FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone saf... See more
Company replied
Extremely easy! Obvious sign posting to car parking, also email ahead of time has clear directions. Dropped right outside reception, checked car in and straight onto bus to terminals. Both bus dr... See more
APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would nev... See more
Company details
Written by the company
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Contact info
Copthorne Rd, Copthorne, Crawley, RH103EQ, United Kingdom
- 0800 014 7102
- customerservices@aph.com
- www.aph.com
4.6
Excellent
11K reviews
Replied to 60% of negative reviews
Typically replies within 48 hours
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Dodgy and careless
APH asked for my review through email and 3 weeks later i haven't heard anything back so its only fair to post it publicly.
The reception staff were nice and friendly, and so was the guy that helped jump start my car. However, my car battery shouldn’t have been dead in the first place (it’s a fairly new battery that still works perfectly 3 months later). When I arrived to the car the boot carpet had been placed wrong so I could tell the car had already been jumped once, after starting the car by jumping it again then the hazards where on (probably why the car died the second time). Another really shit thing to note is that a small teddy I keep in the drivers door card (gift from my grandmother) was on the floor underneath the tyre of the car beside mine. Lastly I tracked my car a couple of times using an AirTag whilst I was away and it appeared to be on the road and not in within the parking facilities… adding to my suspicion that things weren’t done properly.
17 October 2025
Unprompted review
Reply from APH
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the concerns you’ve raised regarding your car battery, as well as the small teddy gift being found on the floor beside a neighbouring vehicle.
Regarding your point about the vehicle being moved, we would like to clarify that clause 12.1 of the terms and conditions you agreed to states:
“12.1 We will keep the vehicle in one of our car parks. You agree to us driving the vehicle within and between car parks on the public highways.”
If you’re happy to do so, please contact us directly at reviews@aph.com with your booking reference and the details you’ve mentioned so we can investigate this further.
Thank you again for bringing this to our attention.
Best Regards – The APH Team
Great experience as always
11 November 2025
Unprompted review
Reply from APH
Thank you for your 5 star review David.
We look forward to your next booking with us.
Best Regards - The APH Team
DO NOT RECOMMEND
I do not recommend if you care about your car. I left my car for a 8 days trip, when I came bavk my car had no battery. They probably left some light on, after a jumper I managed to go home and next day the battery was dead again. I had to buy a new one and after contacting them, the support given by Sarah Counter was awfully disgusting.
30 October 2025
Unprompted review
Vehicle damage
Booked with APH after they were recommended to me. Sadly, I cannot recommend them to anyone else.
The process was straightforward enough, and from a service point of view, I cannot fault the staff who were friendly and polite.
Unfortunately, 5 minutes down the road after collecting my vehicle, I noticed significant damage to the windscreen.
It appears that while on site, the windscreen had been chipped, resulting in a crack to the glass. I had checked over the car when dropping it off, so not hard to spot the damage.
Really disappointing!
9 November 2025
Unprompted review
Reply from APH
We’re very sorry to hear that you discovered damage to your windscreen after leaving the car park, and we completely understand how disappointing this must have been.
If you haven’t already been in touch with our Customer Services team, please email us at reviews@aph.com
with photos of the damage, and include your booking reference and as many details as possible, so we can look into this further for you.
Thank you for taking the time to share your feedback — it helps us investigate issues like this thoroughly and continue improving our service.
Still No Refund – APH Making Me Jump Through Hoops
I cancelled my booking on 29th October and I’m still waiting for my refund. Trying to contact APH is shocking, you get passed through multiple AI agents before finally reaching a human, only to be given another excuse. I was told that because my payment was over 180 days ago, I now have to submit bank details and wait another 10 days for my money.
It feels like APH are trying to hold onto my money for as long as possible. This is not fair practice and completely unacceptable. I’ve had no refund, just delays.
They’ve now lost my custom for all future car park bookings. I won’t deal with companies that make getting a refund this difficult.
29 October 2025
Unprompted review
Reply from APH
Hi Ian,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that your cancellation experience wasn’t as smooth as you’d hoped.
After looking into your case, I can confirm that your booking was made back in March, when we were still operating under our previous payment system. Unfortunately, that system limited our ability to process manual refunds for transactions made more than 180 days before the cancellation date.
I’m pleased to confirm that your refund was processed this afternoon and should reach your account within the next two working days.
Since upgrading to a new payment system in April, we’re no longer restricted by this 180-day limit, so manual refunds can now be completed without the BACS process. This means the issue you experienced won’t affect future cancellations.
We sincerely apologise for any inconvenience this caused and hope it won’t deter you from booking with APH again in the future.
Best regards - The APH Team
Excellent service
Parking was easy, buses were frequent and the driver helped us with our bags. On the return journey we accidentally left some duty free gifts on the bus. APH (Sarah - Gatwick branch) has gone to the trouble of sending these to us with a lovely note. She has gone above and beyond and it is very much appreciated. We would definitely use APH again!
3 November 2025
Unprompted review
Reply from APH
Thank you so much for taking the time to share your experience Helen! We’re delighted to hear that you found the parking and transfer service smooth and convenient.
We’ll be sure to pass your kind words on to Sarah at our Gatwick branch - she’ll be thrilled to know her efforts made such a positive difference. We look forward to welcoming you back to APH again soon!
Best Regards - The APH Team
Perfect company
I haven't got chance to used parking but I would like to thank you for amazing customer service and I would definitely recommend to use directly to book this carpark with this company!!! Don't book through other website. Becouse u never know what u will get and much better and easier is booking directly. Saying from expirence.
29 October 2025
Unprompted review
Reply from APH
Thank you so much for your kind words and recommendation! We’re delighted to hear that you had a great experience with us. We always encourage customers to book directly with us to ensure the best service, prices, and support, so it’s great to know that this made things easier for you.
We really appreciate you taking the time to share your feedback and look forward to welcoming you to APH Parking in the future.
Best Regards - The APH Team
I am absolutely shocked and…
I am absolutely shocked and disappointed with APH Parking. I arrived at 1 a.m. with my two children, exhausted after our trip, only to find my car had a flat tyre. I went to the staff and asked for help to change it, as I had a 3-hour drive home ahead of me. Not one person offered any assistance.
It was the middle of the night, freezing cold, and completely dark — and I was left with my 16-year-old son to change the tyre on our own. No one even came to check if we were okay or safe. As a mother, I felt completely abandoned and unsafe. This kind of treatment is unacceptable. When you pay to leave your car with a company, you expect at least a bit of care and human decency, not to be ignored when you clearly need help. I will never use APH again and wouldn’t recommend it to anyone, especially families travelling with children.
30 October 2025
Unprompted review
Reply from APH
Hi Iulia. We’re very sorry to hear about your experience and completely understand how distressing that situation must have been, especially after a long journey with your children. This is not the level of care or service we aim to provide, and we sincerely apologise that the car park staff did not offer the assistance or reassurance you needed on arrival.
Our APH staff are normally trained to support customers in unexpected circumstances such as this, so we’re deeply concerned to learn that help was not offered. We would like to investigate this further and ensure the appropriate action is taken. If you could kindly email reviews@aph.com with your booking reference and reconfirm the points raised above, we will look into this promptly.
Once again, we apologise for the experience you had and appreciate you taking the time to bring this to our attention.
Best Regards - The APH Team
damaged me car windmers smashed and a…
damaged me car windmers smashed and a scratch down the side been coming for over 10 years never had this problem before
22 October 2025
Unprompted review
Reply from APH
Hi Jessica. We’re very sorry to hear that you have noticed damage to your car - we completely understand how upsetting this must have been, especially as a long-standing customer.
If you have not already reported this to the car park staff before you exited the carpark, please email reviews@aph.com with your booking reference and any details or photos of the damage. We’ll investigate this with the car park management and keep you updated throughout the process.
Thank you for bringing this to our attention, and for your continued loyalty over the years.
Best Regards - The APH Team
DO NOT USE THIS SERVICE WITH MANCHESTER…
DO NOT USE THIS SERVICE WITH MANCHESTER AIRPORT.
The day VIP service, but it has been the complete opposite. AVOID DAY BY DAY PARKING, BUNCH OF CROOKS
Dan and Mel who apparently run it are cowboys! They clearly employee local ex cons and drug addicts, as most employees have cheap chains and Nike trainers on, tats all up their neck or half their teeth missing and an aura to them like they are waiting for their next hit. It’s a circus!
I left my car with them for 4 days and came back to a mark on the side. I ran the main office straight away, I was still in the car park, and was told they would check CCTV and they’d get back to me. The boss “Dan” was on holiday so it will be around a week. I waited a week and a half, called again, was fobbed off.
This went off for 6 weeks. Every few days trying to get hold of someone… couldn’t get anyway. All claim Dan wasn’t free and they could do anything!
Finally called APH and after another few weeks of trying to sort this out, a lovely girl called Grace was able to get hold of Dan. He replied to her via email and she forwarded this on to me. The silly mf tried to say my car had been keyed at home or at work… like wtf! Claimed in all his time working, he has never seen a mark like this. It’s a joke!
He said to reimburse me the cost of my stay, and then, which is madness, says they would refuse other booking from me. Like I would ever.
Please do not support these local gangsters and conmen
Dan if you see this, call me you f er! You know who it is… I want a word with you
24 August 2025
Unprompted review
Reply from APH
We’re very sorry to read your review and to hear that your experience with Day by Day Parking did not meet expectations. We appreciate you taking the time to share your feedback.
Firstly, we’d like to address your comments regarding the appearance of the Day by Day Parking staff. At APH, we believe that it is never fair to judge anyone based on how they look, what they wear, or their personal style. Our own team members and third party staff are selected for their professionalism, reliability, and commitment to customer service - not their appearance. We value diversity and inclusion.
Regarding the issue with your vehicle, we can confirm that APH has done everything within our power to assist. Our Customer Relations team liaised directly with the partner operator 'Day by Day Parking' on your behalf, arranged communication between all parties, and ensured you received a response and reimbursement for your parking stay as a goodwill gesture. While we understand your disappointment about the outcome, the investigation concluded that there was no evidence to suggest the damage occurred while the vehicle was in the car park.
We’re sorry that this experience has left you feeling dissatisfied, and we appreciate your acknowledgment of the assistance provided by Grace, who worked to resolve this matter for you.
Best Regards - The APH Team
My experience with Car Park 5 was quite traumatic.
My experience with Car Park 5 was quite traumatic. Arriving a the car park was very easy and finding somewhere to park was not difficult. The problem was very stressful when leaving after a long haul flight. I arrived at the exit barrier expecting the bar to lift automatically however the screen was showing that I owed £581 for 10 days parking. I immediately pressed for assistance and I was asked for the booking reference number which I gave. The person through the intercom immediately said that this number was not recognised and was adamant that this was not the right reference number, however this was the only one I had. After about 5 minutes I was still not through the barrier and the traffic began to build up behind me. At one point drivers were getting out their cars to see what was going on. Eventually after a further 5 minutes the person behind the intercom instructed me to move back then forwards. The bar opened and no explanation was given into the reasons why I was delayed. I was very disappointed and Carpark 5 should be made fully aware of the bookings made through APH
21 October 2025
Unprompted review
Reply from APH
Thank you for taking the time to share your feedback Paul. We're very sorry to hear about the stressful experience you had when leaving Car Park 5 - that’s certainly not the smooth service we want our customers to have, especially after a long-haul flight.
While the car park is operated independently, bookings made through APH should always be recognised quickly and correctly. We apologise that this wasn’t the case for you. We’re raising this issue directly with Car Park 5 to ensure they review the process for validating APH bookings and provide clearer guidance to their on-site staff.
If you wouldn't mind dropping us a quick email to reviews@aph.com with your booking reference and repeat the information you have provided about, we’ll investigate further with NCP and make sure appropriate follow-up action is taken to prevent this from happening again.
Thank you again for bringing this to our attention. Your feedback helps us improve the experience for all our customers.
Best Regards - The APH Team
Not the best.
Returned from flight was asked to text to carport but text would not send.When back at their reception I told them the text message would not send was told nothing to worry about.They gave me back my car keys but did not tell me where the car was parked.After much searching I found my car with help from park attendant.Booked this site because it was cheaper tnan the site I use often.Will not use again so back to parking on site airport carpark.
25 October 2025
Unprompted review
Reply from APH
We are really sorry to hear about your experience on your return. Your feedback about the text system and lack of guidance when collecting your car is very helpful, and we’ll be reviewing this with the team on-site to ensure clearer communication and better assistance for future customers.
I completely understand how frustrating this must have been, especially after a flight. If you’d be happy to share your booking reference and further details of your experience via reviews@aph.com, we can look into the matter in more detail with the car park and follow up directly.
Thank you for taking the time to let us know — your comments help us improve our service.
Best Regards - The APH Team
So easy to book,park up,get on the bus…
So easy to book,park up,get on the bus and get to the airport and then back in reverse. Tony Moss our driver from Manchester airport terminal back to our car was extremely polite professional and helpful. A credit to his team.
16 October 2025
Unprompted review
Reply from APH
Thanks so much for sharing your experience Julie! We’re thrilled to hear the whole journey was smooth and stress-free. A special shout-out to Tony Moss at Manchester Airport; we’ll make sure your kind words words are passed on.
We really appreciate you choosing us and hope to welcome you back before your next trip.
Best Regards - The APH Team
5* service Manchester APH Tony Moss
Fantastic service from APH's Tony Moss at Manchester Airport yesterday afternoon. Very busy T2 and lots of returning holidaymakers wanting to get back to their cars. Not only did Tony get everyone safely on board the bus he also loaded everyone's luggage, organised us all calmly and efficiently with good humour and even had to wrestle with a passenger's huge golfing suitcase. Back at APH he helped to unload the luggage then even jumped onto the front desk to retrieve our car keys. 5* service
18 October 2025
Unprompted review
Reply from APH
Thank you so much for your 5 star review Amanda! We’re thrilled to hear Tony looked after you so well at our Manchester Airport (T2) operation -especially during a busy afternoon.
We’ve shared your feedback with Tony and the team. Thanks again for choosing APH, and we look forward to welcoming you back next time you fly.
Best Regards - The APH Team
Easy at Luton
Easy at Luton, very quick, drop off and collection. Bus only took 10 mins.
1 September 2025
Unprompted review
Reply from APH
Hi Adam.
Great to hear drop-off and collection were quick and the shuttle was just a 10-minute ride. That’s exactly the smooth experience we aim for.
We’d love to welcome you back next time you fly from Luton, and thank you for your 5 star review.
Best Regards - The APH Team
Thank you so much to our driver Steve…
Thank you so much to our driver Steve who collected us from Manchester airport today. He was so lovely and helpful. Carried all our luggage for us and put in the bus and took out for us too. Thank you again
29 September 2025
Unprompted review
Reply from APH
Hi Sameera. Thank you so much for taking the time to share your feedback. We’re delighted to hear that Steve made your journey back from Manchester Airport such a positive one. We’ll be sure to pass on your kind words to him, he’ll be very happy to know his helpfulness made such a difference to your experience.
We really appreciate you choosing APH and hope to welcome you back again soon.
Best Regards - The APH Team
Stansted
Arrived at Stansted when there were significant delays following a fire. Found the staff at APH very helpful in mitigating the problems with our drop off. Very prompt pick up on our return.
24 September 2025
Unprompted review
Reply from APH
Hi Robert. Thanks so much for your review. We’re really glad our team could help smooth things out during the disruption at Stansted, and it’s great to hear your return pick-up was prompt. We appreciate you choosing APH and hope to see you again soon.
Best Regards - The APH Team
They changed my parking the day before flight.
Booked parking for a Sunday morning. Got an email on the Friday afternoon at 4pm that they decided to change my parking to another place. Emailed back and messaged on WhatsApp but never got a reply.
Edit - My vehicle is 2.1t and therefore under the 2.5t limit for the car park. There was no valid reason to change the booking.
14 September 2025
Unprompted review
Reply from APH
Hi Chris,
Thank you for your feedback. After checking our records, it appears you’re referring to the email we sent regarding Manchester Airport moving your booking from the Multi-Storey to the Short Stay car park. This change according to Manchester Airport at the time was due to your vehicle exceeding the 2.5-tonne limit set for the Multi-Storey.
Unfortunately, this decision was made by Manchester Airport and was outside of APH’s control. While we understand your vehicle may have been under the stated limit, and when questioned with the airport, they also need to consider additional factors such as the combined weight of passengers, luggage, and fuel. To ensure the structural integrity of the car park, they had to reallocate a number of bookings.
We’re sorry your messages went unanswered. It looks like they were sent outside our office opening hours over the weekend, and as your booking began on the Sunday, we were unable to respond in time.
Please be assured that situations like this are very rare, and we regret that it affected your booking on this occasion. We sincerely hope it didn’t cause too much disruption to your plans.
Best regards - The APH Team
Online assistance faultless
I would like to thank Grace for her assistance with an amended booking, I’m not the best with online matters and she helped me step by step. Thank you
18 September 2025
Unprompted review
Reply from APH
Hi Karen. Thank you so much for your kind words! We’re delighted to hear Grace could guide you step by step with your amended booking. Not everyone loves online admin, so it’s great to know her support made things easier.
Best Regards - The APH Team
Location not easy to find …
I had an early flight from Birmingham airport. I arrived in plenty of time leaving over 30 mins purely to park before getting the coach to the terminal and still could not find the car park as the barriers by the NEC (where the postcode and directions took me) were lowered.
I ended up having to park in the airport carpark which cost me another £400…
7 August 2025
Unprompted review
Reply from APH
Hi Claire,
We’re really sorry to hear that you had difficulty finding the car park and had to park elsewhere at a higher cost. We’d like to investigate this further to make sure the directions and details we provide are clear and fully up to date.
If you could share your booking reference and a few details about your experience with us at reviews@aph.com
, we’ll be happy to look into this for you.
Best regards,
The APH Team
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