I have had an excellent experience since May 2026 with Aqua Card so far. Very easy to apply, won't hurt your credit score, and it's very positive even helps to build your credit score. After applying,... See more
Company replied
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Review summary
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Reviews shaping this summary
It’s good and helpful to have and definitely helps build your credit score but you must make sure you put the correct amount to pay back, as it can be a bit confusing then you find it’s a lot your pay... See more
Company replied
Really happy with my experience with Aqua Credit Card. Everything has been straightforward, from managing my account to making payments. The app is simple to use and I can easily keep track of my spen... See more
Company replied
My application in applying for an Aqua Credit Card was very quick and simple. The service that I have received from Aqua so far since I open the account seven or eight months ago has been excellent. I... See more
Company replied
Company details
- #106 of 168 best companies in Non-bank financial service
Written by the company
Aqua is the smart way to build better credit. We give you the power to improve your credit score backed by our expert support, personalised credit limits that can grow as we get to know you and a secure app that guides you on your credit building journey. So you can move forward with confidence, knowing you’re in safe hands. Representative 39.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply. Credit limits and score could increase with responsible account management.
Contact info
aqua Customer Services - PO BOX 173, S98 1JW, Sheffield, United Kingdom
- 0333 220 2691
- www.aquacard.co.uk
4.6
Excellent
17k reviews
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Excellent app and smooth experience.
Great credit card with an amazing mobile app. It is very user-friendly, clear, and makes tracking my spending straightforward. Highly recommend for the great digital experience.
1 August 2026
Reply from Aqua card
Hi Chirag, thank you for choosing us as your card provider - and for leaving us a positive review😁 We're happy to read that you are enjoying our app and the features! Best, Sheona
Heafty currency conversion charges…
Heafty currency conversion charges applied to my account after transactions on holiday likely mean I will now stop using Aqua.
1 August 2026
Reply from Aqua card
Good morning Colin,
I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details.
Our contact details will also be shown on any communications received from us.
Regards,
Rob
Its good and service is good
1 August 2026
Reply from Aqua card
Thanks for sharing your experience, Jangate. We're super happy to hear that you're impressed with your Aqua account😁Best, Sheona
Easy to use app easy to apply for card
6 August 2026
Reply from Aqua card
Hi Lucy. We're really happy to hear that you've had a positive experience with our app and card application process, and appreciate the time you've taken to leave us a positive review!
Kind regards, Julia
Purpose fulfilled
30 July 2026
Reply from Aqua card
Hi Robert. Thank you for choosing us as your card provider - and for leaving us a positive review!
Kind regards, Julia
Reply from Aqua card
Thanks so much for your review, Jamie. We're happy to hear that you're finding your card so handy 😊
Kind regards, Julia
Reply from Aqua card
Hi Tracy,
Thank you for choosing us as your card provider and for taking the time to leave a positive review. We're excited to have you on board! 😊
Thanks,
Andy
Reply from Aqua card
Hi Haq,
Thank you so much for the positive review and 5-star rating! 😊
Thanks,
Andy
Excellent app
31 July 2026
Reply from Aqua card
Hi Jim,
We're happy to hear you're enjoying our app! Thank you for taking the time to leave us a positive review 😊
Thanks,
Andy
Always been great 💯❤️
31 July 2026
Reply from Aqua card
Hi Sammy,
Thank you for taking the time to leave a positive review. We're delighted you've had a great experience with us and hope you continue to enjoy our services 😊
Thanks,
Andy
Help with my bills
31 July 2026
Reply from Aqua card
Good morning,
Thank you so much for the positive review and 5-star rating! 😊
Thanks,
Andy
Reply from Aqua card
Good morning,
Thank you for choosing us as your card provider and for your positive review. We're pleased to have you as our customer 😊
Thanks,
Andy
Reply from Aqua card
Thanks for sharing your experience, Elaine😁 We're delighted to hear that you're satisfied with your Aqua account. Best, Sheona
no complaints the app works great…
no complaints the app works great simple and easy to navigate
30 July 2026
Reply from Aqua card
Hi Robert, we're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Sheona
Excellent and difficult
Access to statements and payments has been easy, however I have not been able to access my mobile card and couldn’t use it on holiday as planned. I could not sort the problem while there.
30 July 2026
Reply from Aqua card
Thank you for taking the time to write the above feedback, Yvonne. I'm sorry to read about the troubles you have had, and I appreciate the frustration that this has caused you. I can assure you that we're a company that prides ourselves on a high level of professional service. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Sheona
Reply from Aqua card
Hi Manole,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2691 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Regards,
Rob
Score deserved
30 July 2026
Reply from Aqua card
Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Sheona
Quick and easy application process app…
Quick and easy application process app is easy to use and very helpful
30 July 2026
Reply from Aqua card
Thank you for taking the time to leave us a positive review, Simon . We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Sheona
Reply from Aqua card
Thanks for sharing your experience, Taras. We're delighted to hear that you're satisfied with your Aqua account😁Best, Sheona
I choose this score because cause when…
I choose this score because cause when I phoned for a inquiry they was very helpful
30 July 2026
Reply from Aqua card
Hi Julie,
We do aim to provide a high level of customer service, so it's great to hear you received this when contacting us. Thank you for taking the time to leave us a positive review and a 5-star rating 😊
Thanks,
Andy
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