Ashberry Homes Reviews 

736
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, knowledgeable, and professional staff for making the entire buying process exceptionally smooth and easy. Consumers note that the team consistently provides clear explanations, honest advice, and regular updates, offering great peace of mind. Some reviewers were not happy with communication issues and frustrating delays regarding property completion, unfinished infrastructure, and remedial works. A few people also experienced unhelpful, arrogant, or rude customer service interactions and unexpected pressure from the sales team. Some individuals noted that resolving these post-purchase problems took considerable time and effort.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that team members are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and informative staff... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process has been incredible... See more

Location

Users describe ambiguous interactions with location, as opinions regarding different developments vary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Where do we even begin? From the moment we arrived, the whole experience has been incredible. We’re now making the final decisions for our new home and eagerly waiting for it all to come together.... See more

Company replied

Rated 5 out of 5 stars

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems,... See more

Company replied

Rated 5 out of 5 stars

I wanted to thank Hannah at Fardale View in Kilmarnock for her lovely and professional service so far. I reserved our dream house and she's been a fantastic help answering all of our lists of question... See more

Company replied

Rated 5 out of 5 stars

Pilgrims Way, Beverley We have exchanged on our new home at Pilgrims way and have nothing but positives to say about our experience. Cathy the sales executive, Dennis the site manager and Rebecca... See more

Company replied


Company details

  1. #19 of 31 best companies in Home Builder
  2. #41 of 52 best companies in Construction company
  3. #15 of 30 best companies in Housing Development

About Ashberry Homes

Written by the company

Welcome to the official Trustpilot page for Ashberry, part of the Bellway family and one of the UK’s leading homebuilders.

Carefully chosen locations, homes that ooze individuality, energy efficiency as standard. From 5-bedroom homes through to 1-bed apartments, new homes are what we do, and we’re proud to do it across England, Scotland, and Wales.

Our range of homes and locations are only enhanced by the schemes we have on offer, meaning that homebuyers of all kinds can enjoy a beautiful new home, no matter their status. It couldn’t be easier to find your perfect home. Especially when it’s an Ashberry home..

Ashberry Homes, proudly part of the Bellway family.
Find my home Why buy new? Customer stories Your journey with ashberry


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

736 reviews

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4.5

All reviews

(736)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We would like to thank Karen at Cherry…

We would like to thank Karen at Cherry Meadow for the excellent job she did as our sales advisor. From the very first meeting, she was welcoming, professional, and easy to talk to. She explained everything clearly, kept us informed at every stage, and always took the time to answer our questions in detail.

What really impressed us was her friendly and caring attitude. Buying a home can feel stressful at times, but Karen made the whole experience much more enjoyable. She had a way of making us feel comfortable and confident in every decision, and her knowledge of the process gave us real peace of mind.

Karen went above and beyond to make sure we felt supported, and we are truly grateful for her help.

21 May 2025
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Reply from Ashberry Homes

Hello Robert, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Karen! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Zoe

Rated 5 out of 5 stars

The sales lady cath was good.

The sales lady cath was good.

6 August 2025
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Reply from Ashberry Homes

Hello Jeremiah, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Zoe

Rated 4 out of 5 stars

The sales lady in deeside cathy is…

The sales lady in deeside cathy is awasome.

6 August 2025
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Reply from Ashberry Homes

Hello and thank you for taking the time to share your experience. We're thrilled to hear of the excellent service you received from your Sales Advisor Cathy. We wish you all the best in your new Ashberry home. Many thanks Helena

Rated 5 out of 5 stars

Luke was just brilliant

Luke at the wickets made the reservation process seamless and was able to answer all my questions about plans that I had.
While I appreciate seeking a house is a sales role, Luke was not pushy gave me the time I needed to make sure this was the right decision and even helped me with the local nursery location.
Also I appreciated the honesty about where the house will be ready which was really helpful for me to plan in my budget.

30 July 2025
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Reply from Ashberry Homes

Hello Emma, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Luke! We wish you all the best in your new Bellway home and would love to hear back from you once you're all settled in. Thanks again, Zoe

Rated 5 out of 5 stars

Ashberry homes

The Sales Advisor was nice and I had a pleasant time during the process of buying the house

21 July 2025
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Reply from Ashberry Homes

Hello Rebecca, thank you for taking the time to leave this great review! We are pleased to hear of the experience you had with your Sales Advisor and we wish you all the best in your new Ashberry home. Thanks again, Zoe

Rated 5 out of 5 stars

I don’t believe it! Wow.

I don’t believe it!
We have just taken possession of our Ashberry home on the Forster Park, Stevenage development.
The quality of the home is amazing, with just a few minors, that are being sorted as I write this review.
The process has been managed throughout out very well indeed and keeping us informed as the build was being completed.
We would like to mention two individuals that have gone up and beyond to make we are happy with the house.
So, a special thank you to Matt Dsouza and his team for all he has done for us managing the house and any alterations we had were done, making sure our dreams come true, we also like to say a massive thank you especially to Agie Kuciak Sales Advisor and rest of the Sales Team for their help with making us aware of the products that are available and sorting out many of the questions that we have had.
Ashberry have delivered on their promise of a quality build in the time line they gave us.
Thank you once more,
V M. Jeff & Sheralyn.

28 July 2025
Unprompted review
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Reply from Ashberry Homes

Hello Jeffrey and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Zoe

Rated 5 out of 5 stars

The bungalow we have reserved is just perfect.

The bungalow we have reserved is just perfect and the staff in the sales office have been knowledgeable, efficient, helpful and friendly.

22 July 2025
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Reply from Ashberry Homes

Hello Joyce and thank you for this excellent review regarding your chosen home and the service you have received from the team! We wish you all the best in your new Ashberry home. Many thanks, Tom

Rated 5 out of 5 stars

We were given a lot of helpful…

We were given a lot of helpful information when we visited the sales office. Michelle explained the purchasing process very clearly.
Any queries we have had are promptly answered.

15 July 2025
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Reply from Ashberry Homes

Hello Austin and thank you for this great review! We are so pleased to hear of the excellent service you received from your Sales Advisor, Michelle! We wish you all the best in your new Ashberry home. Thanks again, Tom

Rated 5 out of 5 stars

Michelle was very informative when we…

Michelle was very informative when we made our enquiries.
She was so helpful with any questions we asked and held our hand over the phone as we signed contracts.

15 July 2025
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Reply from Ashberry Homes

Hello Marian, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Sam

Rated 5 out of 5 stars

Kudos to Eastview manor team

Being a first time buyer I want to appreciate how the team has been very helpful.
Literally they held my hand from reservation to moving inIts been a month and no regrets.The experience has been amazing.
Thank you Mhairi,Alison,Fergus and William .
I just wish the could do some landscaping on the back garden
Great team

19 June 2025
Unprompted review
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Reply from Ashberry Homes

Hello Monica and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received from the team at Eastview Manor. This really is the type of feedback that we strive to ensure we receive! Thanks again, Sarah

Rated 5 out of 5 stars

Highly recommend!

Jos at the Blandford site was absolutely amazing! She was very patient with us and showed us around any plots we wanted to see (including multiple visits). Jos knew the site extremely well and her knowledge was truly amazing.
The houses are very well built and, although the finishes aren't exactly what we would have chosen, I understand that a number of upgrades are offered depending upon the time of order.
Would highly recommend Ashberry Homes and would use again in the future.

8 July 2025
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Reply from Ashberry Homes

Hello Megan and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 2 out of 5 stars

Unfinished estate …

Ashberry Church View Callerton Newcastle Upon Tyne, totally unfinished estate, road still with temporary base, paths unfinished, landscaping areas are embarrassing, just finish the estate Please 🙏

22 June 2025
Unprompted review
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Reply from Ashberry Homes

Hello Robert and thank you for taking the time to leave this review. To better understand your concerns and so that we can pass the matter along for investigation by your divisional team, we've requested some additional information. We'd appreciate it if you could please provide your development name and plot number. Many thanks, Team Ashberry

Rated 3 out of 5 stars

Pro's & Con's when buying with Ashberry

Our experience with Ashberry Homes began positively. The team initially presented themselves as professional and knowledgeable, and the build itself was completed efficiently and to a high standard.
However, after paying the reservation fee, we encountered several frustrations. The sales team repeatedly warned us that any delays from our legal representatives could result in the loss of our plot. Despite our efforts to explain that these matters were beyond our control, the response we received was largely unsympathetic. We were also disappointed that requests to view the build’s progress—to better plan our interior design—were not well accommodated.
Post-completion, the most significant concern has been the ongoing maintenance and site management. The grass throughout the estate remained overgrown for nearly a year, numerous newly planted trees have died, and the general appearance of the development is already beginning to deteriorate. As the site has not yet been adopted by the local council, responsibility currently lies with Ashberry Homes.
Based on these experiences, particularly regarding post-sale care and communication, I would be hesitant to purchase another property from Ashberry.

22 June 2025
Unprompted review
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Reply from Ashberry Homes

Hello Daniel and thank you for taking the time to share your experience. This isn’t the type of feedback we hope to receive, and we would like to pass your comments along to your divisional team for investigation. We have requested some additional information and would kindly ask you to provide your plot details and development name. Many thanks, Team Ashberry

Rated 5 out of 5 stars

So far so good

So far so good. We have dealt with Jordan at Great Dunmow Grange, Beaumont Park. She has been absolutely fantastic in the way she’s looked after us. Cannot wait to move into our brand new home in October . Jordan is an absolute credit to Ashberry Homes, positive , helpful, informative and welcoming.

18 June 2025
Unprompted review
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Reply from Ashberry Homes

Hello Karen and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 5 out of 5 stars

A pleasure from the start

A pleasure from the start. The houses are gorgeous and in a great place but the best part of the process so far is the way that we have been looked after by the sales rep, Eve.

17 June 2025
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Reply from Ashberry Homes

Hello Sue and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 5 out of 5 stars

Fantastic Sales Advisor

The sales advisor Jordan was so helpful and friendly and I felt like she really cared and wants me to be happy. She explained everything so well and went above and beyond to please me and make it a good experience. I was not rushed at all and felt like she really took the time to make me feel comfortable.

9 June 2025
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Reply from Ashberry Homes

Hello and thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Jordan! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry

Rated 5 out of 5 stars

Paul made the property viewing…

Paul made the property viewing experience stress-free and informative. Would definitely recommend speaking to him if you're looking at properties in Ashberry, Braehead.

15 June 2025
Unprompted review
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Reply from Ashberry Homes

Hello Dhawal and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry

Rated 5 out of 5 stars

Amazing and very helpful sales team...

Amazing and very helpful sales team.... namely Cody at Horwood Gardens Leicester....
So thorough and honest in all aspects which really sold the house to us.
Recommended the perfect plot for our needs.
We would like this to be relayed over to the management team and Cody herself too...
She's a great asset to the company.

22 November 2024
Unprompted review
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Reply from Ashberry Homes

Hello Ram, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisor, Cody! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in. Thanks again, Team Ashberry

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