I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to custom... See more
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Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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I contacted ANNKE with a problem with…
I contacted ANNKE with a problem with one of my cameras and forgot my password and needed to reset my password Echo at ANNKE gave a quick reply and helped me to reset my password now my CCTV system is working perfectly again the company is really good with there customer care I highly recommend them.
17 February 2026
Unprompted review
Reply from ANNKE
Hi Hugh, thank you so much for your lovely review! We will make sure to pass on your kind words to Echo. We are really happy to hear your system is up and running perfectly again. We are always here if you ever need any help in the future.
Terrible system stay away!
EDIT
They finally responded. Their solution was just keep rebooting the cameras! If you want remote control of the cameras away from the physical site basically do not buy these cameras because you’ll have to physically be with the cameras every 5 mins to reboot them. ABSOLUTE JOKE!
Awful! Stay well away! Customer service does not response on WhatsApp.
If you wish to play back any footage your actually store don’t even bother buying these cameras! You can never play back as the system just drops offline whenever you try and play back!
Trying to perform a simple playback is impossible and takes hours on end to try and gain a 10 second footage!!
STAY WELL AWAY!
1 February 2026
Unprompted review
Reply from ANNKE
Hi, we’re really sorry to hear about your experience and the trouble with playback. Our WhatsApp account has had some issues recently, so we didn’t respond quickly. We are working to reply to all pending WhatsApp messages as soon as possible. You can also contact us at support@annke.com, and we’ll make sure your problem is resolved. Thank you for your patience.
Joy was very helpful and nice.
11 March 2026
Unprompted review
Reply from ANNKE
Hi Anthony, thank you for your kind words! We’re glad Joy was able to help you and that you had a positive experience.
Improving Communication When Orders Are Unavailable
Overall, most orders are shipped on time, and compared to one or two years ago, the delivery speed has clearly improved. This development is very positive.
However, the communication regarding unavailable ordered items is still very poor. In several cases, there has been no notification that certain items were unavailable. This lack of information creates uncertainty and makes it difficult to plan accordingly.
It would be very helpful if customers were informed promptly whenever an ordered item is unavailable. Improving communication in such situations would significantly enhance the overall service experience.
24 February 2026
Unprompted review
Reply from ANNKE
Hi Kamal, thank you for your honest feedback. It is great to hear that you have noticed the improvements in our shipping speed over the past couple of years. We sincerely apologize for the lack of notification regarding unavailable items in your recent orders. You are absolutely right—timely communication is essential for your planning, and we clearly missed the mark here.We are currently reviewing our notification process to ensure customers are informed promptly if an item is out of stock. Your feedback helps us pinpoint exactly where we need to improve next.Thank you for helping us grow.
Todd got my problem resolved !
5 March 2026
Unprompted review
Reply from ANNKE
Hi Paul, thank you for your feedback. We're very glad to hear that Todd was able to help resolve your problem. If you ever need any further assistance, please feel free to contact us anytime. We're always happy to help.
I contacted annke support team for help…
I contacted annke support team for help with my wireless NVR I received a response A lot sooner than I expected Considering the time difference The support team was Very polite they asked me a few questions And quickly supplied me with some troubleshooting ideas That were easy For me to follow and helped me to quickly resolve my issue. I thought that I needed to replace my equipment I decided to contact annke support and I'm happy that I did My equipment is now working as good as ever thanks to annke support team.
Satisfied customer,
7 March 2026
Unprompted review
Reply from ANNKE
Hi, thank you very much for sharing your experience. We’re really glad to hear that our support team was able to respond quickly and help you resolve the issue with your wireless NVR. If you ever need any help in the future, please feel free to reach out. We’re always happy to assist.
The camera see in the dark
The nitid images of the camera, even with very low ambient luminosity
2 March 2026
Unprompted review
Reply from ANNKE
Hi Antonio, thank you so much for your kind words! We're glad to hear you're happy with the camera's performance, especially in low-light conditions. Your feedback is truly appreciated!
The personal attention
The personal attention, consideration and helpfulness that Laura provided was very much appreciated. She truly knows the systems and even though I know nothing about them, she treated me as if I was very competent and was very patient with me, even though I was very frustrated at times
19 February 2026
Unprompted review
Reply from ANNKE
Hi Tim, thank you for sharing your feedback! We’re so glad to hear that Laura was able to assist you effectively and with such patience. It's great that she made you feel comfortable and supported, even when things got frustrating. We truly appreciate your kind words, and if you ever need more help, don’t hesitate to reach out.
Great and helpful support
Great and helpful support when needing assistance with unbinding previous owner
4 March 2026
Unprompted review
Reply from ANNKE
Hi Ikhide, thank you for your feedback! We’re glad our support team could help you with the unbinding process. Have a great day! 😊
Title: Poor After-Sales Support and Warranty Handling – Very Disappointed
Title: Poor After-Sales Support and Warranty Handling – Very Disappointed
I ordered an NVR from the ANNKE Official Store on AliExpress (Order No. 3064971926462849). After receiving the unit, I identified a fault where the NVR did not function as it should.
I contacted ANNKE support directly and was advised to raise the issue through the AliExpress platform under warranty. I followed this instruction and contacted the ANNKE Official Store via AliExpress messaging service within the permitted return period.
Unfortunately, following a lack of response by Annke — potentially compounded by the Chinese New Year holiday — no action was taken before the return window expired. As a result, the return period closed without resolution, and I am now left with a defective product that does not perform as it should.
This is particularly disappointing as I have previously purchased several ANNKE cameras and had intended to continue buying from them. However, the after-sales support experience and failure to manage the warranty process properly have significantly undermined my confidence in the brand.
I would strongly recommend that prospective buyers consider how warranty claims are handled before purchasing.
4 March 2026
Unprompted review
Reply from ANNKE
Hi Alastair, thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused. After reviewing the details of your case, it appears that the NVR itself is operating normally and the issue seems to be related to a feature that is unfortunately not supported by this particular model, which may have caused some misunderstanding about its functionality. We would also like to apologise for the delayed response during the Chinese New Year holiday period. Once our team returned from the holiday, our colleague contacted you and tried to provide a possible solution, although we understand it may not have fully met your expectations. We truly value your previous support of ANNKE products and would still very much like the opportunity to assist further. We have just sent you another email regarding your return request and kindly invite you to check your inbox when convenient so we can continue working towards a suitable resolution. Thank you again for your feedback.
Forgotten DVR password
Contacted Annke About an issue I was having, I asked 3 questions but only got answers to 1, not great, but the 1 answer I did receive was the main question that got me out of a pickle hence the 5 stars.
22 February 2026
Unprompted review
Reply from ANNKE
Hi Doug, thank you for your feedback, and we’re sorry we missed answering all of your questions. Our technical support team will reach out to you soon to provide further assistance. We appreciate your understanding and are glad the main issue was resolved!
The camers I purchased are working…
The camers I purchased are working well, very happy with the quality. My query was that i required an copy of my invoice from over a year ago. This was supplied the very next day, excellent service from the staff
24 February 2026
Unprompted review
Reply from ANNKE
Hi Tuppy ,thank you for your feedback! We’re glad to hear you’re happy with the camera quality and that our team could quickly provide your invoice. Have a nice day! 😊
Avoid if you don’t want to waste time
Ordered a Dvr and 2 bullet cameras on the 2nd of February and till today it didn’t got dispatched. Tried contacting customer support but it’s much easier to contact the aliens than annke customer support!! I DO NOT RECOMMEND buying from annke!!
22 February 2026
Unprompted review
Reply from ANNKE
Hi Noel, we sincerely apologise for the frustration and delay you experienced.
Your enquiry was received during the Chinese New Year holiday period, which unfortunately affected our response time. We completely understand how disappointing this must have been.
Our support team has now been in contact with you and is actively assisting with your order. Once the pending arrangement discussed via email is completed, we will prioritise shipping your order as soon as possible.
If you need any further assistance, please feel free to reach out — we are always happy to help.
Answered my questions quickly
I had questions about other compatible products. They answered my questions...though not instantly, they did within a few business days, which is very acceptable.
18 February 2026
Unprompted review
Reply from ANNKE
Hi David, thank you for your feedback! We’re glad our team could answer your compatibility questions and appreciate your understanding regarding the response time. Have a wonderful day! 😊
Headline: Dangerous Product & Deceptive Seller - Burned 2 HDDs
I bought an Annke NVR from the "ANNKE Official Store" on AliExpress, and it failed within 4 months. Even worse, the defective unit burned two of my brand-new Hard Drives (HDDs). It is a serious hardware hazard.
The seller's support was a joke. They first offered a mocking $5 refund, then promised a new replacement unit that they never sent. They are simply stalling to avoid responsibility.
I have all the chat logs and evidence of the damage. Avoid this store at all costs. They sell dangerous hardware and do not stand behind their promises.
3057938206850828
8 November 2025
Unprompted review
Reply from ANNKE
Hi Herobrine, we sincerely apologize for the frustration and inconvenience caused by your experience.
We take product safety and customer support very seriously, and we truly regret the confusion during the communication process regarding the replacement arrangement.
After further review, we have confirmed that a free replacement NVR will be provided to you. Our support team will prioritise your case and follow up directly to ensure the replacement is arranged smoothly.
Please rest assured that we are committed to resolving this matter responsibly and providing proper assistance. If you have any further questions, you are always welcome to contact us — we remain here to help.
The support team are the best I’ve had.
The support team are the best I’ve had.
When I give them a problem,(even if I cause it) there on it and solve it quickly.
Thanks to the Annke team.
15 February 2026
Unprompted review
Reply from ANNKE
Hi Eddie, thank you so much for your kind words! We’re glad our support team could quickly help resolve your issue. Your appreciation means a lot to us—have a great day! 😊
Competent peole workig in the support…
Competent peole workig in the support which answer your questions in a short time and in a clear language. the answer is useful and there are no additional questions necessary.
9 February 2026
Unprompted review
Reply from ANNKE
Hi Stefan, thank you for your kind feedback! We’re glad our support team could provide clear, useful answers in a timely manner. Wishing you a great day! 😊
Clear solutions that worked.
10 February 2026
Unprompted review
Reply from ANNKE
Hi Dale,thank you for your feedback! We’re glad the solutions were clear and worked well for you. Have a great day! 😊
Very fast and good technical support
13 February 2026
Unprompted review
Reply from ANNKE
Hi Paolo, thank you for your great review. We’re very happy to hear that you’re satisfied with our technical support. If you ever need help again, we’re always here for you.
Excellent customer service with fast…
Excellent customer service with fast shipping. They pay close attention to special requests, provide prompt feedback, and offer products with outstanding performance at a great price point.
10 February 2026
Unprompted review
Reply from ANNKE
Hi Hervin, thank you so much for your great feedback. We’re really glad you’re happy with our service and the product. We truly appreciate your support and look forward to serving you again in the future.
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