Aovopro Reviews 

ABSOLUTELY DISGUSTING BUSINESS!!
DO NOT ORDER FROM THIS BUSINESS, MY SON FELL OFF HIS FAULTY SCOOTER AND WHEN THEY RECEIVED IT BACK VIA COURIER- THEY REFUSED TO SEBD A REPLACEMENT AFTER AGREEING TO IT!!!!

Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this company, tried giving them a chance despite reading other reviews, should have known better.

My son saved up and bought his own e scooter from this company.
The first thing to break was the fork, I contacted the company who did actually send a replacement part pretty quick.
The next problem was the shaft snapped completely in half, I contacted them and was told to send the whole scooter back to shop in the U.K. and when they received it a refurbished scooter would be sent out. Sent it back over 4 weeks ago and still not received a replacement. After my first couple of emails to chase it I was told to give them ‘a few more days to dispatch’. I’ve Sent another 3 emails since and yet to receive a reply.

Very poor customer service
And one very upset boy

Scooter arrived and within a couple of months, the welds on the handle bars had failed. Got in with warranty team and dealt with Figo. Sent scooter back (I had to pay for postage) and sent pics and all the info of what happened. Promised a replacement to be sent out. Numerous false promises by Figo about a new one arriving. Still hasn't arrived, 4 months later and has not responded to last 3 emails. Now with trading standards. Do not use!!!!

The front fork on my scooter has broken, it is still within warranty and I contacted the support team who advised they will send a replacement part to fix the scooter. It has been over 7 weeks and I am constantly having to chase them for an update. I've been told the part is out of stock but they will despatch it again but now I'm not getting any response!

support doesn't reply and don't replace the bike as stayed in the warranty when there are several issues, they're ignoring my requests

Good quality

Awful customer service experience. I contacted them about an issue with my e-scooter and had to repeat the same details at least five times because the agent was either unresponsive or clearly not paying attention. Every reply felt like starting from scratch. It’s frustrating and a complete waste of time. For a company selling expensive products, I’d expect basic competence and accountability, but instead it feels like they don’t care once they’ve taken your money. Avoid.

I paid $400 for what was advertised as a ready-to-ride e-bike. Within 8 days the spindle axle stripped, making it unsafe and unusable. Instead of honoring a refund or replacement, the seller tried to dump a spare part on me — one that requires specialized tools and mechanical work. I didn’t buy a broken project, I bought a bike. This was a junk sale and a terrible experience.

Faulty scooter. Broke within a couple of
Months. Said they would supply new batter.

Didn’t bother and still not getting any response from this shop.

Avoid 100%

Brilliant aftercare, very responsive. My son damaged his charger and one is being sent free of charge.

A really good scooter! Battery capacity is awesome 👌 Really satisfied!! Worth every penny!!

Fast delivery product as described my son loves it. Thank you

If I could rate this scam of a company less that 1 star I would. I bought 2 x Electric Scooters in May, 3 months later the frame snapped on both of them as my boys were riding on a smooth straight road which put their lives at risk. I contacted aovo since I had a warranty that was 2 years for frame issues and they told me to return the scooter for a replacement. I returned the first scooter which cost me £15 to send off and when it arrived I contacted them asking about my replacement. I returned the scooter and they've been ignoring my emails for over a month. Seriously don't buy from Aovo you will lose a lot of money and your childrens life could end or they could be very badly hurt up being put at risk due to their poor quality.I have given up on emailing them, utterly pointless and have taken steps to reclaim the money for both scooters. The company is an absolute scam, I suspect they take the scooters back in, re weld and sell on. Scam at best, but in my opinion Fraud & Theft. They think i'll just give up and go away...not a chance I will get my money back however long it takes me!

I bought this scooter in April 2025 the whole screen stop working the speed was showing one when I was going fast. I messaged them they said send it back for a brand new one I sent it back and got the new one after 2 weeks then after a month in early August the throttle stopped working messaged them again and they said we will send a new throttle or you can take it to the repair shop and we said sorry it’s to far and he said send it to this address no label no nothing messaged then for a week no reply then rang klarna and then they send a label and received it after a week but they put a used throttle on the scooter and now 2 weeks later a the same issue that happened 3 time has happened again within 6 months I want my money back and they keep on saying send it back not even rode it for a full month before it broke want my £200 pound back DONT BUY THIS JS SPENDD £400 it’s worth it bc they will give the money back if it keeps on braking WOILD GIVE IT A 0

I bought my ES80 scooter from aovopro in January 2025 not even 6 months later the frame snapped as I was riding it on a smooth straight road which put my life at risk. I contacted aovo since I had a warranty that was 2 years for frame issues and they told me to return the scooter for a replacement. I returned the scooter which costed me around £20 to send off and when it arrived I contacted them asking about my replacement. They kept on telling me the same thing that they will dispatch it in the next 2-3 days however whenever I'd ask for a tracking code a few working days later they'd say the same thing which I thought was bizarre. It's now been nearly 2 months since I returned the scooter and they've been ignoring my emails for over a month. Seriously don't buy from aovo you will lose a lot of money and your life could end up being put at risk due to their poor quality. I'm going to keep pushing for a response if I don't I'll have to take legal action.

I’ve been riding this e-bike for a while now, and I have to say it’s been an awesome experience. The bike comes fully loaded right out of the package, and assembling it was surprisingly easy – I had it ready to go in no time.

What impressed me most is the battery life. I usually ride over 3 km almost every day, and I only need to charge it once a month! That’s way better than I expected. The ride itself is smooth, comfortable, and makes short commutes so much more enjoyable.

Overall, it’s a fantastic e-bike that offers convenience, reliability, and fun – definitely worth it!

Definitely wouldn't buy from this brand again. Got an e-bike from them. Had issues such as, motor making a funny rattling sound, the horn didn't work, the bike could not reach the speed as advertised. Not even close. They claimed the tires are puncture resistant, back tire popped on a normal paved road.

Awful customer service. Scooter was great at first, it then broke, frame fell apart. Contacted customer service, got a response from FIGO, for him then to ignore me and not help or deal with the problem. So unprofessional.

If this gave us the options for 0 stars I would press 0
Please avoid this company !!!!!! I brought my daughter a scooter for her birthday … it was broken …. Sent the scooter back and have had NO REPLY OR NO NEW SCOOTER . I’m now having to pay for a scooter on klarna that I have not got .
Customer service is shocking