Initial contact filled me with lot's of confidence that you could help me with this serious issue. I fully accept that 5 days is an average response time but my wife has to potentially walk 3+ mi... See more
Company replied
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Review summary
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Reviews shaping this summary
The person I spoke to was helpful to me. She listen to what I was saying and explained the role of the company. She agreed send out the appropriate forms to me to read and to complete what is applicab... See more
Company replied
We couldn't have managed without Arc Legal. Our claim 60263/000219 . They moved in swiftly to help us with our landlord insurance. We unfortunately had very difficult tenants. Thank you so much... See more
Company replied
I was very anxious & I called to follow up the submission of my claim, as I had a very tight deadline. Lyn was very reassuring & took the time to explain the whole process. She made me feel so much... See more
Company replied
Company details
- #7 of 7 best companies in Legal Expenses Insurance Company
- #215 of 228 best companies in Insurance agency
About Arc Legal Group
Written by the company
Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets.
With over two decades of industry experience, we are experts in our field and our underwriting knowledge and capacity is supported by our parent company, AmTrust. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
To demonstrate our commitment to offer a consistently high-quality service, we were delighted to achieve double ISO certification in June 2023:
- ISO 9001 certification, the world’s most recognised quality management system standard
- ISO 14001 certification, the international standard for environmental management systems (EMS)
Arc Legal Group is a fully registered Financial Services Qualification System (FSQS) supplier and member of the Hellios community, and a member of the Managing General Agent’s Association (MGAA) network.
Contact info
Lodge Lane, CO4 5NE, Langham, United Kingdom
- 0344 770 9000
- customerservice@arclegal.co.uk
- www.arclegal.co.uk
4.1
Great
2k reviews
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Reply from Arc Legal Group
Dear Ms Paul,
We are so happy to hear you found our service friendly and informative, and that our product was easy to use. We truly appreciate your wonderful feedback!
Kind regards,
Arc Legal Group
Didn't immediately take on my case and…
Didn't immediately take on my case and didn't return my call as they said they would
29 July 2026
Reply from Arc Legal Group
Michael,
We appreciate you sharing your experience. We are sorry we did not meet your expectations regarding your case and returning your call. We are reviewing our procedures to ensure better communication.
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Ali,
Thank you for your positive feed back, we are happy we were able to assist you.
Kind regards,
Arc Legal.
Excellent start…
Just starting out with this company but so far so good.
Knowledgeable polite staff.
28 July 2026
Reply from Arc Legal Group
Dear Ms Sharpe,
We are so glad to hear you're having a positive experience with our knowledgeable and polite staff as you're getting started! Thank you for your kind words.
Kid regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Holmes
Thank you for your lovely feedback.
Kind regards,
Customer Relations
We are going through an incredibly…
We are going through an incredibly stressful time. Submitted claims form in respect of legal expenses insurance almost a month ago. Delay after delay. Assessor rude and accusational. Trying to create a problem concerning a "class action" which does NOT exist. Incredibly ignorant during telephone call. Delay due to 2 Assessors off on their holidays whilst we are unnecessarily stressed out with the whole situation. Escalated to complaints and broken promises. Have now referred back to AVIVA as a formal complaint. Next step Ombudsman. Very very unhappy. Awful Company to deal with.
UPDATE - STILL NO RESPONSE DESPITE "PROMISE" BELOW - OMBUDSMAN NEXT - TERRIBLE COMPANY TO DEAL WITH
1 July 2026
Unprompted review
Reply from Arc Legal Group
Dear Michelle Dolan,
I am very sorry to hear of the significant stress and frustration you are facing.
I have escalated the matter to the Claims Team for urgent review. Customer Relations will be in touch regarding your complaint.
Kind regards
Customer Relations
Great advice and very professional
28 July 2026
Reply from Arc Legal Group
Dear Customer
Thank you for your wonderful feedback. We are delighted to hear that you found our advice helpful and our service professional. We appreciate you taking the time to share your positive experience.
Kind regards
Customer Relations
Not very helpful at all.
10 July 2026
Reply from Arc Legal Group
Dear Mr Mark,
We are sorry to hear that your experience was not helpful. We appreciate you taking the time to share your feedback with us. We are always looking for ways to improve our services.
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Dunn,
Thank you for your positive feedback. We are delighted to hear that you received helpful guidance and were directed to where you needed to be.
Kind regards,
Arc Legal Group
Rang back quickly
Rang back quickly, listened and then responded with helpful advice. Calm and considered.
24 July 2026
Reply from Arc Legal Group
Dear Ms Green,
We're so glad we could provide you with helpful, calm, and considered advice. We appreciate your positive feedback!
Kind regards,
Arc Legal Group
Reply from Arc Legal Group
Dear Ms Wilson,
Thank you for your wonderful feedback. We are so pleased to hear that our staff was helpful and responsive.
Kind regards,
Arc Legal Group
Too computer generated! Not personable
Not impressed that you have to fill in so much information on line before you can speak to someone.
27 July 2026
Reply from Arc Legal Group
Dear Ms Fancourt,
We appreciate your feedback regarding our online process. We are actively reviewing our procedures to improve the customer experience.
Kind regards,
Arc Legal Group
Fast response
Fast response, great knowledge and shared it in laymen’s terms which was super helpful.
26 July 2026
Reply from Arc Legal Group
Dear Madeline,
Thank you for your wonderful 5-star review. We are so pleased to hear that our team's clear and prompt communication was helpful to you.
Arc Legal Group
Arc legal were attentive to my legal…
Arc legal were attentive to my legal query and gave out good advice. Phone calls are always returned promptly with friendly staff. I’ve had to return for further help and they’ve been assisting me in this process , explaining in detail of the legal side.
24 July 2026
Reply from Arc Legal Group
Dear Cheryl,
Thank you for your wonderful feedback. We are delighted to hear that our team were attentive to your legal query and provided excellent advice. We're glad we could assist you thoroughly.
Arc Legal Group
I am hard of hearing and speech was…
I am hard of hearing and speech was slowed and clarified when I requested it
24 July 2026
Reply from Arc Legal Group
Miss Payne,
We're happy to hear that our team provided the clear communication you requested. We appreciate your positive feedback.
Arc Legal Group
Reply from Arc Legal Group
Dear Ca 1
Thank you for your 5 * review and we're so happy we were able to provide clear legal advice.
Arc Legal Group
So far they have been very helpful
So far they have been very helpful. The online form is not straightforward to fill in though.
23 July 2026
Reply from Arc Legal Group
Dear DDL,
We appreciate your feedback and are glad we could be helpful. We appreciate filing out forms, is never fun, but if we can offer any support in that regard- do let us know. Thank you for a lovely review of our services.
Arc Legal Group
Professionalism and speed of…
Professionalism and speed of understanding and a helpful and practical advice.
22 July 2026
Reply from Arc Legal Group
Dear Ed,
We are so pleased to hear that you found our advice helpful and practical. Thank you for sharing your positive experience with us.
Kind regards,
Arc Legal Group
The link to make claim does not work…
The link to make claim does not work and sent email and then get another email with another email link
19 July 2026
Reply from Arc Legal Group
Dear Ms Gordon,
We are sorry to hear that you experienced difficulties accessing the online link.
I note that you were previously offered the option of receiving the claim form by either email or post should the issue persist. This option remains available, and if you would like us to arrange this, please contact us at customerservice@arclegal.co.uk, and we will be happy to send the claim form to you in your preferred format.
Kind regards,
Arc Legal Group
Excellent Service
Helpful staff on the phone, straightforward form to be filled out and submitted
23 July 2026
Reply from Arc Legal Group
Dear Mr Hamza,
We are delighted to hear that you found our staff helpful and the process of filling out the form straightforward. Thank you for your positive feedback.
Kind regards,
Arc Legal Group
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