Best and easiest purchase I have ever made. The service from steven Kinnaird at east kilbride motorstore was above and beyond exceptional Everything explained crystal clear no sales pitches. Tell him... See more
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Review summary
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We have purchased through Arnold Clark previously and always found them to be very attentive and professional. We had a walkaround video of the vehicle before purchase and any minor defects were poin... See more
Company replied
Thoroughly recommend BYD Newcastle for your next car purchase….Seal U DM-i is superb and the staff at Scotswood Road were so helpful and accomodating. Big shout out in particular to Chris and Will who... See more
Company replied
Flawless service from beginning to end. Expert guidance by Keith Thompson in helping us make the right decision not just in relation to the model but the detailed specification. Nothing was too much t... See more
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Company details
- #42 of 97 best companies in Car dealer
About Arnold Clark
Written by the company
For over 60 years, Arnold Clark has been leading the way in the UK automotive industry. We now have over 200 UK branches, representing 27 manufacturers, and offer a choice of over 20,000 used cars on our award-winning website, ArnoldClark.com. We also take care of everything from rental and parts and servicing, to insurance and fleet management.
Start your searchArnold Clark
Written by the company
- We care
- At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
- Everything you need for your car
- As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
- Arnold Clark Car & Van Rental
- With over 40 branches throughout the UK, you’re never far away from vehicle hire you can trust. From getting road trip-ready in one of our small cars to loading up a Luton van for the big move, we have a vehicle for you. Better still, we won’t charge you for any hidden fees and all our hires include comprehensive insurance as standard.
- Motability
- Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
- Helping in the community
- As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.
Arnold Clark Upgrade Event
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
Contact info
United Kingdom
- customerservice@arnoldclark.com
- www.arnoldclark.com
4.7
Excellent
191k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Made the process simple and fast
Made the process simple and fast, extremely efficient team
7 July 2026
Reply from Arnold Clark
Hi Cal,
Thank you for your review. We’re delighted to hear the team made everything simple and efficient for you. It’s great to know the process was handled quickly and smoothly. We appreciate your feedback.
Arnold Clark Team
Great experience
Very helpful and spoke me through everything calmy and professionally and made it smooth
6 July 2026
Very good service start to finish seen…
Very good service start to finish seen car we liked within few hours drove away
5 July 2026
Reply from Arnold Clark
Hi Steven,
Thank you for your feedback. We’re pleased to hear everything moved quickly and smoothly, allowing you to drive away in your new car the same day. We hope you enjoy your vehicle and thank you for choosing Arnold Clark.
Arnold Clark Team
No pressure sales
No pressure sales. The experience was smooth. Alex was polite, courteous and informative.
7 July 2026
Reply from Arnold Clark
Hi Paul,
Thank you for your review. We’re pleased Alex provided a courteous and informative service while making the process straightforward and comfortable. It’s great to hear you felt at ease throughout your visit. We appreciate your feedback.
Arnold Clark Team
Ordered vehicle and signed order…
Ordered vehicle and signed order agreement, however upon arrival to collect I was presented with an updated agreement for £500 more. When I pointed out the error I was told the price on the order form and on the app was correct, and needed to sign the updated agreement to take the vehicle.
28 June 2026
Reply from Arnold Clark
Hi Leo,
Thank you for your review. We're sorry to hear about your experience and any frustration this has caused.
We understand that you're currently in contact with our Customer Services team regarding this matter. We'll ensure that the details you've shared in your review are passed on and added to your existing case for consideration.
We appreciate your patience while this is being investigated and hope the matter can be resolved for you soon.
Arnold Clark Team
An excellent experience
A very relaxed approach from the salesman, not being too pushy. He was very professional, knowledgeable and helpful.
With a selection of franchises under the one roof it helped with our decision-making as we could easily compare the brands.
The price of the car was comptetitive,
7 July 2026
Reply from Arnold Clark
Hi Charles,
Thank you for your excellent review. We’re delighted to hear you appreciated the relaxed and professional approach from our team, and that the variety of brands available helped you make an informed decision. It’s great to know you found the vehicle competitively priced and the service helpful throughout.
Arnold Clark Team
Reply from Arnold Clark
Hi!
Thank you for the great review! We’re so happy you enjoyed your visit! Come see us again soon.
Arnold Clark Team
Do not trust this company they lie add…
Do not trust this company they lie add me drive 3h to purchase a in there words a immaculate car got to the show room the car had damiged wing beck bumper was pulling of and the paint was coming of it had stone chips on the bonnet when after drive so long I told them of the damiged car they just left me no one want deal with me so I end up warking out of the show room I felt awful no one want deal with me and just ignored me its cost me for there lies £50 in fual
9 July 2026
Unprompted review
Reply from Arnold Clark
Hi Andrew,
Thank you for your review. We're sorry to hear that you were disappointed with your experience and apologise for the frustration caused.
We appreciate you taking the time to share your feedback. Your comments have been passed to the branch management team, who will review the concerns you've raised regarding the condition of the vehicle and your visit to the showroom.
Customer feedback is important to us and helps us identify areas where we can improve our service. If you'd like to discuss your experience further, please contact our Customer Services team on 0141 648 1088 or customerservice@arnoldclark.com.
Arnold Clark Team
Great Garage and Professional.
ARNOLD CLARK in Glenrothes is the best garage to go to. When needing a good choice of cars new or used, I always find what I need. Customer service is excellent and efficient too. Good deals and trade-in is fair and easy.
7 July 2026
Reply from Arnold Clark
Hi there,
Thank you for your wonderful feedback. We’re delighted you continue to find a great selection of vehicles and receive efficient, professional service from the team. It’s fantastic to hear your trade-in experience and overall visit met your expectations. We appreciate your continued support.
Arnold Clark Team
Brilliant service from start to finish…
Brilliant service from start to finish helpful understanding without pressure to buy
4 July 2026
Reply from Arnold Clark
Hi Mrs Owen,
Thank you for your kind feedback. We’re pleased to hear you received supportive and attentive service throughout your experience. It’s great to know you felt comfortable and well looked after from beginning to end.
Arnold Clark Team
Car Buying Experience
Friendly, knowledgeable and helpful staff. Good and honest deal done for our part exchange
30 June 2026
Reply from Arnold Clark
Hi Jacqueline,
Thank you for your feedback. We’re delighted the team provided friendly, knowledgeable support and helped make your purchase a positive experience. It’s great to hear you were happy with your part exchange arrangement as well. We appreciate your review.
Arnold Clark Team
great service from start to finish
6 July 2026
Reply from Arnold Clark
Hi Steve,
Thank you for your review. We’re pleased to hear you received great service throughout your experience with us. Providing a smooth and enjoyable journey for our customers is always our aim. We appreciate your feedback.
Arnold Clark Team
Bobby was superb from beginning to end
Bobby was superb from beginning to end, whether on the phone for initial contact, in person at the dealership or in the follow up conversations. Helped us through what could have been a really stressful process friendly and professionally
4 July 2026
Reply from Arnold Clark
Hi Ben,
Thank you for your kind words. We’re delighted Bobby provided friendly, professional support throughout the entire process and helped make everything feel straightforward. It’s great to know you felt well looked after.
Arnold Clark Team
I received an excellent service from start to finish
I received an excellent service from start to finish. Each stage in the buying process was timed to suit me. The sales consultant was very informative and had a very kind personality. Thank you
7 July 2026
Reply from Arnold Clark
Hi Spencer,
Thank you for your review. We’re pleased to hear every stage of your purchase was tailored to suit your needs and schedule. It’s great to know our consultant provided clear information and a welcoming approach throughout. We appreciate your kind words.
Arnold Clark Team
Poor car
To good to be true. Brought a lovely looking Ford ranger ( or so it seemed) had the car around 4 days now and the dealer buffer and polish is begging to wear off now car is riddled with scratches. The bumper is hanging on by black silicone! Another part of the bumper is cracked found a few paint touch ups that are the wrong colour to the original paint! So overall a very poor car especially when it cost 30k! I’m within my rights to return this car under the consumer act! These issues need resolving
9 July 2026
Unprompted review
Reply from Arnold Clark
Hi there,
Thank you for your review. We're sorry to hear that you're unhappy with your vehicle and the concerns you've identified since taking delivery.
We appreciate you bringing this to our attention and would encourage you to contact our Customer Services team so that your concerns can be discussed in more detail. You can reach them on 0141 648 1088 or at customerservice@arnoldclark.com.
We look forward to hearing from you and assisting further.
Arnold Clark Team
Reply from Arnold Clark
Hi Shirley!
We really appreciate your feedback! It's feedback like yours that really keeps us motivated!
Arnold Clark Team
Another great purchase from AC
Bought my new car from Arnold Clark, Sighthill this week. Can only give positive feedback from start to finish. No pushy salespeople, helped me narrow the choices down and ended up with a great car. Great trade in price, beautiful car for a great price - even got a free gift thrown in.
5 July 2026
Staff helpful throughout and made the…
Staff helpful throughout and made the experience stress free
6 July 2026
Reply from Arnold Clark
Hi Mark,
Thank you for your review. We’re pleased to hear you found exactly what you were looking for. It’s great to know your experience met your expectations. We appreciate your feedback.
Arnold Clark Team
Over a month ago I contacted Arnold…
Over a month ago I contacted Arnold Clark, Sefton street Liverpool. I contacted to book a service on my mobility car. During this call I mentioned the exhaust light had come on. As in the past I was hoping for car to be picked up and delivered back. This was refused so today I dropped my car off at 8.15am just before 8.30 as I was asked and booked in for. I then left key and asked when it would be ready,admin informed me by 4pm latest. I then got a taxi home. Around 12.20pm I got a text saying work about to begin (so why 8.30 appointment in rush hour time). Around 2.30pm i was sent a video of mechanic going around my car checking brakes,tyres etc and chatting about oil change etc. Message with video stated jobs done. Got taxi back and arrived at 3.50ish and when walking in all garage was open and I seen no sign of my car. On going to service desk was told car not ready and would have to wait till end of day. I questioned what is end of day, he replied 5pm. I explained i would have to wait as i had been dropped by taxi. I was told to wait in waiting area around corner. Waiting area was a chair and 2 seater in the corner of a showroom facing the side of a van. I was left there for nearly one and a half hours with no offer of a drink on one of the hottest days. During this time one of the conversations I overheard was one staff saying to another "paying customers first". At 5.20pm I was told my car would not be ready till tomorrow (at no point did I see my car) i was obviously annoyed as taxi's had already cost me £60. I was offered a car on asking was told it was a Clio. I am 6ft 1 with a back and shoulder injury and explained that why I had a car high up and easy to get in and out. This was a dealership who usually have cars to follow when picking up or dropping off. I was told only a Clio available so I had to get a taxi home and one back again a further £60. This visit has now cost me £120 and a extra day off from work. No courtesy or care shown throughout this visit. On leaving garage doors shut.and staff leaving, my car was with them for 9 hrs for a service and clear exhaust. Now it's going into another day.
Would I recommend AC...NO
9 July 2026
Unprompted review
Reply from Arnold Clark
Hi William,
Thank you for your review. We're sorry to hear that you're dissatisfied with your experience and apologise for the frustration this situation has caused.
We'd like the opportunity to look into the concerns you've raised. To help us investigate further, we've requested additional information via a secure Trustpilot link. Please provide your full name, vehicle registration number and contact details, and a member of our team will review the matter.
If you would prefer to discuss this directly, please contact our Customer Services team on 0141 648 1088 or customerservice@arnoldclark.com, and we'll be happy to assist.
Arnold Clark Team
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