APH Reviews 10,673

Number to call after landing constantly engaged so had to wait 15 mins after waking to carpark to have car returned.

Warm welcome, efficient and a lovely vibe in the office for Gatwick. Easy to get in and out! Thanks Gatwick Team

Aph,has been my preferred parking when travelling from Gatwick or Luton never let me down yet .Customer service excellent.

We have used APH many times and cannot fault their service. This week we were due to fly to Italy from Gatwick. Arrived at APH and my wife had a muscular spasm that meant she could not get out the car. I advised reception, and they kindly gave me a tel number to call to see if they would refund me. Spoke to them, and they agreed to refund me within 5 days. Two days later, they refunded the full amount to my bank. Thank you APH. I will of course always use your excellent service.

Booked the Meet and Greet service at Stansted Airport. We had no issues dropping off the vehicle on arrival at Stansted.
On our return, the vehicle was also returned to us promptly.
However, after leaving the airport and driving home, a knocking sound was heard from the front of the vehicle. After visiting a garage we found that a suspension coil had been snapped. I contacted APH to complain, but was fobbed off with a generic email stating they do not operate the meet and greet service, it is subcontracted to 'I Love Meet & Greet', and I would need to contact them to resolve the issue.

Website, Confirmation emails, etc were all APH branded.
APH were quick enough to take my money for the service, but did not want to assist with the complaint.

(If you check 'I Love Meet & Greet' on Trustpilot you will see that they have a lot of 1 star reviews!)

My daughter had major car problems however managed to make it to the car park APH Gatwick. The staff at the reception desk were absolutely excellent. They helped her every step of the way worked with the AA and made sure the car would be placed with the AA and returned to Southampton For repair. Their main priority was to get onto her flight for the holiday and completely remove the stress she and her friends were going through. The service today. 20th of June mid afternoon was so professional and courteous something which is not easily found today they not only helped her. They arrange for a transfer of the fee she paid to be applied to a future booking which in itself is amazing as the problem was absolutely not of their making thank you APH. I can’t recommend you highly enough and the professionalism and ability of your staff on duty today.

Always good value

We have just used APH again for our trip from Gatwick. 3am. No problem . Really efficient and cheaper than airport parking. On arrival back APH coach turned up quickly . All the drivers are so helpful. But special mention of our return driver this time. Addie (sorry if I have spelt your name wrongly ) is a real gent - big smile and lots of help. See you again APH. Charles

APH staff are so welcoming & appear very well organised. Everything is done speedily & efficiently before departure & back on arrival. Have used APH many times, have often recommended them & would never use any other company. Always great to get discounted parking too, makes it really good value.

Very poor experience within the Manchester branch. Left my car for 4 days for me to return and unable to gain access.

Turns out they knew of an issue and didn’t inform me until I returned back to my car and had to go back and ask. Oh and they left my car in reverse.

The manager was very rude and basically said deal with it yourself.

RAC came out and it was confirmed they mishandled the charging of my car resulting in it killing my 12v battery.

They failed to communicate anything to me and the service provided was shocking. I raised complaint and they failed to address all my complaint points. I will be escalating my complaint and contacting the CEO of the business due to the lack of care and attention they provided with myself and the mishandling of my car. I was suppose to be home that night at 7pm didn’t get home until midnight! Don’t bother! Park elsewhere! They are rude and don’t give a SH*T!

We have used APH for parking our car at Manchester for many years. They are efficient and reliable. We've never had any issues and don't worry about our car whilst we are away.

One of the best off airports i have ever used

APH take all the stress away for your travel to and from the airport. Very friendly staff in the office and really helpful drivers on the buses. Have used APH for many years and will continue to use in the future.

No fuss parking at a safe secure sight not far from the airport.
The coach transfer was waiting to take us to the airport terminal, and when we arrived back home, was there to collect us within a few minutes of us getting through passport control and collecting our luggage.

Really efficient service. Easy to book online. Great directions to carpark. Friendly and efficient drop off of car. Immediate bus to airport. Friendly and helpful driver who was very cheery even at 4 am. An excellent experience. We have used APH for many years and will continue to do so.

Seamless experience from start to finish

Efficient service and pleasant staff. The lady driver was very helpful. We always use the Highwayman for parking when flying from Cardiff and appreciate APH discount.