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Aoolia Reviews 

1,173
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, highlighting the unique and stylish designs available, which many find superior to competitors. Many people appreciate the excellent quality of the items and the very fair pricing, making them a great value compared to traditional retailers. The website is frequently described as easy to navigate, offering a smooth and straightforward ordering process, including simple prescription uploads and various payment options. However, some customers also noted concerns regarding the ordering process, specifically mentioning longer delivery times and difficulties with returns.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the comfortable, trendy, and... See more

Price

Reviewers consistently express satisfaction with the pricing, noting that prices are reasonable, fair, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the well-made frames and good... See more

Order

Customers had ambiguous experiences with order, with many reviewers finding the ordering process to be easy,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of navigation, selection, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was good, the saving of the informations could be a bit better, but as long as the glasses come quickly, everything´s ok.

Rated 5 out of 5 stars

Ordered from Aoolia a couple of times now, always great quality. Love the choice of frames and array of styles on offer. Very simple and easy to navigate and tailor the lenses to your specific require... See more

Company replied

Rated 5 out of 5 stars

I really like the design of my glasses so far! I picked the geometric aviators, and I could attest to not seeing that design anywhere else! Additionally, they weren't too pricey.

Rated 5 out of 5 stars

So much to choose from, Easy to fill in prescription. At 66 I normally visit opticians but this was such fun trying them all on. Just looking forward to receiving them and wearing them.

Company replied

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(1,173)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

It was good

It was good, the saving of the informations could be a bit better, but as long as the glasses come quickly, everything´s ok.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

This company is absolutely horrible…

This company is absolutely horrible horrible.
Customer service is less than a zero.
They never ever answer.
Impossible to get in contact to make a purchase return.

24 June 2026
Unprompted review
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Reply from Aoolia

Dear Customer,

Thank you for your message. We are genuinely sorry to hear about your frustration, and we completely understand how disappointing this situation must be. Please accept our sincere apologies for the difficulty you have encountered in reaching us and for any delay in our response.

Our support team operates across different time zones, and while we strive to reply as quickly as possible, there may occasionally be a slight lag. We deeply regret that this added to your inconvenience – it is never our intention to leave you feeling unheard.

To ensure your return request is handled promptly and accurately, we kindly ask you to submit all the necessary details (such as your order number, item information, and reason for return) through the official contact channels provided on our website. Please use our dedicated contact form or the customer service email address listed there. This will allow our team to log your case properly and give it the priority attention it deserves.

We value your business and truly want to resolve this for you. Once we receive your submission via our website, we will act on it without delay.

Again, we are very sorry for the negative experience. We appreciate your patience and understanding, and we are committed to making things right.

Warm regards,
AOOLIA

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