Arthur Reviews 

537
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I'm not sure if Arthur have recently invested in their support, but the two issues I have had recently have been dealt with so professionally and promptly, it was amazing! Nigel was brilliant, so help... See more

Rated 5 out of 5 stars

The support from the team at Arthur has been second to none. We have had lots of questions and needed a ton of guidance whilst setting up and can't fault the service we have received, particularly fro... See more

Company replied

Rated 1 out of 5 stars

I was charged twice for one reference. This has never happened to me in 100 tenancies, so I can forgive the odd error, even though it is systematic ... and in theory my business relies on this system.... See more

Rated 1 out of 5 stars

we where forced to move to Arthur as our old property software company where bought out by them, there is nothing but problems, system crashing, slow downs making it useable for almost two weeks, unex... See more

Company replied

Company details

  1. Software company

Written by the company

Arthur is a cloud based property management solution, supported by apps, that gives users an unprecedented level of control over their portfolios by bringing agents, tenants, owners and contractors together on one platform. With an open API, Arthur offers the very best online property management tools in one seamlessly integrated bundle, including Xero, Zoopla, Rightmove, OnTheMarket and many others.

Arthur online

Written by the company

We are constantly innovating to make managing tenancies easier for all concerned and we need your help to do so!
I wanted more free time!! I wanted to be more efficient!! I wanted to look more professional!! “With Arthur’s unique approach I achieved this and more. My tenants could not believe that they got an app when they moved in” Sarah (Portfolio Landlady)

Contact info

3.4

Average

TrustScore 3.5 out of 5

537 reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

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3.4

All reviews

(537)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arthur is a great platform for…

Arthur is a great platform for landlords who manage their own portfolios. There is always help at hand as well. Can't imagine doing this without them. Special thanks to Ming. Good job, thank you

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Anthony Hollinshead - Financial support

Had some problems with how my invoices were turning out and couldn't get into contact with anyone at Arthur. I needed to send the invoices out on the next morning so time was of essence. Finally got through to some help and it was Anthony Hollinshead who helped me. I explained the problem late afternoon and it was sorted by 6:30pm the same day! I managed to send the invoices out the next morning on time. Anthony was superb and fixed the problems promptly. Would highly recommend getting help off Anthony for financials as I certainly will be.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Aleesha was superb

Aleesha was superb. I started my enquiry via the website chat and Aleesha had no probems in calling and guiding me through to a successful conclusion. Superb customer service and product knowledge.

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Great customer support

Our company has been using Arthur for just over a year, and I mainly access it for reporting purposes within the business.

Arthur team are very knowledgeable and always very prompt to respond. Kevin Paul has been very helpful in creating and amending custom reports to meet our reporting requirements in the last few months - quick, efficient and with great attention to detail.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Custom reports

Kevin Paul was brilliant and created a custom report giving me exactly what I needed, and in a really good timescale as well. Very impressed.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

Great help

Great help from Sai. Resposive and solved my issues straight away!

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Software and training

I had training session with Megha Patel and I just want to say that she was brilliant, friendly and helpful
I have bit sceptical about this software at first but the more time I have spend on it it started to make much more sense for me.
During the training:
All my questions have been answered and I have learned so much.
I can only recommend this software to everyone because it is going to make your life so much easier and defiantly make sure to book a training session as only then it dose make much more sense

8 February 2022
Unprompted review
Rated 5 out of 5 stars

Tutorial With Rayan Alim

I had a tutorial with Rayan Alim at Arthur and he was extremely helpful. He understood my queries, was proactive in his suggestions and made alterations to my set up during the tutorial and after it had finished. He helpfully suggested recording the session which I will definitely look back on and has made it easy to come back to him for more advice, should I need it.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant property management and support

We have used Arthur since starting our property management company in 2018 and the software has improved massively in that time. Really happy with the quality of the product and support. Nikoleta is our dedicated contact and is nothing but helpful and supportive and Kevin has been fantastic with helping us with bespoke reports which have saved us countless hours - cannot recommend them enough.

4 February 2022
Unprompted review
Rated 1 out of 5 stars

Too many bugs

Too many bugs, without consideration for the imact the system not working has on our business. We have had Data issues (where people can see data they shouldnt be able too), search not working, statements dissapear.... don't feel particulaly valued.

3 February 2022
Unprompted review
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Reply from Arthur

Hello Neil,

Thanks for taking the time to leave a review. I'm sorry to hear this was your experience. Here at Arthur we pride ourselves in providing the best possible service to our clients. It would be very useful to delve further into the specific issues you have been facing to better understand what has happened here and get everything back on track, so that we can ensure you have the most optimal experience using Arthur. Please get in touch via email, phone or our live chat function and our team will be happy to help you.

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