Apatchy London Reviews 

33
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Lovely crossbody bag given as a gift, looked beautiful on arrival and have enjoyed using it but sadly like others have had a problem with the zip failing just after the 12 month warranty expired so no... See more

Company replied

Rated 2 out of 5 stars

these are such beautiful bags, but the quality is really not gteat. i have a crossbody bag and in a year its wirn, tbe colour has washed out and it looks really tatty. When i wrote to them, they said... See more

Rated 5 out of 5 stars

Purchased ‘The Tassel’ in tan and it’s perfect; size of the bag is deceiving, it holds plenty. The colour is a true tan, and looks great against the gold accessories. Quick delivery, well wrappe... See more

Rated 2 out of 5 stars

Purchased a Paddy bag 6 months ago. It is a beautiful bag and I truly love it. I recently noticed that the stitching is coming undone in one area. I reached out to customer service, sent phot... See more

Company replied

Company details

  1. Handbags Shop

Written by the company

Great British designers and makers of bespoke gifts, leather bags and lifestyle accessories. Apatchy London is recognised as one of the leading independent accessory brands in the UK. Our design-led, premium brand produces high-quality leather bags, fine jewellery, and lifestyle accessories. Apatchy London is best known for its accessible pricing, contemporary design, luxury packaging, and exceptional customer service. Apatchy is everyday luxury. Our bags are timeless, impeccably handcrafted, full-grain leather pieces, designed in Great Britain and made in Italy. Apatchy London.com offers 24hr shipping throughout the UK, along with international shipping on a DDP basis (delivered duties paid).


Contact info

2.9

Average

TrustScore 3 out of 5

33 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(33)

8 reviews in the last 12 months

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Rated 3 out of 5 stars

Not the best bags if your standards are reasonably high

Ordered the Harriet bag in Stone as I wanted a roomy slouchy bag. Unfortunately, this bag just isn't great. I know this company has great reviews so I'll start by saying my standards are high - I own Balenciaga bags, Chloe bags, Marc Jacobs and Mulberry. However, I also own several Pom Pom London bags so I'm not a bag snob by any means! But this bag is just not worth the money. The little things matter and they're just not there. Firstly, this is a large bag and a pale shade to any discrepancies stand out like a sore thumb. It was full of small dints and creases, presumably from where it was stored prior to being shipped. Secondly, the raw edge style seams are just horrible. The bag looks unfinished and the leather does not 'pool' like I would expect a large slouchy leather bag to do, more creases in different areas. It almost has the appearance of being a paper bag, if I can describe the way it creases. This is not quality leather, I don't care whether it's made in Italy. For anyone who is used to seriously quality leather, this won't satisfy. It doesn't even smell of leather, it smells quite odd. The small zipped pocket on the back has a cheap nasty plastic zip as well, whereas the zip pockets on the side are metal zips. It's clear where they've cheaped out here. The zips inside are also the same nasty plastic and have the feel of those zips which will get stuck and fail at some point. The internal design is also strange with the two sections. Serves no purpose at all in a slouchy style bag. The short buckled strap has leather loops where the end of the buckle is fed into - these are just a strip of raw leather sewn into a loop. Not finished off. The only nice thing was the separate fabric Cappuccino Dot strap I ordered and I will keep this and use it with my Pom Pom London bags. The bag itself is being returned. I have no use for very small bags so I won't try any others. On the whole a very disappointing experience when compared to other similar companies I have ordered from.

11 December 2023
Unprompted review
Apatchy London logo

Reply from Apatchy London

We are so sad that you were disappointed with your purchase of our Stone Harriet Bag as it is one of our best selling styles with many extremely happy customers. So pleased that you like the Cappuccino Dots strap as it is one of our favourites 😊 We will be launching some new styles of slouchy bags in the new year and hope you will take a look.

Rated 5 out of 5 stars

Pretty in plum

I received the Bloxsome bag in plum for my special milestone birthday by my husband ~ obsolutely gorgeous so happy with it . I got the chain strap too for the evenings . It looks very classy .

30 November 2023
Unprompted review
Apatchy London logo

Reply from Apatchy London

Thank you for your lovely review and so pleased you are happy with your birthday present 😊

Rated 5 out of 5 stars

Lovely quality

I have four bags from Apatchy now. I love the quality and how they arrive so beautifully packaged

9 October 2023
Unprompted review
Rated 5 out of 5 stars

fantastic

Fantastic company and the bags are so well made. I am normally high end designer but these Apatchy crossbody bags really changed my mind. What is not to love about them.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I had a small problem with my bag which was swiftly sorted by the Apatchy team. Communication was brilliant. Thank you so much.

19 April 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company and bags!

Fantastic company. I have three of their bags and recently one of the zips came off.
I emailed to let them know and received a brand new bag.
It just makes such a difference when a company value their customers.
Will absolutely buy from them again - their bags are gorgeous.

16 March 2023
Unprompted review
Rated 2 out of 5 stars

This review is bittersweet.

This review is bittersweet.

Good news the bag is really beautiful, the quality is stunning.

The bad news, the advertising is simply wrong. The bag is very small, basically a phone bag and very rigid. The photos need to reflect the actual size.

On the whole extremely disappointing.

5 March 2023
Unprompted review
Apatchy London logo

Reply from Apatchy London

Thank you for your review.

All our bags feature a lifestyle image to showcase the bag on a model for size reference.

We also list the exact measurements of the bag for you to measure if required. These measurements can be found on the product page for each item.

Visit our Facebook and Instagram page as we run a series of videos showcasing what fits in each style of our bags.

Rated 5 out of 5 stars

Simply beautiful products

I looked everywhere for an olive green bag for an outfit for a day event... Came across Apatchy and bought the tassel bag with a wide fabric strap... also comes with a matching bag strap. Its gorgeous I had many comments over the colour and indeed a request from my Mother to buy her one for her birthday.. so I have... I have also bought several Christmas gifts and all of them look and feel beautiful. The quality is exceptional, and the gift wrapping is amazing.. A new go to shop for me..

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Good quality bag, perfect

I ordered an olive green tassel bag with animal print spare strap. It's a lovely bag, great value, and much stronger structure that keeps its shape than those I've bought elsewhere. I can't complain about the quality, I've used it lots, its as good as new, and had loads of compliments. I'd happily buy from them again.

16 August 2022
Unprompted review
Rated 5 out of 5 stars

Superb quality

Absolutely love my navy crossbody bag! this bag is superb quality and the service from this company is second to none. I would highly recommend 😊

16 March 2022
Unprompted review
Rated 1 out of 5 stars

So sad to be writing this but after…

So sad to be writing this but after just a couple of weeks enjoying my Apatchy bag the strap came off and the zip broke today as well!

I am just so shocked because I take great pride in my handbags and honestly expected better quality than this :-/

Perhaps I was simply unlucky with the quality of mine but given the price tag I won’t be buying a replacement especially because my bag is only a few weeks old got it for my 40th birthday in November 2021.

Sadly cannot recommend :-(

9 January 2022
Unprompted review
Apatchy London logo

Reply from Apatchy London

Hi there,

Thank you for your feedback and we are sorry to hear of your disappointment. Apologies for not responding to your review sooner however we use Yotpo as our official review platform - Trust Pilot set this up for us independently and therefore it is not monitored regularly.

We would always advise to contact us if you experience any issues with your purchase so we can try and assist you. I am not able to check the details from the information here but it is my hope that you contacted our customer services department and the issue was resolved to your satisfaction.

Rated 5 out of 5 stars

Customer service

I ordered 2 hand bags. Delighted with the size of the first order but not the strap. The second bag was too small but liked the strap.

Contacted Apatchy was sent a return label and the money was paid back into my account within the specified time.

I ordered another hand bag and used the discount code I had previously applied. It did not work. Emailed Apatchy and they applied a new code and refunded the discount.

Customer service is second to none.

16 September 2021
Unprompted review

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