aphroditerentals.com Reviews 348

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Having rented family holiday villas for many years I can honestly say that Aphrodite Rentals are second to none!! They really are top notch!! From guiding us to a villa which met our requirements, re... See more

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Rated 5 out of 5 stars

Aphrodite rentals are a superb outfit. Welcoming, responsive, organised and accommodating. Any issues we had were dealt with immediately. The way they maintain and steward the properties is second to... See more

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Rated 5 out of 5 stars

We have booked through Aphrodite Rentals 3 times now & we can’t wait to book again. They’re very accommodating & helpful with any enquiries prior to your stay. Their properties are immaculate & spacio... See more

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Rated 5 out of 5 stars

Always booked via Aphrodite rentals super team ! We normally stay in 6 berth villas however just the 2 of us this visit so we chose a smaller Villa HG33 close to all amenities. Basically semi-d... See more

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Company details

  1. Vacation rental
  2. Holiday accommodation service
  3. Holiday Home
  4. Self-Catering Accommodation
  5. Holiday home letting agency

Written by the company

The independent holiday rental option based exclusively on Aphrodite Hills Resort, Cyprus, since 2003. Our passion lies in providing the very highest quality accommodation and exceptional service to our guests. Find our full list of beautiful holiday villas and apartments on our website: www.aphroditerentals.com


Contact info

5.0

Excellent

TrustScore 5 out of 5

348 reviews

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Rated 5 out of 5 stars

Excellent service

We have just returned from a lovely two week holiday In Aphrodite hills. Aphrodite rentals have an excellent service from meeting us upon arrival at the resort entrance and showing us around the villa to always being at the end of the phone with a very quick response to any questions.

5 August 2023
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Reply from aphroditerentals.com

Hi Lauren! Thank you for your kind review, we really appreciate you taking the time to leave one. We're pleased that you were happy with our service and happier that you had a lovely holiday! We hope to welcome you back to sunny Aphrodite Hills again soon!

Rated 5 out of 5 stars

Didn’t want to leave

Beautiful, light, bright apartment with gorgeous views to the sea and a wonderful breeze at all times. Everything was immaculate. Kitchen had all I needed. Thank you to Katie, Tracey and team for the wonderful welcome basket which I enjoyed thoroughly. Didn’t want to leave! Will certainly be back! Thanks for everything xx

17 August 2023
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Reply from aphroditerentals.com

Hi Ami, thank you so much for leaving a review of your stay with us. We are pleased that you enjoyed Apartment CC12 - we love the sea views there too! It was our pleasure to meet you, and to have you stay; thank you for being a wonderful guest. We hope to welcome you back again soon x

Rated 5 out of 5 stars

Perfect villas and location

It's the 4th time I have stayed with Aphrodite Rentals and I intend to return in the future. Mark and team always go the extra mile to ensure our stay is effortless, which is a great help when you have young children. The meet and greet service is a great help when you arrive. The villas are always immaculate and the team are always a phone call or text away if you need any help. The resort has plenty to do within walking distance and is perfectly situated for the airport and days out around Cyprus.

29 July 2023
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Reply from aphroditerentals.com

Hi Grant, thank you for booking with us again this year, it's always our pleasure to welcome you back to sunny Aphrodite Hills! Thank you for taking the time to write a review of your stay, it means a lot to us and we love to hear that you enjoy the service that we take a lot of pride in providing to our guests. We look forward to your next visit and in the meantime send our best wishes from all of the team here at Aphroditerentals.

Rated 2 out of 5 stars

The villa was beautiful and the…

The villa was beautiful and the location was great too.
What let the villa down was the lack of cleanliness.
The toilet rims, floors and cups were dirty and thick dust under the beds.
There was also a sewage smell coming from one of the bathrooms on the main level which made it unusable.
The outside soft furnishings were stained and worn.
The pool was cleaned twice while we were there. It would have benefited from a more thorough clean though especially around the water line. The previous guests inflatables were still in the pool when we checked in.
There were lots of cockroaches inside the villa and also had numerous ants in the basement bed.
Also building work was on and off through our stay and we were woken up by gardeners early morning.
We also didn’t get any meet and greet etc instructions until after we had landed in Cyprus.
We would stay at the resort again as it is beautiful but wouldn’t rent a villa from this company again.

3 August 2023
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Reply from aphroditerentals.com

Thank you very much for taking the time to write a review of your stay; our guest feedback is very valuable to us. We do, however, feel like the review rating given does not fairly reflect the service standards that we pride ourselves on, and that the rating was given without opportunity to have remedied any dissatisfaction experienced whilst you were here, which is what our onsite Guest Relations team are here for, and excel at. We are on-site to make sure that our guests’ stays are as stress-free and as enjoyable as possible.

With that in mind we would like to take the opportunity to answer some of the points that have been outlined.

With regards to the cleaning standards, our housekeeping team have regular feedback about very high standards, so we are disappointed to hear that your experience was not to what should be expected, or to these very high standards, and apologise for any inconvenience or disappointment that this caused. Our Guest Relations Manager offered to send the housekeeping team back to the villa but this was declined; nevertheless we share your disappointment that this was not perfect. As a hot country, Cyprus does get cockroaches and ants, had these been reported to us then we would have acted immediately; we are very well versed in responding to these.

The pool cleaners attend twice per week which is optimum practice to keep the pool cleanliness and chemical levels at the perfect condition in summer months; during peak season with a lot of use the rims can retain a little staining from guest use of sunscreen (despite clear instructions that showering is important before entering a pool), however these are not dirty or harmful, but simply not as aesthetically pleasing. These are always remedied every season (otherwise the pools would be extremely dirty all the time). We do like to leave inflatables for guest use (we even have requests for such) as they are a considered a fun pass-along, however we would have been happy to remove these for you if you had requested.

Having checked through our correspondence we can see record that the meet & greet instructions were sent (as part of our pre-arrival welcome information letter, with information about our service, Resort facilities, and the surrounding area) four days prior to your arrival, and direct instructions were also sent on the day too. Normally we always send these direct instructions further in advance, but unfortunately we made an error in picking up receipt of your arrival information, this is very rare but unfortunately sometimes human errors can occur. We acted quickly on the day to make sure that we sent the direct instructions, including the call we had with you in the morning, and a Whatsapp so that you would also have them when you landed, but safe in the knowledge that they had already been sent four days prior and that we would likely have been contacted if you hadn’t picked these up.

We have not had reports of building work noise by guests prior to or following your departure in the same villa, but are very sorry to hear that you experienced some disturbance during your stay. We are always very diligent at monitoring any possible works in nearby properties, even moving or upgrading guests in advance if there are any that are deemed possible disturbance. Our Guest Relations team attended twice during your stay, both times no works were taking place, and there was nobody in your party at the property to speak to; our Guest Relations Manager then tried to follow up and arrange to return to investigate further but this was not responded to. We do feel we made our best efforts to support the report of noise.

As a holiday rental company that takes pride in providing the highest of customer service standards we are disappointed that we were not able to meet your holiday expectations, and like any negative feedback should be taken we shall make sure to use this as constructive feedback for the team and ensure that it is addressed as a team.

Rated 5 out of 5 stars

Beautiful location, fantastic apartment

Beautiful location, fantastic apartment, brilliantly kept apartment really made our holiday. The communication and customer service was fantastic, the use of the departure lounge as we had a late flight was a great touch and allowed us to use the pool and showers. I would highly recommend the location and company. We have rebooked for next year already.

16 August 2023
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Reply from aphroditerentals.com

Hi James! Thank you very much for taking the time to leave a review of your stay, we really appreciate it and are really happy that you had a great holiday and enjoyed the apartment. It was our pleasure to welcome you to Aphrodite Hills, to host you at the Departure Lounge and we look forward to seeing you all again next year! Best wishes from all of the team at Aphroditerentals

Rated 5 out of 5 stars

Highly recommended

Our 7th time at AH with Aphrodite Rentals. Always really well looked after from initial enquiry, booking holiday, arrival and departure . There was am issue with the air conditioning in one of the rooms which the team sorted for us on the same day. We booked into the departure lounge for our last day as had an evening flight. This made an easy day for us and had use of the swimming pool, sun beds, pool towels and shower facilities afterwards. It's the best way to book a holiday using AR as so well looked After always. Highly recommended. Thank you for another great holiday.
Villa Eleyjo is beautifully set out , gorgeous furnishings inside and out, outside kitchen and plentiful supply of kitchen equipment. Villa Highly recommended

22 July 2023
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Reply from aphroditerentals.com

Hi Tracy - thank you so much for taking the time to write a review of your stay. It really is our pleasure to welcome you back every time! We're really pleased that you enjoyed Villa Eleyjo (JZ02) this year, it's really well equipped and furnished and a cool outside space to enjoy too! Thank you for always being wonderful guests, we look forward to seeing you again soon! Best wishes from all of the team here x

Rated 5 out of 5 stars

beautiful view from the terrace

beautiful view from the terrace, a beautiful pool with a mountain view was very close, fully equipped kitchen, refrigerator with ice maker, comfortable beds, everything was very clean. Only we missed shower gel that we supposed to be there :-)

2 July 2023
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Reply from aphroditerentals.com

Hi Radana, thank you very much for taking the time to leave a review of your holiday, we are pleased that you enjoyed the apartment, and the views! We hope to welcome you back again soon :)

Rated 5 out of 5 stars

I've been using aprhoditerentals.com…

I've been using aprhoditerentals.com for years now. I always find them friendly and efficient. The properties are well maintained. It's all very easy.

3 April 2023
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Reply from aphroditerentals.com

Thank you very much for your kind review, and for booking with us over the years.

Rated 5 out of 5 stars

We have just returned from a wedding at…

We have just returned from a wedding at Aphrodite hills and this has been absolutely magical, the staff from every department cannot do enough for you and they always have a smile. The wedding was over and above expectations it was unreal !! Absolute perfection!! Would I return 💯 yes. Thank you to Every member of staff for making our holiday special . We can never thank you enough.

7 April 2023
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Reply from aphroditerentals.com

Thank you for your lovely review - we're pleased you had a wonderful time and hope to welcome you back again soon!!! :)

Rated 5 out of 5 stars

Another excellent stay through Aphrodite Rentals

Another excellent stay through Aphrodite Rentals. Really first class service as always (our 3rd time using them) and nothing is too much trouble. Highly recommended.

12 October 2022
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Reply from aphroditerentals.com

Thank you so much for taking the time to write a review of your stay with us, we really appreciate it :) We hope to welcome you back again soon! Best wishes from sunny Cyprus!

Rated 5 out of 5 stars

As usual a fantastic stay at Aphrodite…

As usual a fantastic stay at Aphrodite hills.
We can not thank Mark and the Aphrodite Rental’s team enough for making our two week stay as amazing as ever!
Also for helping us with a couple of problems we had while we stayed there ( including a lost passport) Katy and the team went beyond our expectations of them helping us at such a worrying time. Thank goodness it was found!
A big thank you again and we will definitely see you next year.

18 September 2022
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Reply from aphroditerentals.com

Hi Liz - it is always our pleasure to welcome you, and to help when required, and we were so happy to help you locate your passport recently - woopee! Thank you for your lovely kind words and for taking the time to write a review, we really appreciate it. We look forward to your next visit :)

Rated 5 out of 5 stars

First time at Aphrodite Hills

This was our fist time booking with Aphrodite Rentals and staying at Aphrodite Hills, it definitely won’t be our last. The villa was gorgeous, fully equipped and spotlessly clean. Aphrodite Hills itself, is so relaxed and safe. A big thank you to Katie from Aphrodite Rentals as she was so knowledgeable and always at the other end of the phone to answer questions about the local area. Will definitely be back!

26 August 2022
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Reply from aphroditerentals.com

Hi Lisa - thank you very much from all of the team for your review! We really appreciate you taking the time to share your experience, and we are more pleased that you had a wonderful holiday! We hope to welcome you back soon! Regards from Katie! :)

Rated 5 out of 5 stars

Very good guest relations

Rented two villas from Aphrodite rentals for a family and friends get together. Throughout the booking process the team were very helpful and informative. Throughout our stay readily accessible and contactable. Both villas as marketed, great facilities and equipment and we had a fantastic time. Thank you team

3 September 2022
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Reply from aphroditerentals.com

Thank you very much for taking the time to leave us a review Jo, we really appreciate it! It was our pleasure to welcome your group to stay at Aphrodite Hills again this summer and we hope you all had a fantastic holiday! We look forward to seeing you again soon :) Best wishes from all of the team at Aphroditerentals.com

Rated 5 out of 5 stars

Amazing villa made even better by the guest relations team

Katie from Aphrodite Rentals met us at the entrance to the resort and then showed us around our lovely villa in Hestiades Green. She is extremely knowledgable and even left inflatables in the pool for our kids to enjoy. Katie even managed to get us a table at the El Sabor Mexican restaurant at the Atlantica hotel on the Friday night as our kids love Mexican food.

The villa was amazing, was very clean and had all the amenities we could ask for. We even had a welcome bag that contained washing up liquid, sponges etc. The resort had some great restaurants, a coffee shop and ice cream parlour.

Needless to say we didn’t want to leave. 2 happy children and 2 happy adults. Cannot recommend enough. A great holiday destination made even better by the Aphrodite guest relations team.

29 August 2022
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Reply from aphroditerentals.com

Wow! What a lovely review Fran, thank you for taking the time to leave this review of your recent stay with us! We shall make to pass on your feedback to Katie, who we agree is fantastic!

Thank you for being wonderful guests, we hope to see you back again soon!

Rated 5 out of 5 stars

Great experience, friendly team, lovely holiday

Recently arrived back from a stay in Cyprus courtesy of Aphrodite Rentals. Overall very happy & impressed with the experience. All the details supplied for our arrival and a friendly welcome upon arriving after 11pm. Even when we had a few question or issues, the team responded super-quickly and resolved them fast. The villa was serviced regularly, including the pool to keep it lovely & clean.
Really looking forward to going back & staying at one of their villas.

18 August 2022
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Reply from aphroditerentals.com

Hi Guy! Thank you so much for taking the time to leave a review of your recent stay with us, it was our pleasure to be on hand during your stay and we're really pleased that you enjoyed your holiday! We hope to welcome you back again soon! Best wishes from all of the team at Aphroditerentals.com :)

Rated 5 out of 5 stars

Amazing stay

Aphrodite rentals have been repeatedly helpful. And provide great properties always clean and well maintained. Ate staff are helpful form booking to arrival and throughout the stay. 100% recommend

18 August 2022
Unprompted review
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Reply from aphroditerentals.com

Thank you very much for your kind review! We hope to welcome you back to stay with us again soon!

Rated 5 out of 5 stars

Excellent Company for Holidays in Cyprus

This is the 2nd time we have used Aphrodite Rentals for a holiday at Aphrodite Hills resort. The company offers fantastic service. The apartments and villas are beautiful and the site is fantastice
Any slight problem with the apartment was sorted immediately and we will definitely use them again.
I highly recommend this company, the resort and Cyprus as a fantastic holiday destination

18 August 2022
Unprompted review
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Reply from aphroditerentals.com

Hi Ruth! Thank you so much for your lovely review, it is our pleasure to welcome you back to the resort again and we're delighted to read your comments on our service. We hope you are having a WONDERFUL holiday and enjoying the Cypriot sunshine! Thank you from all of the Aphroditerentals team :)

Rated 5 out of 5 stars

Highly recommend Aphrodite Rentals

This is the first time we have booked with Aphrodite Rentals and the whole experience from initial contact to travelling back home was excellent! We stayed in Villa Theo which is highly recommended. We had a late flight and were invited to use the ‘Departure Lounge’ which is so good it is actually a relaxing extension to your holiday. A real unique offer and added bonus.

Thank you to Team Aphrodite Rentals, great job!

17 August 2022
Unprompted review
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Reply from aphroditerentals.com

Hi Jackie! We're really pleased to hear that you enjoyed our Departure Lounge on your last day, we do like to make sure that our guests get the best holiday experience possible, right up to the moment that you leave for your flight home! Thank you for taking the time to write a review of your stay, and for being wonderful guests to host.
We hope to see you back at Aphrodite Hills again soon! :)

Rated 5 out of 5 stars

Aphrodite Rentals - Great Company

Great company to deal with.

We booked with Aphrodite Rentals and will do so again, without hesitation.

From booking, to arrival, to queries whilst we were there - all was easy, friendly and efficient.

The apartment was lovely and just as the website described.

Shout-out to Chris who was our contact whilst at Aphrodite Hills. He was really friendly and quick to respond.

10 August 2022
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Reply from aphroditerentals.com

Hi Stephanie - what a lovely review! Thank you very much for taking the time to write one of your stay, it really means a lot to us, and we're very happy to hear you had a great experience. We hope you had a wonderful holiday, and we hope to welcome you back again soon! Best wishes from all of the team here in sunny Cyprus :)

Rated 5 out of 5 stars

Best holiday ever!

This was our third time booking with Aphrodite Rentals and we were just as impressed this time as the first with so many elements of the holiday including the quality of the apartment, the responsiveness of staff, price point vs competition, the site facilities (the golf and the pools are fantastic) and much more. A big thanks once again to the Aphrodite Rentals team for making our stay so great! 😎

9 August 2022
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Reply from aphroditerentals.com

Hi Will! Thank you very much for taking the time to write a review of your recent stay - we're really pleased that you enjoyed the apartment, and your holiday. It is our pleasure to welcome you back as a return guest, and we hope to see you again soon! Best wishes from all of the team at Aphroditerentals.com :)

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