Ann Taylor Reviews 151

Created with AI, based on recent reviews

Evaluating 64 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing long hold times, unhelpful representatives, and a lack of response to emails and chat inquiries. People frequently encountered problems with their orders, including items being lost in transit, incorrect items being sent, or orders remaining in a "processing" state for extended periods. The delivery service was also a common point of contention, with complaints about slow shipping, incomplete addresses, and packages arriving damaged or with missing items. Conversely, a small portion of people were satisfied with the product quality, describing the garments and materials as excellent and appreciating the timeless style and good fit, especially for petite sizes. However, some customers also noted a decline in the quality of clothing and a shift in style that they found less appealing.See more

Reviews shaping this summary

I have been trying to return my international items for 2 weeks. I emailed and asked to raise the return request several times but no one responded. I called their call centre (USA number) 2 times... See more

I ordered a $1000 suede coat on Oct 9th that was never submitted to UPS for shipping. I waited until 1pm days after the label was created and have contacted customer service every 2-3 days since then... See more

I currently have three orders that have been "processing" for the past two weeks! Tried texting them and got someone with the absolute worst grammar tell me one has shipped, although I have not receiv... See more

I am disgusted with Ann Taylor’s customer service. FIrst they sent the wrong item. It wasn’t even from Ann Taylor, but from Ann Taylor loft. Then it’s taken a ridiculous amount of time to get refunded... See more