Avoid at all costs. Bought a jeep off this lad. Lied straight to my face about having taxed it and eventually admitted it, after avoiding my calls for weeks. Basically told me get lost in the end. Sur... See more
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Avonmouth branch waste of time. staff lazy 2 memebers dealing with 1 customer 1 lady working. Not great order said it was delivered 2 days ago nothing in store. Contacted customer services who said do... See more
Company replied
Good for businesses, wide range of quality products and fairly quick delivery for in stock products. Ordered many times in the past couple of years and if rarely had any issues with an order, then it... See more
Company replied
Purchased Trajan Safety Hikers, Arco cut resistant gloves and some workwear/cold weather wear. I ordered standard delivery but it arrived next day, so it was a day early. The boots are comfy... See more
Company replied
Company details
Written by the company
The UK's only integrated services and safety products business. As experts in safety, we understand that each business faces its own unique and complex challenges. In order to manage workplace health and safety, it’s important to have the right partner to help you identify, monitor and reduce the risk associated with workplace hazards. People are the lifeblood of any business, and it is our core purpose to keep them safe at work. For us, safety means so much more than delivering products or services. It's about delivering strategic, joined-up safety solutions that help you manage, mitigate and reduce risk at every step.
Contact info
Arco Ltd, HU1 1RD, Hull, United Kingdom
- 0330 390 2050
- customer.services@support.arco.co.uk
- www.arco.co.uk
3.1
Average
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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They don't honour your guarantee
Sold me DeWalt work wear, it starting falling apart after a few times of use. Arco refused to exchange it or give me my money back. Should of bought cheaper work wear would of lasted longer.
15 June 2023
Unprompted review
Reply from Arco Ltd
Hi Mike,
I'm so sorry to hear that you are unhappy with this decision.
If a product is deemed faulty, we are happy to return them for testing, but in some instances our product team will highlight the damage as 'general wear and tear'.
If you'd like to discuss further, or obtain a second opinion, please feel free to send images and order numbers to complaints@arco.co.uk, and we'll be happy to take a look!
Thanks,
Luke - Arco Customer Insight Manager
The online main branch is shocking
The online main branch is utterly shocking to deal with, wrong order then they deduct postage costs and give out credit notes when I paid by card AVOID AVOID
8 June 2023
Unprompted review
Reply from Arco Ltd
Hi Scott,
I'm very sorry to hear of this bad experience.
Unfortunately I am unable to locate the interaction you had with our service team in order to investigate this further.
If possible, please could you send some detail to complaints@arco.co.uk? We will pick this up as a priority.
Thanks,
Luke - Arco Customer Insight Manager
Excellent Service & Friendly Staff
This is the first time I've dealt with Arco and they were very helpful in sending out a large order, having promptly arranged a pro-forma invoice so that the goods could be sent in a timely manner. I would definitely recommend Arco.
11 May 2023
Unprompted review
Reply from Arco Ltd
Thanks for the review, Linda.
We are very happy to hear this and hope to work with you again soon!
Luke - Customer Insight Manager
I keep receiving the wrong product when…
I keep receiving the wrong product when ordering, even though I send a picture of the item required. My account manager has been out of business for a while and I have nobody to escalate this issue with.
1 May 2023
Unprompted review
Reply from Arco Ltd
Hi Christine,
Thanks for taking the time to leave this feedback, though I'm sad to see you have had a negative experience.
We'd love the opportunity to look into this and resolve the ongoing issue for you. If you could send some detail (account number + order numbers) to complaints@arco.co.uk - we will investigate as a priority, to ensure this not happen again.
It sounds like we need to set up a purchasing list, so you are confident that what you request, is what you receive.
Thanks,
Luke - Customer Insight Manager
Great friendly service
Great in person friendly, knowledgeable and professional service at the Blaydon branch. We purchased just what we needed. Thank you.
11 May 2023
Unprompted review
Reply from Arco Ltd
Hi Patricia,
Thanks for the great review!
I'll ensure this feedback reaches our team in Blaydon.
Thanks again,
Luke - Customer Insight Manager
we have been using Arco for the last…
we have been using Arco for the last 20+ years and will continue to do so
the customer service is second to none and nothing is a bother to them
carry on doing what you are doing
well done Arco
3 May 2023
Unprompted review
Reply from Arco Ltd
Thanks for taking the time to leave a review, Josephine - and for working with us for so long.
We are very happy to hear that you are having a good experience with us and hope this continues.
Thanks again,
Luke - Arco Customer Insight Manager
excellent delivery when they say and…
excellent delivery when they say and always on time
2 May 2023
Unprompted review
Reply from Arco Ltd
Thanks for the positive review! This is really good to hear.
Luke - Arco Customer Insight Manager
We have been using Arco for over 15…
We have been using Arco for over 15 years, They have always been very reliable, have a fantastic range of items and always have been helpful with any queries. Covid-19 hit everyone hard over a long period of time and even in such difficult times with there help we at Power Engineering Services carried on working in the Power Generating industry 24 hours a day.
28 April 2023
Unprompted review
Reply from Arco Ltd
Hi Mr Adams,
Thanks so much for the review. This is really great to hear. We will do everything we can to continue providing the great level of service and reliability that you expect - thanks for sharing with us.
Luke - Arco Customer Insight Manager
Arco really want to help us as its…
Arco really want to help us as its customer driven by results. I have no issues with Arco and the service we get is very good.
24 April 2023
Unprompted review
Reply from Arco Ltd
Hi Andrew,
Thanks so much for the review.
We are very happy to hear that you are having good experiences with us.
If there is anything we can help with, please don't hesitate to get in touch.
Thanks,
Luke - Arco Customer Insight Manager
Great service from Arco
Great service from Arco. The staff are always really helpful and friendly.
20 March 2023
Unprompted review
Reply from Arco Ltd
Thanks for taking the time to leave a positive review, Liz!
I am very happy to hear that you are having good experiences with us.
Luke - Customer Insight Manager
No delivery. No refund.
Took money for order. Advised can't deliver till 9th of March in 12 days from placing order. Called to cancel even though item not going to be dispatched for nearly 2 weeks and they are keeping my money stating order is complete as they have placed a purchase order with supplier. Have been advised I need to wait till item arrives then return it and be charged a restock fee. Absolute joke and surely breaching some regulations here.
27 February 2023
Unprompted review
Reply from Arco Ltd
Hi Alex,
I’m so sorry to hear of this poor experience.
We’d love to investigate this, but in order to do so, we’d need the order number. If possible, please could you send this over to complaints@arco.co.uk?
There are occasions where we are unable to cancel orders, but this is usually linked to the product already being dispatched, or if it is being delivered by the manufacturer direct.
I’m keen to understand if this is process driven or a communication error, whilst ensuring you receive a refund for the items you do not require.
Thanks,
Luke - Arco Customer Insight Manager
Great service and support from Arco
Great service and support from Arco. Next day delivery and always on time.
17 February 2023
Unprompted review
Reply from Arco Ltd
Thanks for the review, Mark.
We are very happy to hear that you are receiving great service and quick deliveries!
Luke - Arco Customer Insight Manager
Worst Experience with Arco Head Office Sales
Having supporting Arco for several years the worst experience with head office sales team and paying over the phone and then cancelling my order as a 'Fraudulent transaction'. The Northampton branch stepped in confirming me as a 'genuine customer' and processed the order over the phone. I do not wish to deal with any sales person in Arco head office as they are just waste of time trying to secure orders for thier own target. Infact if it is not for the branch I do not wish to business with Arco Head Office as all previous business are just wasted effort as a business
I hope someone reads this as our business spend with Arco is significant.
17 February 2023
Unprompted review
Reply from Arco Ltd
Hi Sumit,
Thanks for sharing your experience with us, despite this being extremely disappointing to read.
Unfortunately, with fraudulent transactions increasing, our team are taking extra measures to prevent these. I am very sorry to hear that these additional processes resulted in a negative experience for you.
Please know, I will highlight this our customer service managers, with the aim of eliminating any chance of this happening again.
If you’d like to share anymore detail on this experience, to help us improve, please contact complaints@arco.co.uk. If there are any outstanding actions from your last contact, they will be more than happy to assist.
Luke – Arco Customer Insight Manager
Thieving from accounts
Very disappointingly poor. My business is in Hull, and I thought I'd help a (much bigger) Hull business. Sadly this is not a busniess but a thief outfit. My order for safety gear went in, but they proceeded to use my card details for 'mythicals' over the next two days, presumably hoping that I would not spot. I did. The bank have told me all the details of these mythical transactions. Customer service could not care less. I'll get them.
15 February 2023
Unprompted review
Reply from Arco Ltd
Hi Paul,
I’m very sorry to hear about this.
It sounds like these are ‘pending transactions’ which is a standard payment process. This is part of the authorisation check banks carry out to ensure funds are available and also provide visibility as to what payments are upcoming. Payment is not taken by Arco, until the items have been dispatched. We will then issue an invoice that outlines the full transaction.
If you have received the product and are still experiencing payment/invoicing discrepancies– please feel free to contact our complaints team (complaints@arco.co.uk) who will be happy to help.
Luke – Arco Customer Insight Manager
so easy to order
9 February 2023
Unprompted review
Reply from Arco Ltd
This is great to hear. Thanks for the review!
Luke - Arco Customer Insight Manager
Excellent Customer Service
The service assistant was most helpful providing all the relevant information required, checking items in stock & confirming delivery date which was kept, couldn't ask for more
17 January 2023
Unprompted review
Reply from Arco Ltd
Thanks, Jim. We are very happy to hear it!
Luke - Customer Insight Manager
Great friendly customer service & open…
Great friendly customer service & open communication throughout design, style required, needs & colour for the Ghelay's we had made with our logo on
13 January 2023
Unprompted review
Reply from Arco Ltd
Hi Daniel,
Thanks so much for leaving such a positive review.
I'm very happy to hear that you are having a great experience with us.
If we can help with anything else, please do get in touch.
Luke - Customer Insight Manager
Many thanks to the ladies
I had searched online for an item and found exactly what I wanted at a more than very good price on the Arco website. I went to the Arco Branch at Blaydon only to learn that the item was not a 'stock' item but had to be ordered online for delivery. As I wanted the item as soon as possible the lady in the Branch directed me to another Retailer less than two minutes along the road. However, checking out that Retailer I found their prices were even more than the Arco price with delivery charges added. I returned to the Arco Branch and went ahead with ordering the item. This time there was two female assistants who entered the order, took payment and advised me delivery would be on 13 January 2023. I went home thinking the Service was good as I only had to wait from Wednesday till Friday. However, I was outside my home the next day when the item was delivered. I was over the moon and really appreciate the help given by the ladies in the Blaydon Branch. I've used Arco for many years when I have bought for Companies for whom I worked but this was a first experience in purchasing something I wanted for myself. Thank you again so much ladies, you can be sure that next time I require something that Arco retails I'll be there again!
11 January 2023
Unprompted review
Reply from Arco Ltd
Hi Harry,
This is so great to hear. Thank you for sharing your experience with us.
I'll be sure to pass on this feedback to my colleagues in the Blaydon store.
Thanks again,
Luke - Customer Insight Manager
You are still sending orders to a site…
You are still sending orders to a site that does not exist yet despite the order having a delivery date of 24 or 25/01/2023. Your customer service dept has agreed to try and recover 2 deliveries already made and yet I get 2 notifications today of delivery tomorrow.
10 January 2023
Unprompted review
Reply from Arco Ltd
Hi John,
I'm very sorry to hear this.
Please could you contact our complaints team via complaints@arco.co.uk, with some further detail for us to investigate (order numbers, etc...).
We are very keen to understand why this is happening and ensure you do not experience these issues again. We are able to schedule orders for future delivery dates, so it's disappointing to hear that this is not happening.
Thanks for your help,
Luke - Customer Insight Manager
Good business model, poor customer service
The company does something very well like the website, access to safety experts and range of products. they do make themselves difficult to deal with, I have been trying to promote them within our company as they have the best range, but time and again they shoot themselves in the foot. Overcharging on products compared to the opposition, charging £20 for returns on faulty goods, sending incorrect products (meant for another customer) then never bothering to collect the return.
They have a great range, good access to experts and nice people but they need to sort out the broader customer service issues
1 January 2023
Unprompted review
Reply from Arco Ltd
Hi Mike,
Thanks for the review, though I'm sorry to hear that you have had a negative experience with a return.
Unfortunately, the item in question is not stocked by Arco, with return fees set by the manufacturer. We are currently looking at ways we can improve visibility of any return charges and hope to have something implemented soon.
If you have any outstanding enquiries, please contact our complaints team (complaints@arco.co.uk) who are aware of this review.
On a positive front, I'm glad to hear that you are happy with our product range and expertise.
Thanks again,
Luke - Customer Insight Manager
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