ARK Logistics Reviews 70

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Paid 30. Pound extra fro delivery when the man arrived he had left it downstairs outside main door of the block left a women with disabilities to carry up to second floor by herself Not impressed w... See more

Company replied

Rated 5 out of 5 stars

The Driver rang in the morning to give a window of an hour for delivery. This gave me freedom for the rest of the day. The driver arrived and brought the delivery in the house for me. Really pleas... See more

Rated 5 out of 5 stars

Ordered yesterday and delivered the next day on time. The driver was so very helpful and so very kind. I’m heavily pregnant and he brought all my items through my home and placed them as instructed. T... See more

Rated 5 out of 5 stars

Brilliant and friendly delivery driver. Parcel was delivered on time and had a phone call for confirmation there was somebody at home. No faults :)

Company details

  1. Business Services

Information provided by various external sources

ARK Logistics provides a portfolio of logistics solutions. All the services and options available are explained to prospective customers who then select a mini portfolio based on their needs. In order to provide recognisably superior customer satisfaction, ARK Logistics ensures that the customer dictates what service they expect, in return we ensure this service level is achieved. ARK Logistics are able to offer the most up to date tracking and tracing software in the market.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID

Day of delivery of two beds was agreed before i had even purchased as i needed them at a specific time, once agreed i placed my order , the delivery day came and went without a word from these people , i messaged them to ask why my delivery wasn't made as planned and was given the run around from the start , they stated i hadn't arranged delivery , they then stated i had arranged a different day ( i have proof of what day delivery was agreed ) i then REPEATEDLY requested a refund but still they persistently told me they were going to deliver despite the fact i told them no one would be in, i have since received a refund from my bank and told this company i have but still they keep messaging saying they are going to deliver my beds today :/ ... ABSOLUTE NIGHTMARE COMPANY

2 October 2023
Unprompted review
ARK Logistics logo

Reply from ARK Logistics

We are the delivery company, not your retailer. The retailer paid for a 3 - 5 day service.
We did not arrange anything with you. Please leave feedback for them not us.

Rated 5 out of 5 stars

We were notified immediately of the delivery time.

We were notified immediately of the delivery date. On the day we were given notification of the time slot. Due to traffic the motorway there was a delay which we were notified by the driver during the delivery slot time. Such fantastic communication and such professionalism from a very friendly and helpful gentleman 👍

26 September 2023
Rated 5 out of 5 stars

Great service

The gentleman was so friendly, very chatty and explained what parts were what for me!

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Item delivered professional

Item delivered on time ,got estimated time slot and driver rang me when he was a hour away to give me time to get home to receive my item.Driver was very polite and professional. Thank you

22 August 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look