Arnold Clark Reviews 

190,804
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the car-buying process easy and stress-free. The service provided is frequently described as excellent, with many appreciating the clear explanations, lack of pressure, and efficient handling of purchases. Reviewers are also very satisfied with the product itself, noting immaculate car conditions and useful additions like free servicing and MOT packages. However, some customers reported issues with product quality, such as scratches, paint touch-ups, or electrical faults appearing shortly after purchase. A few people also experienced poor communication and after-sales support, with unreturned calls and emails, and delays in resolving promised services or repairs.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their friendly, helpful, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the excellent and flawless... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their vehicle... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

User experience

People report positive experiences with the user experience, describing it as fantastic, superb, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more

Rated 5 out of 5 stars

We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more

Company replied

Rated 5 out of 5 stars

Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more

Company replied

Rated 5 out of 5 stars

Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more

Company replied


Company details

  1. #42 of 97 best companies in Car dealer

About Arnold Clark

Written by the company

For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.

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Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

Arnold Clark Upgrade Event

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191k reviews

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4.7

All reviews

(190,804)

21,144 reviews in the last 12 months

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Rated 5 out of 5 stars

No complaint at all

⭐⭐⭐⭐⭐

I recently bought a car from Arnold Clark Bolton and couldn't be happier with the service I received. From the moment we arrived, Marco was welcoming, friendly, and genuinely helpful.

He went out of his way to find the information we asked for and took the time to answer all of our questions without ever making us feel rushed. The whole buying process was smooth, straightforward, and stress-free from start to finish.

What really stood out was that there was absolutely no pressure or pushy sales tactics—just honest, professional customer service. Marco made the experience enjoyable and easy, and I'd happily recommend both him and Arnold Clark Bolton to anyone looking to buy a car.

Thanks again, Marco!

8 July 2026
Rated 1 out of 5 stars

Took a car out in april on pcp to find…

Took a car out in april on pcp to find the car has a fault ,the car is only just over 2 years old.
Took the car back back to them for them to look at .
They told me they checked and tested it which i don,t believe they even bothered now i still have the same problem to find the branch has shut down and never informed me.
As i have a 4 year sevice plan with them they,ve left me in limbo with no corespondence in which branch to go to.
Everytime i contact Arnold Clark they fob me off to another branch .
I,m taking this matter further as they can,t treat customers like this its appalling .

11 July 2026
Unprompted review
Rated 5 out of 5 stars

No pressure experience.

We were allowed to take our time and have a good look around , before being looked after by a friendly sales assistant , again not pressurising us at all , we were allowed to reserve the car overnight to allow us to discuss buying after a test drive the next day . Special mention to Micheal Ritchie our sales assistant .

6 July 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience for start to finish. If anyone was to suggest going to see someone or going to a certain branch it would be to Stirling Vauxhall to speak to Islam, such a nice and friendly guy, thanks Islam.

3 July 2026
Rated 5 out of 5 stars

The salesman

The salesman, Kyle, looked after us through the whole buying experience. The ZS is a superb drive and we were as happy as can be driving our new car home.

8 July 2026
Rated 5 out of 5 stars

1st Class Experience at Mercedes-Benz Grangemouth

I recently bought a car from Mercedes-Benz Grangemouth and the whole experience from start to finish was superb. I was looking initially at a few different cars and managed to whittle it down to two which I took out for a test drive. The staff were very accommodating and there was no hard sales pitch. I finally decided on the car I wanted. The buying process using the app was excellent. No faffing about with forms and paper. The road tax was organized on the spot, quickly by the salesperson. Everything was so smooth. My car was given to me polished and cleaned to a very high standard.
After driving about for a couple of hours I noticed a small chip on the windscreen. I popped back into the dealership and they acted on it immediately. A specialist was sent to my home a couple of days later to fix the chip. He did an excellent job and you'd struggle to find where the chip was. All in all, the experience with this dealership has been 1st class and I wouldn't hesitate to recommend it to anyone.

3 July 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Seamless purchase right through to delivery. Excellent customer service. All staff I encountered were fantastic. Duncan had been a dream. Chloe was super helpful and manager Adam the same. Faultless. Could not ask for more. Highly recommend.

10 July 2026
Rated 5 out of 5 stars

✅ Excellent experience with my MG HS purchase from Arnold Clark

I had a very positive experience purchasing my vehicle from Arnold Clark. The staff were friendly, helpful and professional throughout the process. They explained everything clearly, answered my questions, and made the purchase simple and stress-free. The car was well prepared when I collected it, and I am very happy with my vehicle.

8 July 2026
Rated 5 out of 5 stars

I’ve had 2 cars from Arnold Clark but…

I’ve had 2 cars from Arnold Clark but this time was so much better I didn’t have any stress with any part of it Zoe strang helped so much and dealt with it all and defo made me feel like I mattered and it wasn’t just about a sale

8 July 2026
Rated 5 out of 5 stars

Amazing service! Linwood branch

Bought a Toyota aygo from Arnold Clark in Linwood, Rin was amazing as a newly passed driver she really helped me find what was perfect and communication has also been amazing throughout! Couldn’t recommend more x

8 July 2026
Rated 5 out of 5 stars

New car

Very pleased with our experience from Arnold Clark. Great sales team, very knowledgeable and happy to help with everything,

3 July 2026

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