Arthur Reviews 

I’ve worked in lettings long enough to remember hand written rent books and moving to Arthur made me want to try them again as it would have been faster and more accurate! Trying to communicate with Arthur is extremely frustrating as they force you to use an online chat service which is next to useless, the time it took to get a basic question answered averaged about 40mins. One of the more satisfying parts of my job role is a weekly reconcile which before moving to Arthur was no problem and I could reconcile to a 1p, however the whole time I was using Arthur I was unable to reconcile to anywhere near the amount I was looking for and was often given figures that were £1,000’s of pounds out!. The Arthur system was very confusing, slow, and unreliable, glitch after glitch after glitch.
Please do not agree to trying this system if you want to remain sane.

I run a reasonably sized property management company and have been for 18+ years, Arthur bought out the system we were using and we migrated to Arthur as a result in March 2022 and experienced 13 months of hell. All appeared professional and ok to begin with, but we soon found out that the system does not work as it should, Arthur had so many 'Glitches' 'Bugs' I had to keep a record of them in an A4 ring binder, I could wedge open my front door with it on a windy day there are that many!! Xero integration did not work all the time and produced errors on statements, we had to constantly check transactions and correct errors, Arthur staff were overrun and couldn't cope with the volume of technical issues they were experiencing. The whole point of a software system is to streamline your business, not crucify it! We are extremely thorough and checked transactions were correct, if you move to Arthur and look closely you will find transaction errors on statements etc. I guarantee it! The nail in the coffin was when I posted a rent in January 2023 of £350.00, the tenants rent owed was £750.00, the tenants statement updated correctly showing their arrears, however, the Arthur system posted the £400.00 arrears onto the landlord statement and was going to allow me to pay the landlord the £400.00 we hadnt even received!!!! AWFUL! If you don't check things your client account could end up losing money due to Arthurs 'glitches' 'bugs' You will spend hours and hours reporting glitches/bugs, you will be notified that they are experiencing 'global issues' on a regular basis, all of which impact the daily running of your business! If you want a relatively stress free life I would recommend you choose a reliable software provider, we moved away from Arthur after spending a lot of money with them, it was the best business decision we have ever made, the new system we moved to is professional, the onboarding process was exceptional, the system does what it is meant to do without 'glitches' and 'bugs', it made me truly appreciate how shocking Arthur was. Arthur updated their terms and conditions whilst we were still clients so that they cant be held responsible for any losses you suffer as a result of their system glitches etc, they also state that they can't guarantee the system will work!!! We had staff in tears, staff leave the job and staff stressed all due to Arthur. We spoke to other agents that were onboarded at the same time after they breached data protection and cc'd me into a list of all the other agencies onboarding at the same time, lots of them were experiencing the same issues and were totally fed up of the Arthur system. I am not normally a person to write reviews, I am doing this in the hope that this review will save someone a lot of time, money and stress. I haven't experienced any 'glitches' or 'bugs' AT ALL for the last 3 months since moving away from Arthur in April 2023. Good riddance!!

Unfortunately despite our best efforts to remain with this system we eventually decided enough was enough. So many issues, untrustworthy reports and incorrect data caused us no end of problems. After just over 1 year we moved to another tried and tested system. It has been a revelation and proved to us how poor this system was. My staff now enjoy working again. I’m sorry but I can’t describe in detail just how bad this system was. Awful.

Nigel was really helpful and was able to look into my queries quickly and resolve them to avoid any further delay

We've been using Arthur for almost 2 years now and I had my first training session with Subomi last week. It was a great call where I learnt so much that I hadn't been doing correctly on Arthur and just how much functionality it has.

Having Arthur on board has definitely helped reduce workload and having to track spreadsheets of income, costs as well as ease of communication with tenants.

Terrible software, messages and emails dont get sent to tenants, impossible to find messages or work orders. Would not recommend. I have been in lettings for 20+ years and it is by far the worst software I have used. Created reports do not reflect balances when trying to chase arrears. Avoid if you want to keep good levels of customer service.

Arthur was activated on 1st January 2023 and I have required assistance on a few occasions.

I contacted Nikoleta, her prompt response and assistance was greatly appreciated.

The Arthur diary requires a little modification and we are aware same is being addressed.

Nikoleta, in particular has assisted ourselves greatly and we appreciate same.

I use ArthurOnline for my whole portfolio. Some are now managed by agents and some are self managed. The ssytem (after I learned it) is easy to use and it keeps us super organised. The best part is the monthly tutorials, which means I get to speak to my ArthurOnline contact and ask questions (we keep a running list) and also get them to cast an eye over my dashboard to make sure I have it well organised. These guys are great and I am very grateful you made the software and most importantly the access monthly to the team to keep it all in great shape. Highly recommended!

Customer service is exceptional. Really friendly, down to earth and always there to guide, help and resolve any issues we come across in our day to day. Nothing is too much for them and they are great. Shout out to Max who always steps up and helps but my special shoutout is for Nikoleta. She's an absolute superstar and is always checking in and her responses are always rapid and she goes out of her way and above and beyond to assist me in any of my issues.

I tell her this alot but she is my hero! Best customer service i've ever received. Be lost without her support and guidance.

Nigel was very helpful and helped me sort the issue I was having with mail merge.

Having just moved over to Arthur from another software provider I can honestly say I'm amazed at the difference in service we receive.
The team at Arthur have been fantastic from start to finish from my initial meetings with Scott to the helpful support team who are always prompt and happy to help.

Very happy we joined Arthur.

After two years decided I was wasting my time and money with Arthur. I am a small letting agent.
Having a lifetime experience implementing financial systems I expected to be able to master this system but despite paying for the Arthur set up and investing untold hours, Arthur never delivered.
Business critical processes, like paying rent to landlords, were not reliable. Support which initially was helpful, seemed to be fragmented, slow and disjointed. Sometimes well meaning support would solve problems in Arthur and cause problems in Xero our linked accounting system.
I understand that the company changed ownership in the last year or so and since then support staff changed, levels of support declined and the cost to subscribers increased.
The final straw was in a recent outage which stopped my business from paying landlords, I cancelled my direct debit with bank and to my surprise my subscription was rescinded immediately. This was not in Arthur's T&C's. I was contacted by support who said that they would look into my grievances, but I never heard from them again.

Sadly a costly and lengthy process to find out they can’t follow or even advise on a process that works for student accommodation providers. We are now a year down the line with still being unable to move to issuing of contracts. Bugs , false pathways , etc all contributing to a system that just doesn’t work for private student halls. They can’t allocate deposits in advance. They can’t accommodate non allocation of rooms. They can’t follow basic GDRP guidelines
In short a waste of year of my staff and external teams time. I am now half way through next year bookings with having to revert back to docusign which worked No signed contracts nothing.

I explained our process in January in detail and shared our process but they can’t even get basic formatting correct

Apparently as we have used it they won’t reimburse us. We were being used as guinea pigs as this doesn’t work for a business such as private halls. So no we haven’t used it. No contracts signed from our go live date of sept 2022 means it’s not fit for purpose.

Do not use this program if you are a private student hall provider. They just done understand the business or process

Nikoleta @ Arthur delivers great service!

Looking to move across to Arthur but get stuck at the onboarding screen across all platforms and devices, cant get to dashboard.

I had logging in issues all day with Arthur.
Nigel worked tirelessly to resolve it for me today. I'm very impressed, thank you Nigel, you're brilliant.

Nigel did a great job! He was able to explain the App thoroughly.

Great, fun and full of quizzes! Haven’t made any money yet but really enjoy it and love the idea!

I spoke to Nigel today he was very helpful and got my issue sorted with in 10 minutes.