Arthur Reviews 

Much appreciation to Nigel this afternoon for replying super quick to a support ticket. His reply answered my question fully with clear instructions, including screen prints. Excellent support.

Nigle was quick answering my questions and on point witht he subject

I have recently joing Arthuronline to help my real estate business to grow and become better systemized. I'm very happy with the program and specially witt Shivam Vasisht, my financial team advisor who has gone through every single problem we had and make sure that we hit our deadlines.

FROM A PREVIOUS CUSTOMER - MARCH 2022 TO APRIL 2023

We moved away from Arthur Online in April 2023 after 13 months of horrendous issues with their system after the software we were using was bought out by them. There were constant glitches, errors and terrible customer service because the staff are run ragged dealing with constant complaints. Our main review is on Google for anyone that wishes to read an in depth overview of the problems that we experienced, if you are thinking of joining I would strongly advise you to read it, it will save you a lot of wasted time and money!! We can see that the same issues are still occurring after reading the recent reviews, we would urge anyone considering to use this software to stay away! We moved away from Arthur to Alto Vebra in 2023 and now have a stress free life, not one single 'glitch', a system that does what it is supposed to do, it has made us realise how truly awful Arthur was!

I see Arthur are still using the same response "We are sorry that Arthur Online wasn't the right fit for your business and your needs" The majority of positive reviews are for the 'support' their staff have given, we often had review requests for individuals, no doubt an attempt to boost their rating and dilute the real experiences from reputable business owners!

They are still trying to pass the blame onto their users! It is not the right fit for peoples businesses or their needs because the system is littered with bugs which cause so many errors, you then have to pay for 'training' for Arthur to correct issues! Stay away at all costs is our advice, from a reputable Letting Agency looking after 300 houses, who have been in business for 30+ years!

**UPDATE ** In response to your reply 22nd August 2024 - All reviews previously provided by different email addresses are genuine and have not been duplicated, all reviews have been carried out by separate individuals who worked for our company who all wished to share their individual feedback, because of how bad their whole experience was! The reviews that have been left are 100% fair and focussed, the sole purpose of leaving the reviews are to hopefully help other property professionals from making the same mistake that we did, in using your platform and wasting a lot of time, effort and money. That is the purpose of Trustpilot after all.

Wishing you all the best in your future endeavours.

After doing things manually for a very long time transitioning to a software has been challenging. Arthur is good value for money and whilst it can be tricky to use sometimes I am getting the hang of it.

Kevin has been really helpful in customising my reports and have raised another ticket today for the financial team so hopefully someone will reach out tomorrow to help with those queries. Ticketing system seems to work well.

We had high hopes. We are looking to start our own business, and we were very impressed by Arthur and what it could offer. I had enquired, twice, about trying to set up a suitable day/time that could work for all involved to discuss prices/set up a demo, and I've not had any correspondence at all. Very disappointing - it feels as though Arthur is not looking to cater to new businesses, but to provide their services to already established ones.

Having had a number of teething issues at set up, we are now in a position where Arthur is operating effectively. Special shout out to Anthony who has been integral in getting us to this point and been very very helpful.

Great support from Anthony Hollinshead. I have had multiple issue which Antony has resolved in a friendly and efficient manner. Anthony is a true professional.

Thanks Anthony!

Awful. Their platform is not working for weeks now and i cannot have acces to my documents and deposits. Their client service and hep desk is non-existent. No phone number to call...
Following a helpful explanation by Arthur, i am happy to change my review. But i still advise the site to have a phone line available so customers can directly get in touch and seek help. Their help desk is useless in my opinion.

Excellent Service
Great Communication
Nice Vibe

Amazing customer service from Nikoleta on a recent issue. I received fast and informed responses and resolution of the issue very quickly.

Ticketing system works really well, speedy response and Kathryn was very helpful (and patient!) with my queries. She was able to talk me through the issue I was having with speedily and concisely.

Thank you to Kevin for his help with setting up custom reports. The Arthur report writer is not as flexible as we might like but Kevin is always helpful and has been reliable in getting reporting issues resolved using custom reports.

Kathryn dealt with my query efficiently and resolved the problem within a short timeframe.

Kevin was great help and really quick when responding to my issues.

Really clunky software, incredibly hard to use and to learn. The staff just try to upsell you for £600 trainings just so you can learn how to use the software. Honestly, even simple spreadsheets to track tenants, deposit etc is faster to do. I have requested a refund of £381.57, and to cancel my subscription. If I get a refund, I will remove my review.

Still desperately trying to have someone from Arthur Online respond to me from last week. None of the phone lines are being answered by them and whilst they have promised to come back to me they are not responding at all. Steven Mendelson

Nigel is great at his job and is always helpful and quick

Nigel Asamoah has been incredibly helpful. always going above and beyond when Ive needed assistance and responding very quickly when its been needed.

Nigel's onboarding explanations and walk throughs have helped massively in understanding the system and its functionality

Max has been outstanding, He clearly understands good customer service and this has contributed to me committing to Arthur's Product. Very good so far.