Aqua Vape Reviews 

460
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been shopping with Aqua Vape for a few months now and I can’t fault them. Their prices are much cheaper than the supermarkets and other vape stores. Delivery is super fast and their customer se... See more

Rated 5 out of 5 stars

Quick turnaround on delivery during bank holiday. Excellent price for a huge bundle offer on the click & vape. Set up took approx 30seconds. Great flavour. Compact enough to tuck into my pocke... See more

Rated 5 out of 5 stars

I like this product. I’ve been vaping over 2 years, helped me give up the cigs after I got a diagnosis of lung cancer. The world of vaping has become much more complicated in the last couple of years... See more

Company replied

Rated 2 out of 5 stars

I have bought 4 series 4 and one series 5 and many coils. At first the series 4 worked brilliantly. Then the latest 2 have leaked heavily into the mouthpiece and the one I bought direct from aquavape... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Aquavape is your online vape store for the supply of UK based e cigarette liquid, vaping supplies, liquid mixes and vaping accessories. Click now for more info.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

460 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(460)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good, fast

13 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Excellent service and fast delivery.

Excellent products, great customer service had a question about purchase and responded very quickly. Delivery next day. Thank you.

10 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Quality ecig.

Bought an aquavape cig from my local store and then they decided to discontinue the range which meant i couldnt get replacement coils luckily i found aquavape website to order from cheaper as well. Ive tried quite a few e cigs and these are the best by far.

9 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Excellent!

Very easy website to navigate, fair price and speedy delivery. I will be ordering again.

7 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

fully recommend

very easy to use site. easy to make my order and delivery was very quick . well within the 5 days expected

4 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 3 out of 5 stars

Series 4 problem

Started using it for the first time and it worked well with the 0.5 Sub coil and the regular 0.8 coil. Bought some new coils as was getting a burnt taste, but now when I try to suck/inhale, it’s as if it tightens up, stops allowing me to suck, very little smoke comes out and it tastes burnt. Rather annoying after buying 6 new coils for it and 2 new flavours.
But it was great whilst it was working.

2 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for posting your review I am sorry to hear you are experiencing difficulties with your coils, this is most unusual

Could you please email or call our customer services team on sales@aquavape.co.uk / 08081 687 551 so we can resolve the issue

Many Thanks

AquaVape

Rated 1 out of 5 stars

Purchased the series 3

What amazing customer service from aquavape. I ordered a series 3 kit which arrived faulty. I left an honest review of what I had recieved in terms of the device and how disappointed I had been. Never did I think that aquavape would not only offer me a full refund for the kit but also send me 6 free e liquids. Amazing service!! Even though I have lost faith in the series 3, I wouldnt hesitate to try another kit. Will continue to order from here. Thank you guys, if only other companies would take a leaf out of your book for customer service!!!

1 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for posting your review I am sorry to hear you are experiencing difficulties with your device, this is most unusual

I have sent an email over to you so we can resolve the issue with you

Apologies for any inconvenience

Many Thanks

AquaVape

Rated 3 out of 5 stars

First time i have used

First time i have used. Ordering was straightforward enough but i was constantly getting pop ups to sign up to the news letter (which I had done already) and to confirm I was over 18 (which I had previously confirmed). It wasn't easy to enter the voucher codes. These can't be added during the checkout process which is a bit odd. You need to apply the voucher code through your account on the home screen (I think..was a couple of days ago). If these minor things could be correct would be much better experience.

1 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 1 out of 5 stars

The button fell out then it just stopped working.

Within a week of purchasing this product, the button fell out of the vape. This was annoying as if you wanted a hit you'd have to place the button in yourself. The button eventualy fell out and got lost, I created a makeshift one but it is just poor quality. Now, even with my makeshift button the device wont fire, no matter how I have tried to fix it, nothing happens. Very poorly made vape.

1 July 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for posting your review I am sorry to hear you are experiencing difficulties with your device, this is most unusual

Could you please email or call our customer services team on sales@aquavape.co.uk / 08081 687 551 so we can resolve the issue

Many Thanks

AquaVape

Rated 3 out of 5 stars

More expensive than my local shop

More expensive than my local shop, only ordered because I was not well, won’t use the service again. When the product arrived it was all in good condition, just quicker and cheaper if I pop to the shop myself.

30 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

came the next day

came the next day, good product

30 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Brilliant service

27 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 2 out of 5 stars

I got a series 4 aqua vape set to help…

"I got a series 4 aqua vape set to help me quit smoking. And it worked perfectly. Until i purchased a box of 3 coils. 2 of which turned out to not work? And in addition to that one of the two coils that come with the set did not work? I remained calm and ordered more coils online. This time all 3 of them did not work. Making me think that this might be a problem with the vape itself. If that is true it lasted less than 3 weeks before it stopped working
Back to smoking thanks to aqua vape failing to work properly"
this was my previous review, however i have updated it and added 1 more star for the excellent customer support service that reached out to me and helped solve the problem with the coils
shoutout to laura lol

26 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for posting your review I am sorry to hear you are experiencing difficulties with your coils/device, this is most unusual

I have sent an email over to you so we can resolve the issues you have

Many Thanks

AquaVape

Rated 5 out of 5 stars

Easy site to use

Easy site to use, had everything I needed to order too. Fast and efficient - what more could I want (or say?!!

25 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Great service

I recently had an issue with my unit I had bought from Asda and they would not allow me to return it however, after being contacted by the Aquavape customer service team I cannot fault them one single bit. Great product and outstanding customer services, and a special thank you to Laura for her speedy response times and continues customer care. Defiantly recommended.

25 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

innokin coils

Good quality coils from Aqua Vape, security codes match, unlike mostly other companies that claim they are genuine and are only fakes with security numbers that certainly do not match. Coils are lasting me 3 weeks, absolutely the best quality coils i have bought. Would have no hesitation in recommending Aqua Vape to anyone, and will be using this company for future orders again.

24 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

Rated 5 out of 5 stars

Items arrived quickly and correct

Items arrived quickly and correct. Very impressed so far.

22 June 2019
Unprompted review
Aqua Vape logo

Reply from Aqua Vape

Hi

Many thanks for taking the time to leave your feedback

Happy Vaping
AquaVape

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look