Aovopro Reviews 

Broke after 2 months no fix 8 months later. Several initial helpful emails then they ignored us. waste of time and money.

I ordered the items more than 4 weeks ago, till date have not heard anything from this company before interms of where my products are. They don't answer emails, have no contact details other than email....
We can't even request refund, how do you do this?

False advertisement you guys selling it as a 42 volt when it's a 36 volt battery

I had it for only 3 months and the fork snapped

Very bad customer service scooter broke in 3 months I sent so many emails but no reply 2 years warranty was fake really disappointed I don’t know what to do where to contact now

No warranty support. I have tried to contact the company for 2 months now (at least 20 emails) to get my scooter repaired under the 2-year manufacturer's warranty. I had an initial response, and now the are completely ignoring me.
I wish I had checked trustpilot reviews before I purchased the scooter, as it looks like after-sales support is a problem not only for me.
Very disappointed customer

AOVO PRO refused to honor their 2-year warranty. They sent me a used scooter after misdelivering the original, and then ignored all contact. I warned them of legal action, and they still did nothing. I’m now pursuing them through state and federal consumer protection channels and small claims court.

Bought a scooter that is under warranty,weld snapped on floor plate, emailed several times with photos and details of order and warranty, had no reply whatsoever, not happy with this service at all, they take your money and ignore problems.

I purchased a scooter for just under £300 in Nov 24. It was a Christmas present for my son... so didn't ride it until after Christmas. He has rode the scooter just 7 times in total. The handle bars have come loose so he is afraid to ride it. I have contacted aovo by email. I got a reply from aovo saying. "This is a common fault and I should just put some tape around it" if this is a common fault?? Then it should have a product recall and be rectified?? The warranty is 2 years. So I am well within the warranty. After I challenged them and said it needs rectifying by them self's and that just putting a bit of tape on it is not good enough... they are now ignoring my emails. Piss poor company with no customer service skills what so ever. And they are still selling scooters with defects.

Boguth a £650 scooter reduced thinking it was promotional, turns out it doesn't do 28 miles at all. It does 10 and you have to push a heavy scooter home. I was ripped off big time. No reply through email either yet. Very slow replies at all! Second scooter I've bought. And the last one me and my friends and family will purchase from aovo. I will be making a YouTube video about the issue.
Not only that, I ordered it to take camping holiday, it came when I arrived back from holiday, so coming late I didn't even get to use it with my daughter. Really ashamed on aovo.

The scooter was delivered with pneumatic tires even though they advertised it as other..

The companies customerservice is incompetent and do barely speak English.

The ES MAX scooter was horrible regarding the battery life and the capacity of the motor. It can barely elevate uphill..

Furthermore my friend bought a scooter and returned it back. He has still not received his money back from Aovopro and it’s been more than 4 weeks.

WARNING DO NOT BUY!

Terrible customer service
Argue with all their bad reviews
Poor quailty scooter and won’t fix even tho under warranty

I recently ordered my Son a scooter, but I ordered the wrong one. Once my Son 'politely' informed me about the mistake I had made, I reached out to Aovopro about getting a refund. They were great. Fast, efficient, no issues. They understood I had made a mistake and were very accommodating in giving me a refund so I could get the scooter my Son wanted. Great customer service, thank you.

DO NOT BUY, items are dangerous. Had a scooter for only 9 months and the wheel and handlebar have fallen off the scooter, look like they have been sheared off. This happened whilst it was in use causing severe facial and head wounds. Lots of parts needed replacing since buying it. Customer service is horrendous, no care for anyone. Offered to send a replacement part but I want a refund. Will NEVER use this company again. I can provide photos.

*This is copied from another review as exactly mirrors mine, there customer service is shocking, don't know who
To turn to for help, I'm trying a few things.

DO NOT BUY, items are dangerous. Had a scooter for only 9 months and the wheel and handlebar have fallen off the scooter, look like they have been sheared off. This happened whilst it was in use causing severe facial and head wounds. Lots of parts needed replacing since buying it. Customer service is horrendous, no care for anyone. Offered to send a replacement part but I want a refund. Will NEVER use this company again. I can provide photos.

Worst customer service ever exist on the planet they take ages to respond to your emails. I bought scooter last year and there was a problem with the scooter so they told me to return it back to us and we will repair it . And now its almost more than six months waiting for my scooter but no response . At the end i would say dont waste your money on these avopro scooters .

Perfect, my 2022 model goes up to 22-23mph. But the only downfall is the screws get rusty on the bottom of the board, meaning you cannot unscrew and open it..

My scooter snapped in half. I sent them multiple e-mails, but no one answered just a bot.

Scooter snapped in half more or less straight away. Told would be sent a replacement but emails further ignored. Do not buy or trust this company.

I bought my ESBS scooter that says it can do about 40km, and it is doing 12km, I have been trying to solve this problem since January, and I still haven't managed it, the support is horrible and they are not professional, they take a long time to respond, and it has been about 3 weeks since they answered me anymore, and they haven't solved my problem, DON'T WASTE YOUR MONEY WITH THIS COMPANY, IT IS CRAP, when it comes to selling they are fast but when there is a problem they don't solve it.