Ascendservers Reviews 42

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have to say the support guys are GREAT any time of the day or night just start a chat with them from the website and they can walk you through just about anything. my brother and I were playing a te... See more

Rated 5 out of 5 stars

We just moved our Valheim server and faced some issues initially. We got a response a few hours after we sent out our ticket and they helped fixed the installation issue. We're relatively new to this... See more

Rated 1 out of 5 stars

Worst provider ever. Irresponsive support, server down more than 50% of the time. Data in server corrupted all the time, have to rollback data every single day. Sent tickets for help 4 days ago, no re... See more

Rated 5 out of 5 stars

Bought a very inexpensive server, had a few issues, so i asked for help. I got Brandon. Dude knew exactly what was going on and how to fix it and did so in a completely professional manner. I will be... See more

Company details

  1. Web hosting company

Information provided by various external sources

High quality game hosting and dedicated game hosting servers from CitadelServers.com. Enterprise hardware with Premium Networks and advanced ddos protected hosting


Contact info

4.2

Great

TrustScore 4 out of 5

42 reviews

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Rated 5 out of 5 stars

Just moved

We just moved our Valheim server and faced some issues initially. We got a response a few hours after we sent out our ticket and they helped fixed the installation issue. We're relatively new to this hosting business and found them at comparegameservers after lurking through reddit a few times.

8 March 2021
Unprompted review
Rated 1 out of 5 stars

Worst provider ever

Worst provider ever. Irresponsive support, server down more than 50% of the time. Data in server corrupted all the time, have to rollback data every single day. Sent tickets for help 4 days ago, no response so far. Don't believe in their moneyback guarantee because they will not be even responding to your request.

16 February 2021
Unprompted review
Rated 1 out of 5 stars

If I could give 0 or negative stars I…

If I could give 0 or negative stars I would,
They offer game hosting servers, setup within 30 mins of payment, here it is over a week now and my server is still not up, they took my money within seconds sent me a login to their service portal and that was it, I have been trying to contact them for over a week, no one will answer, for the first 2 days all I wanted to know was when will it be up, after 4 days I asked for a refund, Crickets. I ended up having to get my server elsewhere, it came up in 5 mins ready to go.
RUN, as fast as you can from this company.

UPDATE: A month later still no server and they are trying to charge a reoccurring fee.

2 August 2020
Unprompted review
Rated 5 out of 5 stars

Not as bad as I thought

I am experienced in the server hosting world. And was treated well here. Had a actual problem and they worked with me to fix the problem. Response time wasn’t immediately but they responded within 2 hour of me answering the ticket.

26 February 2020
Unprompted review
Rated 5 out of 5 stars

Good host

Good host, great experience, worth the money, cheaper than other hosts but does not lack with customer service or features. Found them through comparegameservers.com

17 February 2020
Unprompted review
Rated 1 out of 5 stars

The service did not work form day one…

The service did not work form day one and after getting ghosted by support for 3 days they finally replied with a generic fix that didn't fix anything. After I replied to the support ticket explaining that it did not work they suspended my account. Almost positive this is just a scam. I have never had such a horrible time with a server hosting service in my life.

22 September 2019
Unprompted review
Rated 1 out of 5 stars

Bad service if you ask to get your…

Bad service if you ask to get your money back the same day you have paid for a service, then they will not give the money back. No, they want to keep the money. Beautiful such some good servers, just bad support and staff workers there are so greedy and money grieving.

Dårlig service, hvis du beder om at få dine penge tilbage samme dag du har betalt for en service, så vil de ikke give pengene retur. Nej, de vil beholde pengene. Smukt sådanne nogle gode servere, bare dårligt support og staff arbejdere der er så grådige og penge griske.

31 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Bought an ARK server and they helped me in configuring my server as I do not know much about controlling a server and this is my first time. Customer service is excellent and live chat is very helpful! 5 stars for the team!

18 July 2018
Unprompted review

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