Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They have a very responsive customer service. I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as so... See more
Company replied
Fast and efficient delivery of a suitable replacement part at a very reasonable price. What’s not to like. I will certainly look to Arcanu as my first port of call for my future plumbing needs.
Company replied
Goods arrived with out any delay and as describded. I was kept informed all the way from ordering to receipt. The goods were well packed and delivered on time. Thank you very much, we will keep you on... See more
Company replied
Company details
- #39 of 125 best companies in DIY Store
Written by the company
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Contact info
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, United Kingdom
- support@arcanu.com
- www.arcanu.com
Reply from Arcanu
Thank you for the review! It's great to know that you were happy with both the speed of our service and delivery and value we offer. Providing an easy and reliable service is always our top priority, so you feedback helps us to continue!
You had exactly what I needed for a…
You had exactly what I needed for a fair price, and it was delivered the next day. All good.
7 April 2026
Reply from Arcanu
We thank you for taking time to share your experience! We're happy to hear that you found exactly what you were looking for at a competitive price & that it arrived next day, as advertised. We aim to provide customers with a simple and efficient shopping experience from start to finish, so it's great to hear that you received this. We look forward to helping you again in the future!
Reply from Arcanu
Thank you for the great review! Providing excellent service from order placement to dispatch and delivery is our top priority. We are glad to hear that this has been received during your experience.
Good price and quick delivery.
23 January 2026
Reply from Arcanu
Thank you for sharing your great experience! As we work continuously to maintain competitive prices and quick, reliable delivery, we are thrilled to hear that this was reflected in your experience. Your feedback is appreciated and we hope to welcome you back again in the future for any plumbing and heating needs.
Reply from Arcanu
Thank you for the great review! We are so happy that the service you received met your expectations. Our team is committed to providing excellent customer service, competitive pricing and efficient delivery. Feedback like yours helps us to continue to provide this high level of service. We hope to welcome you back in the future for any plumbing and heating needs.
Great company
Great company, purchased wrong part, so easy to return and great delivery on replacement
5 February 2026
Reply from Arcanu
Thankyou for your kind words! We're pleased to hear that your replacement order arrived on time & as expected. We appreciate you choosing us and hope to provide you with another great experience in the future.
Tip top and delivered fast
9 January 2026
Reply from Arcanu
Thank you for the great review! We are so pleased to hear that you order was received in efficient time. While recent severe weather has caused unavoidable delays, it has also reinforced our confidence in our delivery couriers. Their continued commitment allows us to maintain the reliable service that we strive to provide to all our customers.
Speedy customer service
They have a very responsive customer service.
I ordered a handwash that has at some point been updated, but kept the same model number. They had the old picture on their website. I emailed them as soon as I opened the box and realised it was not the same as the picture on their website, and I received a reply the morning after. They apologised about the picture that was supplied to them by the manufacturer, corrected the picture and sent me instructions for generating the returns label. No further questions, and no arguing. This gives me confidence in purchasing products from them on the future.
5 January 2026
Reply from Arcanu
Thank you for sharing your experience with us. We apologise that the model of handwash you received did not match the one you ordered, and we truly appreciate your understanding in this matter. We are pleased however, to hear that our return process was seamless and did not cause any inconvenience. Thank you for your continued support, and we look forward to assisting you with any future orders. Please do not hesitate to contact us before placing an order to confirm any queries that you may have.
Reply from Arcanu
Thank you for your great review! We're pleased to hear that your order arrived on time as expected and that you were happy with the value of our products. We appreciate you choosing us and hope to provide you with another great experience in the future.
Very Promt dispatch
Very Promt dispatch, received goods within 24 hours from ordering also extremely competitive prices 👍👍
6 January 2026
Reply from Arcanu
Thank you for sharing your feedback. We're glad to hear that your order reached you quickly and that you were happy with our competitive pricing! Providing this level of efficient service is very important to us, so it's great to know that this was reflected in your experience. We hope to assist you again with any future plumbing and heating needs.
Reliable partner for repair parts
Prompt despatch and delivery - just what's needed for repairs to hot water systems :-)
5 January 2026
Reply from Arcanu
Thank you for taking the time to share your experience! It's great to hear that our values are reflected in the service that you have received and the issues with your hot water system have been successfully resolved. We thank you for your support and hope to welcome you back again in the future.
Good to deal with fast delivery
11 December 2025
Reply from Arcanu
Thank you for your wonderful review! We’re delighted to hear that your experience with us was smooth and easy to manage. Our team is committed to delivering excellent customer service and ensuring our couriers arrive as expected. We’re happy to have been able to assist you.
Good and helpful service
Good and helpful service . Called ahead for delivery. Perfect.
3 November 2025
Reply from Arcanu
Thank you for the great review! We’re pleased to hear that you’ve had such a positive experience with both our team and our delivery couriers. We strive to provide consistent, high-quality service, and it’s wonderful to know that our efforts have contributed to your satisfaction. Your feedback is incredibly valuable to us, as it helps us to continue to improve.
Reply from Arcanu
Thank you for your great feedback! We're glad to hear that you were happy with the product, price and delivery. Providing good quality items and efficient delivery is very important to us so we are glad to hear that this was achieved.
Order processed promptly and delivered
Order processed promptly and delivered. Brilliant. Well done.
17 November 2025
Reply from Arcanu
Thank you for the great review! We’re pleased to hear that our level of service met your expectations. Feedback like yours provides valuable insight into the customer experience and helps us continue refining and improving the quality of our services.
Swift delivery arrived at the …
Swift delivery arrived at the weekend, so was able to fit expansion tank immediately.
14 November 2025
Reply from Arcanu
Thank you for the great review! We're delighted to hear that your order arrived promptly and allowed you to fit the expansion vessel right away. Your feedback is greatly appreciated and helps us ensure our delivery partners continue to provide excellent service. We’re committed to delivering both quality products and a smooth, reliable shopping experience, and it’s great to know we met your expectations!
Reply from Arcanu
Thank you for your great feedback. Our goal is to provide customers with the experience of high-quality products at competitive prices with quick delivery for any urgent needs and we're delighted to know this was reflected in your experience!
Great quality boiler vessel and…
Great quality boiler vessel and delivered quickly. Good communication throughout.
27 October 2025
Reply from Arcanu
Thank you for the wonderful review! We’re thrilled to hear that our team’s communication was efficient and helpful. We strive to provide reliable delivery and high-quality products, and we’re glad to know we delivered on both!
Competitive prices, prompt despatch & delivery.
Excellent, easy online ordering, keen price (better than Amazon), prompt despatch and delivery, ordered Sunday, received Tuesday.
Would certainly use these suppliers again.
10 November 2025
Reply from Arcanu
Thank you for the fab review! We appreciate you taking the time to share your experience. We’re glad to hear that you found the ordering process easy to navigate, the pricing competitive, and the delivery quick. It’s great to know your experience was a good one, and we appreciate you choosing to shop with us.
Reply from Arcanu
Thank you for sharing such a positive review. We are delighted to hear that the product and delivery experience met your expectations. Ensuring our customers are fully satisfied is a top priority for us, and feedback like yours reaffirms that we are meeting that standard. We truly appreciate your support and are pleased to know you had a great experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.