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appikon.com Reviews 1

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TrustScore 3 out of 5

3.2

Software company
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Company details

  1. Software company
  2. E-commerce service
  3. Ecommerce solution provider
  4. Software Vendor

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Repeated abusive billing

Non-existent customer service - repeated abusive billing. We downloaded this application via Shopify, and since November 2022, we have suffered unjustified billing.

More than 3000 euros are now due to us: SMS fees charged without justification Double subscriptions every month Systematic debits, even when services are supposed to be deactivated

In January 2025, their support wrote to us in black and white that SMS fees were deactivated. However, in March 2025, we were still charged more than €400 for SMS. Even worse: our account is supposed to be limited to 5,000 monthly emails/SMS - a limit that we have never exceeded - and despite this, they still charge. Since April 21, the team no longer responds to any messages or tickets. They know that they are wrong and prefer to avoid their responsibilities.

No support, no refund, no respect for the customer. We strongly advise against this application.

21 April 2025
Unprompted review

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