Aovopro Reviews 

1,369
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were unhappy with their experience overall. Many people reported significant quality issues with products, including scooters breaking down, frames snapping, and components failing shortly after purchase or light use. Customers frequently encountered terrible customer service, characterized by unresponsiveness and a lack of accountability, with the company often failing to honor warranties or provide replacements for faulty items. However, some customers also noted positive aspects regarding the products themselves. Many were satisfied with the battery life, durability, and overall performance of their e-bikes and scooters, finding them suitable for daily commuting and easy to assemble. A few reviewers also reported positive interactions with customer support, describing them as responsive and helpful.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with their... See more

Quality

Reviewers highlight negative aspects of quality, with many consistently expressing disappointment, stating... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that the company... See more

Customer service

Customers had negative experiences with customer service, with many describing it as frustrating, abysmal,... See more

Warranty

Consumers express significant dissatisfaction with the warranty process, reporting that the company often... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most shit and unprofessional sellers i would have seen, didn’t replaced my scooter which was under warranty and making excuses about no stock available but still selling it on the website, Person... See more

Rated 1 out of 5 stars

Terrible customer service response, chat never replied to numerous requests. SBS Scooter came with screen scratches in the basket and a broken headlight. Tried emai as well to no avail. Avoid this co... See more

Rated 1 out of 5 stars

I paid $400 for what was advertised as a ready-to-ride e-bike. Within 8 days the spindle axle stripped, making it unsafe and unusable. Instead of honoring a refund or replacement, the seller tried to... See more

Rated 1 out of 5 stars

Definitely wouldn't buy from this brand again. Got an e-bike from them. Had issues such as, motor making a funny rattling sound, the horn didn't work, the bike could not reach the speed as advertised.... See more


Company details


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2.6

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(1,369)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast shiping Great product.

Fast shiping, they ship next day. Product is very good quality also. I tried a little and it is very nice and comfortable, very fast and strong,

20 December 2024
Unprompted review
Rated 1 out of 5 stars

False advertising - Scooter not as described - Claimed section 75

I bought an ESMAX 500w scooter from Aovopro.com in September. They are falsely advertising the specs. The scooter that was delivered had a 36v battery and 350w motor controller, not 42v and 500w as advertised.

Complained to Aovopro.com asking for a full refund, they eventually offered a partial refund if I returned the scooter in the original packaging. Who keeps a huge box like that for months(!), it's a tactic to add friction to the refund process - I declined that offer. The Consumer rights act covers you for this, you are not obliged to have kept original packaging.

Anyway, eventually raised a Section 75 claim with my bank sending them all of the evidence and I've just received a full refund from Aovopro.com and I still have the scooter. As long as you bought your scooter within the last 6 months, you are entitled to raise a claim from your card provider (UK law).

I've also flagged with advertising standards as they are conning people with false advertising.

19 September 2024
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer beware. We had to return my son's scooter for what should have been a repair under warranty. After sending the scooter back Aovo Pro ghosted us and stopped responding. So we are now out the full price of the scooter. I wouldn't recommend purchasing anything through this shady, dishonest company.

27 March 2024
Unprompted review
Rated 1 out of 5 stars

Stay away

The scooter quit turning on after a little over 6 months of use. When I put in a claim they blamed the problem on the battery which is clearly not the problem. The battery is conveniently only warranteed for 6 months. I replied several times that the problem is not the battery and they ignore all of my emails.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Scooter works well

Scooter works well and is good but I received the wrong wall plug which I had to get another one for the scooter (I received a European plug instead of a uk plug)

15 December 2024
Unprompted review
Rated 5 out of 5 stars

E-scooter is smooth and great

The e-scooter is very smooth, the brakes are also great and allowing to connect with my phone so that I can monitor my scooter's condition is very helpful. Easy to carry

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Scooter, Feels Like Brand New!

I recently purchased the refurbished electric scooter, and I couldn’t be happier with my experience. Despite being refurbished, the scooter looks and functions like it's brand new. The build quality is excellent, and it rides smoothly. Good value for the money.

3 December 2024
Unprompted review
Rated 3 out of 5 stars

No serial number

The scooter works fine but did not have any serial number written on that. We couldn't register that scooter in our university because of that.
There was no number to track

12 December 2024
Unprompted review
Rated 1 out of 5 stars

The WORST customer service

The WORST customer service i have EVER seen. I purchased a scooter around 2 years ago now and the last 2 years have been back and forth. Originally i got sent a perfect scooter, it soon came with its issues that were sorted. The scooter had a 2 year warranty so eventually after a while i got sent a refurbished scooter as the previous snapped at the weld point on the frame, when i thought it was sorted the scooter arrived with a broken display, the foldable latch was snapped (hazard) and the tyres had 0 grip left which i had to change. That scooter was a heavily used one it was not refurbished, but we let it go as i was glad i had a new scooter as i used it for work. They stopped responding to emails until the warranty ended and then only said they can't do anything but aparently that part was sent to me? i was sent tracking numbers too which just goes to show how much these do just to fob you off.
TERRIBLE company NEVER use it

10 December 2024
Unprompted review
Rated 1 out of 5 stars

No care from aovopro bad scooter

Bad scooter bad customer service
I provided an order number here I even sent them photos of the broken scooter, I almost crashed because of their cheap badly made scooter. do not buy if you are trying to live.
The neck lock comes undone just by riding on a smooth road i flew off the scooter, not to mention the battery only lasted a few months. Breaks lasted even less and the mudgaurd disentegrated (IT WAS PLASTIC AND NOT METAL AS THEY ADVERTISED)
No reply from Aovopro. Do not buy run away in the opposite direction.

18 July 2024
Unprompted review
Rated 1 out of 5 stars

INCORRECT !!!

the elettric scooter it's ok, but i find INCORRECT (And ILLEGAL OLSO) that they promise 2% refound on my pourchase if I rating 5 Stars on the feedback!
You think is it correct??? that's the reason why they have a lot of 5 stars rating....
Real poor marketing.....

7 December 2024
Unprompted review

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