Recipe for disaster - avoid
I've made a huge mistake contracting Anroe Electrical to do work in my house.
As the job wasn’t straightforward (remedial of partly completed work), and its scope allegedly impossible to estimate, we agreed with Anroe on an hourly rate.
As the work was meant to be done by Anroe’s boss – an allegedly very experienced electrician – the hourly rate was top of the range.
A series of very unpleasant surprises followed.
First, instead of the boss, two of his young employees showed up, one of them still an apprentice.
Understandably, it took them a lot of time to get to the bottom of what needed doing, with frequent calls to the boss asking for advice, and frequent phone-scrolling breaks (all of which, of course, Anroe billed as real work).
After a week of work (and many tens of man-hours) the guys were not much closer to resolution than they were on day one. It didn’t help that Anroe kept sending onto the side new junior people who had no knowledge of what needed doing, and who wasted countless of hours calling others for help or re-testing things from scratch.
The lack of progress after a week of work wasn’t the only problem. Instead of charging me a much lower rate for the duo of an inexperienced electrician and an apprentice, Anroe had the temerity to charge me the top rate for each them!
After two weeks (!) of work, with many things still not working correctly, I decided to cut losses and find another electrician.
I can’t stop thinking how people like Anroe can still be in business.