Aon Reviews 716

I saw all these bad reviews on truth pilot and thought - I will never get my money back. Here is my experience. Turned in a claim on Tuesday and got my money back on Thursday. AON exceeded my expectations. I was all set to start a war to get a refund based on what I saw here but AON did a great job!!!

We made the mistake of buying this useless insurance for a 14 day cruise. They take your money but reject claims. On a cruise we missed 2 ports due to weather. For some reason that was not covered on our policy. I would NEVER use this company if you have other choices like Faye Insurance.

I'm attempting to transfer a small pension from AON to another provider. So far it has taken six months, with what can only be described as inept customer service and deliberate delaying tactics. During the wait, my transfer value lies dormant and I have no investment benefit from it (while generally my other investments have been growing). I abandoned a transfer attempt with them last year for the same reasons, after the process took nine months without completion. They follow a paper-based system, not digital like other providers, so you're trapped in an impossible circle of waiting for the post that never comes. To reiterate, this is a really simple transaction, so I dread to think how they would handle anything more complicated. I am now considering a formal complaint to regulatory authorities.

⚠️ Rubbish service!

After doing online quote, I needed to make contact for clarification.. the company and chekiah would not answer my emails, did not answer my text.
Rang a number of times waiting for 20 minutes and couldn't get through.
Finally left a message with my details to get back to me.. and guess what ?
Never heard from anyone.
I hate to imagine if I had to put in a claim with these guys 🤨
This is my true and honest experience

My Experience with Aon

Today, I was unexpectedly dismissed from Aon. I began working there in an administrative role on August 18th, and due to my honeymoon, I worked for a total of one month and one week.

Last week, my supervisor asked me to come to the office for a “monthly review.” I was happy to do so, as I thought it would be a discussion about my progress and performance. However, little did I know what was actually coming.

This morning, a colleague asked me to speak with them privately. Moments later, I was told to sign papers confirming the immediate termination of my employment.

Shocked, I asked for an explanation. My supervisor and another colleague present told me, “It’s nothing personal.” When I pressed for a reason, they said my Excel files were not up to date and that they had to explain things more than once — claims I found completely untrue. When I asked for examples, none were given.

From the very beginning, I was encouraged to ask questions and seek clarification whenever needed. I took that advice seriously — taking notes, recording explanations to review later, and always showing initiative to learn and improve.

Apparently, asking questions and showing interest in developing my administrative skills was seen differently.

I am deeply disappointed and shocked by how I was treated as a new employee. I sincerely hope that anyone researching Aon — whether as a potential employee or business partner — reads this and thinks twice before engaging with the company

Took 6 months to get money released to buy an annuity,from another source as they don't provide annuities.
Great company to steer clear of

I had a small claim (about $200) for a health issue on board a cruise. The ship's doctor had quarantined me for a day and I had verification of the charges but AON wouldn't pay unless I verified that Medicare wouldn't cover it. It is a known fact that Medicare wouldn't cover out of the country charges and it would have cost the government more money than it was worth to verify that. I gave up which I assume is what they wanted!

Customer service so bad you’ll think you’re being pranked.

I can’t fathom how or why the service is so bad, but it honestly feels like the customer service reps are being financially incentivised to stop you accessing your account/requesting transfers.

Each person you speak to, whether via online chat, email or phone is less helpful than the last, and all very rude.

I’m desperately trying to transfer my funds out of this pension provider into any other, and suggest anyone else unfortunate enough to have a fund with them does the same, if they can (which feels impossible atm)!

If I could score pension customer services I would .
Been trying to access my pension for months being deliberately blocked .
I would not recommend a pension with this company .
Week after week I have made 30 calls and still no clarity . Tony Fletcher

Hello, we purchased insurance through Hanaley, with several coverage options.
One of the points, specifically point 30, is listed as a delay in returning home. Well, we arrived 9.5 hours late due to the plane delay.
Once we submitted all the documentation, the company washed its hands of it and, under a false pretext, told us it didn't apply.
We felt helpless. When you purchase insurance for your honeymoon, you do so precisely to be covered for all possible scenarios.
Likewise, with a broken suitcase at customs, we find ourselves in the same situation. The company washes its hands and shirks its responsibility.
We demand compliance with the coverage.

Our flight was delayed twice before getting changed with an arrival time of an hour after our cruise was scheduled, at that point we cancelled our cruise. Claim was filed the next day with request documents provided, we got a reply 4 days later requesting documents from the airline another wait to get that from the airline but it was provided. Documents went to insurance, no word back until I contacted them., then they wanted documents for expenses, I called then and told them there were no documents for expenses except for cruise and excursions. Claim denied 4 days later stating not responsible for airline delays. NCL booked airlines . Seems as though they look for any excuse not to pay for what they're getting paid to do.

Administration of my late father in law's BMW pension has been simply appalling, 6 months since his death and they continue to introduce hurdles and blockers to avoid paying a pension to his widow. Their complaints department "blanked" my complaint which detailed numerous mistakes, untruths and hurdles. We remain in deadlock.

Well it's disappointing that such a company lacks the most basic ethics of customer service.
👎

Do not trust this insurance broker, especially their VP of commercial insurance who is deceptive, rude, and very unprofessional.

Terrible terrible company requested lump sum payment 7 months ago and still no payment please avoid this company , will be contacting the pensions ombudsman regarding this whole debacle,

One of the worst experiences you could possibly imagine, whether its by email or phone. They just love to be awkward and dismissive, even by cutting your off however they can shut you down, that is there goal!

Don't invest your money with AON!!!
My experience is that their fees are extortionate. Unlike many other providers I couldn't get an up to date online valuation of my pension fund with them without asking for one. Once I got the valuation I decided to move my fund to another provider. When I requested the transfer they then insisted on charging me £300 for this because it meant I was asking for another valuation within a year.
I believe £300 was disproportionate to the amount of effort required but when I made a complaint they insisted they were entitled to charge that amount.

One star is too much for AON. My god they are inept, useless and corrupt.
Took weeks to get a pension plan and find its lost 80% of its value.
WTF AON cannot be trusted with money shocking and I’m going to sue them for losses.
Spoke with a customer service agent who had not t got a clue. Avoid these people and just avoid pensions full stop.

Wish I could give zero stars
Cashing out pension was told they will take 14 days to send out forms when chased up today was then told the post office take up to 10days to deliver documents

Called the 0800 Aon line and spoke to someone who sounded like he knew nothing - & couldn't care less. Then said Aon doesn't cover mixed dwellings with a business - even though it's a residential unit with an individual title & doesn't share any access, wiring or anything at all with said business. So, I said in that case I'll look elsewhere for another insurer for my 3 properties - expecting a 'no, don't leave loyal, long time customer,' but he said fine, let me know when you want to cancel. Found a way better insurer who was eager for my business - with lower premiums to boot.