AOMEI Technology Reviews 622

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and the helpfulness of the staff, noting their quick response times and efficient problem-solving. Many people appreciate the quality of the service provided, finding it to be fast, professional, and effective in resolving their issues. However, some people were dissatisfied with certain aspects of the product, particularly regarding license management and a specific flaw in the WinPE environment. A few other people also felt that while responses were quick, the underlying issues, such as transferring licenses between devices, still needed a better long-term solution.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the product as a good and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers were surprised by the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Service

Clients share positive opinions on service, with many praising the quick and efficient responses to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been with AOMEI for many years. I have tried other companies as well, but none seem to match my experience with this one. Yesterday I was helped by Lanry Lucky, a representative that not only r... See more

Rated 5 out of 5 stars

With AOMEI Backup, I purchased a program that makes me truly happy. It has excellent features and a well-structured design. And it also works perfectly in my native language, German. There was a dis... See more

Rated 5 out of 5 stars

I have both AOMEI Backupper and AOMEI Partition Assistant lifetime licenses for several years now. Both programs work perfectly. And their service is also excellent. I recently bought a new laptop and... See more

Rated 5 out of 5 stars

Perhaps AOMEI is the only data and disk back up software which I can really trust as I did use it and it never let me down. I do like the simplicity of use , design and most important the reliabil... See more


Company details

  1. Software company

Written by the company

AOMEI provides reliable Windows backup & restore software, easy iPhone backup & data transfer tool, safe hard disk partition manager for personal and business of all sizes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

622 reviews

5-star
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1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Software ReInstall

When I needed to reinstall my AOMEI software on another machine due to hardware failure I reached out to them and Lanry Lucky at AOMEI sent me a link to do the reinstall and cleared my License Key so I could use it on the reinstalled software. All this happened within 24 hours which as very helpful.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Technician version upgrade to plus free!

Made a purchase to technician version a month ago. Recently, saw a promo for technician plus. Requested and upgraded free. Very please with the software and customer service. Will continue to support! Thank you!

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service …

I sent an email to request resetting one license from my retired pc. I sent on Sunday. Joel responded early Monday morning with message that license was reset. I was really surprised how quickly my request was processed. Thank so much Joel.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Moving my software license to a new computer

I needed to move my software license to a new computer so I contacted AOMEI customer support. Within hours I received an email from Lanry Lucky, AOMEI’s Customer Support Team informing me that my license was released from my previous computer and I could use my license key to install my software on a new pc. Communication was quick and resolved my need to move to a new hardware platform. Thank you AOMEI…

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Requested a refund, which was quickly, graciously, and competently handled. This could have been a refusal. Many thanks to Joey A. for the accomodation/

9 December 2025
Unprompted review
Rated 5 out of 5 stars

License tracking is manual

I asked for a license reinstatement as it was no longer in use. The deed was done in less than 25 hours - although it took more than a week to prove it because Aomei had no automatic record of software not being installed on one of our computers.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Superior Products, Impeccable Service by rep. Megan Z.

This is one of the very few software companies whose unequalled products, customer-oriented service, and high professional and ethical standards continue to make me want to revisit their website, looking for computer programs I need.
Recently, as I was preparing to write a review about the “AOMEI Backupper Professional” and the “AOMEI Partition Assistant”, representative Megan Z. again did something to impress me.
Nevertheless, I wish to go on record as saying how pleased I am with this company's first-rate products and repeated confidence inspiring service.
I would recommend it highly.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great programs and perfect service

I have both AOMEI Backupper and AOMEI Partition Assistant lifetime licenses for several years now. Both programs work perfectly. And their service is also excellent. I recently bought a new laptop and wanted to re-register these programs, but ran into the registration limit. An email to the service desk to adjust this was processed by them (Lanry Lucky) within 24 hours. So lifetime really means lifetime here!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

A great resource and help

Megan and I worked together over a few days to resolve a few issues that were not easy to troubleshoot and diagnose. Her persistence and willingness to help came through loud and clear. I learned some helpful things along the way about the app in question and that will help me going forward too. Thanks so much for all you did and your kind, professional help!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

GREAT

GREAT, FLAWLESS!!! My external hard drive could no longer be accessed. Important files were saved there for me! But thanks to this amazing tool, everything was quickly restored! The download, installation, everything was PERFECT! Thank you very much!
Lanry Lucky, i must say, it was great!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Fiona

Fiona: Email support really tries to understand and solve the problem. Not everything is possible right away, but they do their best.

20 November 2025
Unprompted review

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