ARTSABERS Reviews 

270
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be of exceptional quality, praising the solid build, great craftsmanship, and amazing lighting effects. Many buyers mention that the items arrive in wonderful condition and work perfectly, making families and individuals extremely eager to purchase from the business again. However, some customers also noted significant delays with shipping times, unexpected backorders, and extremely long waiting periods for their packages. Some reviewers additionally experienced poor communication, missing tracking information, and major difficulties getting helpful responses from support teams when trying to resolve issues.

What people talk about most

Product

Consumers find product quality and craftsmanship to be exceptional, expressing great satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting that while some consumers experienced severe... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers report that orders... See more

Response time

Users describe ambiguous interactions with response time, as some reviewers experience extreme delays, long... See more

Customer service

Clients share ambiguous opinions on customer service, as some reviewers experience long reply periods and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an overall positive experience with Artsabers. The product quality is excellent — everything works perfectly, and the build feels solid and well-made. You can tell that attention was gi... See more

Company replied

Rated 5 out of 5 stars

Ok so I want to give an apology for a review that I gave earlier on an order that I placed. There was a misunderstanding on my part because of my orders locations. They had to split my order. I finall... See more

Company replied

Rated 5 out of 5 stars

This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that sho... See more

Company replied

Rated 5 out of 5 stars

I ordered the Master Eno Cordova lightsaber. Love the Jedi Fallen Order game and Jedi Survivor game. Lightsaber has great craftsmanship. It will make a fine addition to my collection. Absolutely love... See more

Company replied


Company details

  1. Collectibles Shop

Written by the company

ARTSABERS is dedicated to crafting sabers for enthusiasts just like you. Transparency is one of our core values. We invite you to share your genuine feedback on our Trustpilot page. We value your opinion and thank you for being a part of the ARTSABERS community.


Contact info

3.2

Average

TrustScore 3 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(270)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing

My only issue would be how long it takes to process the order. Other than that it has gone great. My emails were answered quickly and I was able to track my package through out the entire experience.

8 May 2024
Rated 3 out of 5 stars

A nice replica

They make or at least sell great sabers but not all is perfect. I bought the Luke ROTJ Saber. Firstly I ordered the weathered version but received the regular one. The control box is loose which is annoying. Lastly the battery holder is kinda touchy, instead of just putting the batteries in and ya done, ya have to play with the position of the batteries so they make proper contact with the holder...otherwise the saber won't turn on

20 April 2024
Unprompted review
Rated 5 out of 5 stars

We bought the Marrok saber and it did…

We bought the Marrok saber and it did not disappoint. Item arrived super fast! Love the quality. But there’s wayyyy Too many fonts programmed into the saber and zero fonts for the ACTUAL character the saber is meant for, which is kinda lame :/

8 April 2024
Rated 5 out of 5 stars

Simplex V2 review

Product - absolutely awesome
Learning curb - Very high (But it is expected)
All in all - Great product
Something interesting I realised when I got my first saber (A Simplex V2) was that it had an incorrect instruction manual that didn't contain all the gestures and commands to do everything it is supposed to. However, upon buying my second Simplex V2 the instructions had updated and worked for both the new and old model.
If you buy a saber and the instructions are wrong, contact customer support, they will send you a link to a video explaining and demonstrating everything your saber can do.
9.5/10, would recommend.

2 February 2024
Rated 1 out of 5 stars

Website sucks 🐓

Website sucks 🐓
Has 2 completely different policy's whenever I log in some of the payment methods they have set up don't even work did I mention its all dropshipped? Yeah good luck getting something fixed these 🤡s don't even have the sabers in hand oh oh also they are well known for using large tik tok and youtube creators to promote the company then abandon them as soon as a deal is stuck
And I thought ultrasabers was bad hahahaha

20 February 2024
Unprompted review
Rated 4 out of 5 stars

Great lightsaber

Good quality lightsaber, works totally fine.
Only thing I'm missing is that I only got a charging cable, but no charging cube. Also I'm missing the basic instructions like how to put together the saber and what the extra parts are for. Overall, great service.

2 March 2024
Rated 1 out of 5 stars

Inaccurate pictures versus item sent

My request for a refund as yet to be granted just a notification to review your return policy. The lightsaber I purchased does not match the lightsaber on your website I am still waiting to hear back from someone. From your warehouse department or whatever.

4 March 2024
Rated 5 out of 5 stars

Awesome

Awesome, well made product for the price. We can dual with force and have a rough action without fear of breaking the Sabers.
Will purchase again

6 March 2024
Rated 5 out of 5 stars

The best in the galaxy

They are always helpful, patient and accurate with questions and they deliver true quality for all of their products at a really good price. This is the best company to pick any lightsaber and
any accessory.

6 March 2023

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