Arco Professional Safety Services Ltd Reviews 

333
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Terrible service. I ordered a pair of Mascot work trousers during their recent Mascot promotion. Despite these products being sold through their Belfast branch in Northern Ireland, delivery to Nor... See more

Rated 1 out of 5 stars

Do not order from this company unless you have to, and definitely don’t order if you think you might want to return something. I have tried 5 times to get a returns label,yes that’s right just a b... See more

Rated 5 out of 5 stars

Order for some Black Diamond walking poles placed Monday a.m. for express delivery - a little extra cost but promised on Tuesday as I needed the poles urgently for work. On Tues a.m. I got an email sa... See more

Rated 1 out of 5 stars

It's been a week. I've been chasing for my ticket. I've done, passed the course. I got told i could get the ticket the next day as mine has run out/expired. I've lost a weeks wages due to the non cari... See more

Company details

  1. Safety and work wear

Information provided by various external sources

A leading provider of Working at Height, Confined Space and Respiratory solutions providing, Training, Equipment & Operational Services. On July 2018, Total Access UK Ltd, Arco Training and Consultancy and CSTS Ltd came together to form Arco Professional Safety Services.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

333 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.6

All reviews

(333)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fabulous delivery

I got it within a few days of purchasing which was fabulously fast delivery. I bought a Light my Fire Knife for a friend as a gift and he has very high standards of his tools and he was so happy with it, good quality, multi purpose and the size is very handy.
From searching on the website to ordering was very easy and the fast response after purchasing was splendid and I enjoyed my over all experience.

9 August 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service. Good prices and Fast delivery!!

Total Access were the best value o could find on the Internet for the items I purchased. I was informed by email each step of the process. Delivery took 2 days and did order a few items which were all in stock. Overall I'm very happy with the service.

17 July 2016
Unprompted review
Rated 5 out of 5 stars

Super

Quick delivery and much cheaper than similar companies.

11 July 2016
Unprompted review
Rated 5 out of 5 stars

Very quick and prompt service

Very pleased with everything regarding ordering and delivery. Last time I ordered similar product it had to come from America and I was not sure it would arrive before I left for my holiday as it took weeks before it arrived . This product arrived more or less by return post. I have not used it yet as I am not going away until later in the year.

1 July 2016
Unprompted review
Rated 5 out of 5 stars

top notch instruction

We had total access deliver training to us on site. the instructor was very knowledgeable and put the students at ease. The pace of the course was just right and practical demonstration left everyone feeling confident in the use of the equipment.

27 June 2016
Unprompted review
Arco Professional Safety Services Ltd logo

Reply from Arco Professional Safety Services Ltd

Dear reviewer, many thanks for your kind comments, I like to think we pride ourselves on keeping standards high and not become one of the many box ticking companies out there. One of the most important things is that instructors are happy in their work, this becomes infectious to the students and everyone has a great learning experience.

G. Wood, Training Manager

Rated 4 out of 5 stars

My first order with Totalaccess.

Have received one order but still waiting for the second both made on same day. Delivery was good and on time for the order received.second order has arrived was a 3 to 4 day turnaround and arrived in 5 days.

13 June 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I just bought an expedition compas through Total Access Direct and must say I had no hassles at all. The product was despatched well within 24 hours and reached me the following in perfect condition.
Thanks guys!! Now I'll be able to figure out where the hell I am.

7 June 2016
Unprompted review
Rated 3 out of 5 stars

Communications could be improved

Order was delayed awaiting stock. Information concerning this could have been better provided. Overall, I got the impression that information wasn't moving effectively within Total Access, and as a result, I was not given a clear picture of what was going on.

4 June 2016
Unprompted review
Rated 5 out of 5 stars

very quick service

Only slight irritation was not being able to give a different delivery address when I placed the order and I had to ring. However made up for this by very fast delivery service

26 May 2016
Unprompted review
Rated 1 out of 5 stars

Ripped off

Black Diamond z trekking poles. No carbide tips with them though product description from Black Diamond states clearly rubber and carbide tips included. Phoned up. Told your website did not specify carbide tips therefore no carbide tips. I could order from you at additional cost if wished. No thank you. The solution is easy. I will not buy from you again.

19 May 2016
Unprompted review
Arco Professional Safety Services Ltd logo

Reply from Arco Professional Safety Services Ltd

Our apologies for the issue with your item. Unfortunately the carbide tips were not enclosed in the packaging from our supplier and this was missed when despatched against your recent order. Following your initial complaint we ordered in the spare carbide tips for complimentary issue but due to some communication error you were quoted for these rather than advised of our intention to issue them FOC. We have since reauthorised the despatch of these and they will be with you by the end of the week. Once again, our sincere apologies for the confusion.

Rated 5 out of 5 stars

Excellent Service

Order for some Black Diamond walking poles placed Monday a.m. for express delivery - a little extra cost but promised on Tuesday as I needed the poles urgently for work. On Tues a.m. I got an email saying the poles would be delivered during the day - and giving a 60-minute time-slot for this. Item arrived as promised and on time meaning I wasn't sitting indoors twiddling thumbs and waiting un-necessarily. Great service - will definitely use again.

13 May 2016
Unprompted review

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