We bought very beautiful lighting here which was really high quality and priced well. But, we had to think for almost 5 days should we return it or not, cause we liked it and at the same time colour a... See more
Company replied
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See what reviewers are saying
I ordered Heritage Brass double sockets and a Euro module from Arrow, but they sent me the wrong parts. I contacted them on 15/08 to explain the issue, but my correspondence has been ignored a... See more
Very happy with all the help I've received from Rohit, Gil, Daniel and previously Vel over the years at Tooting branch, South London. Been working with them for years, sort me out good prices, and bon... See more
Company replied
I bought downlights from Arrow Electrical, and they were very helpful — especially Vimal. He’s fantastic and always goes the extra mile to help customers. I’ll definitely be coming back. He helped me... See more
Company replied
Company details
Written by the company
Arrow Electrical is a well-established name in the lighting and electrical industry, with 40 years of experience serving both trade professionals and homeowners. Founded in 1986, with our first branch opening in Shepherd’s Bush (W12), we have grown steadily to operate five specialist showrooms across London. We pride ourselves on offering expert advice, high-quality products, and dependable service across a wide range of lighting and electrical solutions. Our knowledgeable team is committed to helping customers find the right products for their projects - from everyday electrical essentials to specialist and design-led lighting. Built on four decades of industry expertise and long-standing customer relationships, Arrow Electrical continues to combine traditional service values with modern product knowledge.
Contact info
245-247 Cricklewood Broadway, NW2 6NY, London, United Kingdom
- 02084500000
- websales@arrowelectricals.co.uk
- www.arrowelectricals.co.uk
4.0
Great
84 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Washing machine seal - arrow electrics
I have used arrow electrics in the past. I needed a new seal for my Zanussi washer dryer.i called and provided the serial number and my part was delivered. I was offered some great advice about not using washing liquid, doing a weekly hot wash and using Calgon. I was also advised to clean the holes in the top of the dispenser draw as they were blocked. Great service and price. I wouldn’t hesitate to recommend
7 February 2025
Unprompted review
Reply from Arrow Electricals
Thanks so much for the… unexpected review! 😅
We’re delighted to hear your washing machine is living its best life, but we’re Arrow Electricals, the lighting and hardware people, not Arrow Electrics, the washing-machine-fixing superheroes!
We don’t sell Zanussi seals (yet!), but we’re thrilled you had a great experience with the other team. If you ever need lighting, switches, sockets or anything that doesn’t spin at 1200rpm, we’re definitely your people!
Wishing you many happy, clog-free washes!
Great communication and excellent…
Great communication and excellent customer service.
25 January 2025
Unprompted review
Reply from Arrow Electricals
We’re really pleased to hear you had a great experience with our communication and customer service. If you ever need any help in the future, we’re always here to assist!
Really helpful
Really helpful. As an amateur choosing the correct light fittings didn't go to plan. Arrow couldn't have been more helpful with advice and processing exchanges. Prices very good and fittings good quality. Will use again.
13 December 2024
Unprompted review
Reply from Arrow Electricals
Thank you so much for your lovely review!
We’re really glad we could help you find the right light fittings and make the exchange process easy. It’s great to hear you’re happy with the quality and value too.
If you ever need more lighting or advice in the future, we’ll be here and happy to help. Thanks again for choosing Arrow!
Great service and prices
Have used Arrow Electrical for many years. Great service and prices. Highly recommend!!
13 December 2024
Unprompted review
Reply from Arrow Electricals
Thank you so much for your loyalty and kind recommendation!
We really appreciate you choosing Arrow Electrical over the years. It’s always a pleasure to help, and we’re delighted you’ve consistently had great service and value with us.
Looking forward to helping you again soon!
Very competitive
Very competitive, quick delivery & great communication highly recommend
7 December 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your fantastic review!
We’re thrilled you found our prices competitive and enjoyed our quick delivery and communication. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Use this company at your peril!
Ordered 4x 82mm bezels - as were being advertised on their website. They sent 4x 80mm ones.
Contacted company and their response was: 'Unfortunately, the bezels only come in the 80mm size, not 82mm as listed on our website. I apologize for the mistake.'
They wouldn't issue a refund until I returned the items that they had sent in error. Yes, their mistake!
I did this at a cost of £3.95. My money, for their mistake!
They refunded me original cost of items - but not the postage I originally paid them. Several emails later they refund the original postage. But not the £3.95 I am out of pocket - for their mistake!
Several emails later they still won't pay the £3.95 I paid to send back the item they sent to me - having mis-advertised them. Oh, did I mention, their mistake!
17 October 2024
Unprompted review
Returns experience
I had received the wrong item due to an error on the sellers website, but this was promptly addressed and I received a full refund.
I would be happy to use this company again in the future.
31 October 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your feedback!
We’re glad we could resolve the issue quickly and get everything sorted for you. We really appreciate your understanding and look forward to helping you again in the future!
Fast shipping on online orders
Fast shipping on online orders, good stock in store and friendly people. Thanks all
19 October 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review!
We’re delighted you enjoyed our fast shipping, good stock, and friendly service. Your kind words mean a lot, and we look forward to welcoming you back soon!
Amazing service
Amazing service! Best Lights shop. Guys actioned every our request in no time.
14 October 2024
Unprompted review
Reply from Arrow Electricals
Thank you so much for your fantastic review!
We’re thrilled to hear you had such a positive experience and that our team could help so quickly. Your kind words mean a lot, and we can’t wait to assist you again!
Very happy with the communication and…
Very happy with the communication and service from Arrow electrical. We are developers and will use Arrow as our go to supplier moving forward.
1 October 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your kind feedback!
We’re delighted to hear you’re happy with our communication and service. It’s great to know we’ll be your go-to supplier, and we look forward to supporting all your future projects!
Excellent service from these folks.
Excellent service from these folks.. I would have no hesitation in recommending purchases from Arrow Electricals.
23 September 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback!
Mr Vimal service at Arrrow electrical …
I purchased quite a few items from Arrow electrical recently . It is an excellent shop with good quality items .
I particularly want to mention the excellent , competent , comprehensive and complete service I got from Mr Vimal the sales person. He is an outstanding salesman with ever smiling attitude explaining and patiently showing all items to my need . He has excellent interpersonal commmunication skills and he is an asset to the arrow electrical ar Cricklewood branch . Thanks for the service and good quality products
Dr G Senthil FRCS
ENT surgeon
30 July 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback!
Lack of knowledge & not helpful
We went to Arrow electrical in Cricklewood whilst the show room had good selection of lights their staff did not know much about lights! At one point they looked up lights we wanted on search engine and suggested we buy on-line from somewhere else - which is appalling & not being helpful. We were going to spend in excess of £3000 and we decided to go somewhere else who can offer informed decision making info. I would not recommend this store especially if you are retail!
8 June 2024
Unprompted review
Reply from Arrow Electricals
We are so sorry to hear about your experience and thank you for your feedback! We will revert this to managment to ensure this never happens again. I do apologise for this experience, and can assure you this is not the way we operate as it is not inline with our company ethics.
Super helpful and responsive
Super helpful and responsive. Vimal in particular was very accommodating and efficient
2 July 2024
Unprompted review
Vimal is an excellent advisor
Vimal is an excellent advisor. I was able to deal with my delivery address issues with him. very responsive
26 June 2024
Unprompted review
Excellent advice and help from Vimal
Excellent advice and help from Vimal, goods arrived quickly and returns dealt with no problem.
I have used this company before and would recommend.
22 June 2024
Unprompted review
Very satisfied with the lamps I…
Very satisfied with the lamps I ordered. Excellent prices and excellent service, fast, competent and very friendly. Although delivery to Switzerland is not easy, everything worked out wonderfully. Gladly again and again.
7 June 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback! It was our pleasure ensuring your items got to Switzerland.
Excellent service and products
Excellent service and products - totally recommend 👍
1 June 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback Gylnn!
Great customer service
Great customer service, we were informed at all times and all processes were smooth and seamless
18 May 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback Javier!
replacement for damaged glass
We ordered a light some time ago, but a delay in work meant it wasn't fitted until yesterday. The glass when fitting cracked. Despite being purchased at the end of last year, a replacement glass was arranged quickly. Excellent service.
16 May 2024
Unprompted review
Reply from Arrow Electricals
Thank you for your review and excellent feedback Mike.
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