaged well
Lovely product and packaged well. Helpful service when telephoned for information.
Information around tracking could be more efficient.
I found everyone very helpful and had…
I found everyone very helpful and had good customer service, would recommend very highly to have a look at the great variety of products available at Annie Maison.
Great service but a faulty clock.
Bought a large clock, which unfortunately didn't work due to the hands crossing over and jamming up. I decided to fix this myself by adjusting the hands rather than sending the clock back - a relatively simple job. Now working well and looks good.
Service was very good.
Perfect, would recommend
Perfect, I love my mirror & the delivery was faultless. Would recommend & would purchase from here again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







