I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I... See more
Company replied
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Review summary
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Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
let me start with negatives ...I am sure its not only my experience ...the online chat is confusing ...and frustrating ..especially if u considered aged ..or have any learning difficulty as an adult... See more
Company replied
Company details
- #4 of 7 best companies in Public Parking Space
- #24 of 31 best companies in Ecommerce solution provider
- #5 of 8 best companies in Parking Garage
- #16 of 19 best companies in Car park
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service really happy…
Very good customer service really happy with them. Very helpful 5 stars 🌟🌟🌟🌟🌟
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Quick resolution
After experiencing a technical issue, I contacted APCOA and Paul quickly resolved the problem and processed my refund without any hassle. The whole process was straightforward, and I really appreciated his prompt and professional help. Thank you, Paul!
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear you encountered a technical issue, but we're delighted that Paul was able to resolve it quickly and process your refund without any hassle. It's great to know his prompt, professional support made the process straightforward for you. We'll be sure to pass your kind words on to Paul, who will be pleased to receive your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Poor service
Recived a parking charge that I felt was incorrectly issued. After appealing using APCOA's online form, I received no correspondance from them. 4 weeks later I was issued a letter from a debt recovery company to say that my charge had been passed to them. I contacted APCOA directly and they gave me a helpline number to contact. No one answers this number. You can leave a voicemail but they don't get back to you. Finally spoke to someone via live chat. Although she confirmed that the charges had been cleared and they would inform the debt recovery company of this, the responses were slow and seemed disinterested and unapologetic to the grief this had caused. It seems this company with ignore you in the hopes that you pay.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to receive correspondence from a debt recovery company while you believed your appeal was still being considered.
We sincerely apologise for the lack of communication regarding your appeal and for the difficulty you experienced when trying to contact us. This is not the level of service we aim to provide. While we're pleased that our Live Chat team was able to confirm that the charge had been cancelled, we appreciate that this did not make up for the worry and inconvenience caused.
Your comments regarding our communication, response times, and the service you received have been noted and will be shared with the relevant teams for review. We value your feedback as it helps us identify areas where we need to improve our processes and customer experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
A very easy and quick way to…
A very easy and quick way to communicate. The customer service was helpful as well.
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Disgusting company-
Disgusting company-They need observation training for their wardens. I get that people do take the Michael and park wherever they want and be inconsiderate. I today took a very elderly person to the hospital for an appointment. No wheelchairs available so I had to walk him down to his appointment so he didn’t fall or get lost (dementia patient) I get back to my car with a ticket on it and barriers (BARRIERS WERENT THERE ORIGINALLY). Disgusting it is idk how they sleep at night!
8 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you via Trust Pilot.
This will allow me to pass this information onto the relevant department.
I will wait for your reply.
Kind Regards
APCOA UK
Good costumer serie!!
20 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful and professional
Matt was so helpful and professional whilst helping me to resolve some long standing parking charges. I was very happy with the service and communication and how it was brought to resolution
26 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind review. We're delighted to hear that Matt was able to help you resolve your long-standing parking charges and that you were happy with the service and communication you received throughout the process. It's great to know Matt's professionalism and support helped bring everything to a satisfactory resolution. We'll be sure to pass your lovely feedback on to him. Thank you for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good online price
Good online price, although on exit ticket said I owed a higher amount and didn’t recognise I had already paid. Had to contact help though exit machine which resolved issue but I’m sure this could be avoided.
7 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very good safe car park place
7 July 2026
Reply from APCOA UK
Thank you for your positive feedback.
We're pleased to hear that you found our car park to be a safe place to park. Providing a secure and well-maintained environment for our customers is a priority, and we appreciate you taking the time to share your experience.
www.apcoaconnect.com.contact
Kind Regards
APCOA UK
Great Service
Contacted parking enquires aberdeen email address, and was answered promptly by Paul Harwood, who helped me with my query. happy with the service in which he provided.
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback.
We are delighted to hear that you received a prompt response from Paul Harwood and that he was able to assist you with your enquiry in a helpful and professional manner. Providing efficient and high-quality customer service is very important to us, and it's wonderful to know that your experience met your expectations.
Your kind comments will be passed on to Paul
Kind Regards
APCOA UK
absolute horrible company with no…
absolute horrible company with no humanity.
greedy robbing scumbags who should be ashamed of providing hospital parking. staff and patients getting ripped off every day.. no common sense. charging massive fines even when there's no need to. pure greed is what they are. i would park anywhere else but dont have a choice as they run hospital car parks. shameful company.
30 June 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
If you would like to reach out to me via tpreviews@apcoa.com
I would like to understand the issue you have experienced and hopefully assist you.
I have also requested more details from you via Trust Pilot.
I will wait for your response.
Kindest Regards
APCOA UK
Great support resolving issue
Great and efficient support offered to me by Paul Harwood resolving an issue with payment I had at the airport. He’s done an investigation into the issue and resolved it in little time while maintaining good communication throughout. Thanks a lot!
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Paul Harwood was able to resolve your payment issue quickly and keep you informed throughout the process. Providing efficient service and clear communication is something we strive for, and it's great to know Paul delivered that experience. We'll be sure to pass on your kind words to him.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Good spot for festival parking
Good spot for belsonic parking, staff very friendly and helpful when we had some questions, the gate would not open as we were leaving but the help call was answered quick and solved the problem fast.
30 June 2026
Reply from APCOA UK
Thank you for your wonderful review! We're pleased to hear that our parking was a convenient choice for Belsonic and that our team was friendly and helpful when you needed assistance. We're also glad our support team was able to quickly resolve the issue with the exit gate and get you on your way without too much delay. We appreciate your feedback
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful to sort my issue out.
1 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback! We're delighted to hear that we were able to help resolve your issue. We really appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Took a while to get an Agent on chat
Took a while to get an Agent on chat, but onec connected all good
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your feedback. We appreciate your patience while waiting to connect with one of our agents, and we're pleased to hear that once you were connected, your experience was a positive one. We'll continue working to improve our response times while maintaining the quality of support we provide. Thank you for sharing your experience.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Hi this is graham wright I spoke to…
Hi this is graham wright I spoke to Rachel Senghore this afternoon regarding a Manchester Airport query and I found that she was unbelievabley helpful she explained everything I needed to know and more many thanks for all your help Rachel regards Mr Graham Wright
6 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your kind feedback, Mr Wright. We're delighted to hear that Rachel Senghore provided such helpful support and took the time to explain everything clearly regarding your Manchester Airport query. We'll be sure to pass on your wonderful comments to Rachel, who I'm sure will be pleased to know her assistance made such a positive difference. Thank you again
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Easy to Find and Ample Parking
Car park was easy to find, and we got parked right away. My only minor complaint is that we had to buzz to be let out and provide the reference number - I feel like it would have been easier to just have the ability to type the code in ourselves, or have the barrier raise via ANPR. Would definitely use this car park again though :)
26 June 2026
Reply from APCOA UK
Thank you for your great review! We're pleased to hear you found the car park easy to locate and were able to park without any hassle. We also appreciate your feedback about the exit process. Suggestions like yours help us identify ways we can improve the customer experience, and we'll be sure to share your comments with the relevant team for consideration. It's wonderful to know you'd happily use the car park again, and we look forward to welcoming you back in the future.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Very helpful reply
Very helpful and detailed reply from Paul Harwood to a query I had
5 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that Paul Harwood provided a helpful and detailed response to your query. We'll be sure to pass on your comments to Paul, who I'm sure will appreciate the recognition. Thank you for taking the time to share your experience
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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