AP Morgan Reviews 

4,099
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 624 reviews, reviewers overwhelmingly had a great experience with this company. People report consistently excellent service, highlighting staff that are friendly, knowledgeable, and highly supportive throughout the entire property journey. Consumers feel the service is efficient and welcoming, with staff members being attentive and taking ample time to discuss needs without any kind of pressure. However, some customers also noted isolated negative experiences with specific branches or staff interactions. For instance, a few people felt let down by the attitude observed at the Stourbridge office, and some expressed dissatisfaction regarding uncommunicative or unresponsive agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally polite,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff during viewings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff members who... See more

User experience

Users describe positive interactions with user experience, highlighting how straightforward, seamless, and... See more

Location

Customers had positive experiences with location during property viewings. Reviewers noted that staff knew... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

Both Estate agent & House owner were really knowledgeable, I would need to pop a modular building within the property so would like to come back to see where the best place for this would be.. also we... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of viewing a property with Shana from AP Morgan, she was fantastic from start to finish. She was warm, welcoming and made us feel completely at ease throughout the viewing. She too... See more

Company replied

Rated 5 out of 5 stars

Really supportive and informative viewing of a property. I didn’t feel pressured at all during the viewing and the Jacqui helped with all my queries. Jacqui remained positive and helped me compare wit... See more

Company replied


Company details

  1. Estate Agent
  2. Apartment Letting Agency
  3. Property management company
  4. Estate Agents
  5. Property valuer
  6. Property Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(4,099)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful lady

The lady that showed us around was so nice and had all the information about the house

2 May 2026
Unprompted review
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Reply from AP Morgan

Thank you Anne for your kind review. We’re delighted to hear you had such a positive viewing experience and that our team member was so helpful and informative.

Rated 5 out of 5 stars

Jacqui was very helpful and polite

Jacqui was very helpful and polite, she allowed me plenty of time to view the property and also discussed the purchase process with me.

29 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Ade for your kind review. We’re pleased to hear Jacqui was helpful and polite, and that she gave you plenty of time to view the property and discuss the purchase process.

Rated 5 out of 5 stars

AP Morgan have been great through this…

AP Morgan have been great through this process, offering supporting and great communication with my in-laws from day one. As we were coming to the end of our sale, and approaching our completion date, lots of issues were raised by solicitors, causing rather a lot of stress and apprehension. Ilene Strydom, literally came to our rescue and helped us so much, popping into my in-laws house to get papers signed on her way to work, chasing solicitors and pushing things along, she went above and beyond to help us get to completion date we needed. I will always be so grateful for her support.

1 April 2026
Unprompted review
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Reply from AP Morgan

Thank you to The Layton Family for your wonderful review. We’re so pleased to hear the team provided great support and communication throughout your sale, and your kind words about Ilene’s dedication and support are truly appreciated.

Rated 4 out of 5 stars

House purchase

I liked having a local office that I could call into to speak face-to-face which the staff were always happy to do.
I appreciated the staff liaising with my conveyancer and vendor and feeding back to me.
There was a very long wait between having my offer accepted and completion. The staff helped keep me up to date and reassured which helped me manage my anxiety and frustration with the process of house buying, and we got there in the end.

23 April 2026
Unprompted review
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Reply from AP Morgan

Thank you for your lovely feedback, Marion! We're pleased to hear our team was able to provide support, communication, and reassurance throughout your purchase journey. We wish you every happiness in your new home.

Rated 5 out of 5 stars

The team were helpful and kept us…

The team were helpful and kept us informed of things with our sale.
Callum and Iilene were very helpful and friendly throughout the process. To ensure our sale went smoothly from start to completion

30 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Karen for your lovely review. We’re delighted to hear Callum and Ilene kept you informed and provided such friendly and helpful support throughout your sale.

Rated 5 out of 5 stars

We recently purchased our home through…

We recently purchased our home through AP Morgan , (buying and selling at the same time)and the experience was outstanding from beginning to end. The team was professional, responsive, and incredibly supportive throughout the entire process, which made what can often be a stressful experience feel smooth and well-managed.
They kept us informed at every stage, promptly answering any questions and ensuring everything moved forward efficiently. Their knowledge of the property and the local area gave us full confidence in our decision, and their attention to detail really stood out.
A special thank you for going above and beyond to coordinate between all parties involved, ensuring deadlines were met and any issues were handled quickly.
We’re delighted with our new home and couldn’t have asked for a better service. I would highly recommend AP Morgan to anyone looking to buy or sell a property.Special thanks to Ilene Strydom & Matt Dennis.

Thanks ​​​​

24 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Vimal for your fantastic review. We’re delighted to hear the team made your buying and selling journey smooth and well managed, and your kind words about Ilene and Matt are truly appreciated. We hope you enjoy your new home.

Rated 5 out of 5 stars

We had some viewings with Simon

We had some viewings with Simon, he was welcoming, honest and really helpful.

29 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Daniel for your kind review. We’re delighted to hear Simon was welcoming, honest and helpful throughout your viewings.

Rated 5 out of 5 stars

Excellent service well explained the…

Excellent service well explained the house viewing and good mortgage advice very helpful and understanding

29 April 2026
Unprompted review
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Reply from AP Morgan

Thank you for your kind review, Raj! We're delighted to hear you received excellent service and found our team helpful, informative, and understanding throughout your experience.

Rated 5 out of 5 stars

We recently had a viewing of a bungalow…

We recently had a viewing of a bungalow arranged through AP Morgan, and Corinne Locker made the whole experience a pleasure. She was polite, professional, and well-informed throughout, answering all of our questions with confidence and care. A fantastic representative for the agency — thank you, Corinne!

27 April 2026
Unprompted review
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Reply from AP Morgan

Thank you for your wonderful review, Jeff! We're delighted to hear Corinne provided such a professional and informative viewing experience. We'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Very professional agent

Very professional agent, who knew a lot about the property. Thorough tour and she was able to answer all questions we had.

27 April 2026
Unprompted review
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Reply from AP Morgan

Thank you for your lovely review, Sue! We're delighted to hear you found our agent professional, knowledgeable, and able to provide a thorough and informative viewing experience.

Rated 5 out of 5 stars

Corinne Locker

Corinne was very polite,knowledgeable, and helpful with a few queries that we had.

27 April 2026
Unprompted review
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Reply from AP Morgan

Thank you for your kind review, Michael! We're delighted to hear Corinne was polite, knowledgeable, and helpful in answering your queries. We really appreciate your feedback.

Rated 5 out of 5 stars

Having our first viewing with Kim and…

Having our first viewing with Kim and our second viewing with Laura, we were very impressed with the professional manner in which they operate, very knowledgeable of the property and the area, and nothing is too much trouble, also the office staff that keep you updated with appointments and times, highly recommend 5* service

27 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Dominic for your kind review. We’re delighted Kim, Laura and the team made your experience a positive one, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Corrine arrived on time and was very…

Corrine arrived on time and was very pleasant showing us around the property.

27 April 2026
Unprompted review
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Reply from AP Morgan

Thank you Mr Whitehead for your kind review. We’re pleased to hear Corrine made such a positive impression and showed you around the property so well.

Rated 5 out of 5 stars

Shana was very nice and answered all…

Shana was very nice and answered all our questions

27 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review, Mohamed! We're delighted to hear Shana was friendly and helpful, and that she was able to answer all your questions. We really appreciate your feedback.

Rated 5 out of 5 stars

Very helpful and thorough with details

Very helpful and thorough with details. Property was great as well.

27 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Shahar for your kind review. We’re pleased to hear you found the service helpful and thorough, and that you liked the property as well.

Rated 5 out of 5 stars

Corinne has been with us on 2 viewings…

Corinne has been with us on 2 viewings now and has been great both times. She is friendly, professional and gives you plenty of time and space to take it all in. Thank you for your help!

25 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you so much for your kind words! We're delighted to hear Corinne made both viewings such a positive experience.
We’ll be sure to pass on your lovely feedback to her—she’ll really appreciate it!

Rated 5 out of 5 stars

Great experience

We were warmly welcomed by Laura upon arrival for our house viewing. She was lovely, friendly, and made us feel at ease straight away.

25 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely feedback! We're so pleased to hear Laura made you feel welcome and at ease from the moment you arrived.
We’ll be sure to share your kind words with her—she’ll be delighted!

Rated 5 out of 5 stars

Shaana Qureshi was really nice

Shaana Qureshi was really nice, gave every information about the property

25 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind review. We’re pleased to hear Shaana was so helpful and provided all the information you needed about the property.

Rated 5 out of 5 stars

Very knowledgeable

Lovely, friendly and informative on the property and area

25 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Julie for your lovely review. We’re delighted to hear you found the experience friendly, informative and knowledgeable regarding both the property and local area.

Rated 5 out of 5 stars

Shaana was very helpful and happy to…

Shaana was very helpful and happy to show around

25 April 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you Jessica for your kind review. We’re pleased to hear Shaana was so helpful and made your viewing experience a positive one.

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