AskDirect Reviews 

1,103
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing, often finding products significantly cheaper than elsewhere. Many praise the fast and efficient delivery service, with items often arriving quicker than expected and well-packaged. The ordering process is generally described as easy and straightforward, contributing to an excellent overall service experience. However, some customers also noted issues with delivery, experiencing delays, non-delivery, or receiving incorrect items. These instances included orders getting stuck in transit or not arriving at all, sometimes without proper communication or resolution.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and prompt delivery,... See more

Price

Reviewers consistently express satisfaction with the pricing, often finding products at significantly lower... See more

Product

Consumers find products to be positive, often highlighting great prices on items like Sony amplifiers, LG... See more

Service

Users describe positive interactions with service, often rating it as "ten out of ten" and "excellent" due to... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... See more

Rated 5 out of 5 stars

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... See more

Rated 5 out of 5 stars

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... See more

Rated 5 out of 5 stars

I originally bought headphones through Amazon and DPD messed up the delivery and returned them...i spoke with Pritti at the customer service line and she was super helpful. I bought another pair, she... See more


Company details

  1. #25 of 41 best companies in Photography shop
  2. #32 of 84 best companies in Computer Shop
  3. #26 of 38 best companies in Hi-fi shop
  4. #21 of 49 best companies in TV shop

Written by the company

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,103)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sony MDR-EX650AP In-Ear Headphone

I made an on line purchase & was really pleased with the prompt turn around of the order & the delivery by Royal Mail. The purchase was extremely well packed so the contents was received in top condition. I would recommend 100% The Sony earphones are excellent product.

23 January 2025
Rated 5 out of 5 stars

Excellent service and fast delivery

Easy to order from the website (Sony Walkman DMP) and the price was a bit lower than the Sony Centre price. Despatched the next working day and delivered the following day in perfect condition. Well packaged and both Ask and the courier kept me up to date with progress. Recommended.

6 January 2025
Rated 5 out of 5 stars

Open Box Soundbar

Bought an open box Sony soundbar for £120 less than RRP.
Delivery was very quick and when it came it was as good as brand new with the same 3 year warranty.
Will definitely look to use this shop again in the future.

22 November 2024
Rated 5 out of 5 stars

My second purchase from AskDirect and…

My second purchase from AskDirect and they are my one stop shop for anything electrical. Amazing service, super fast response to emails, very fast postage and all round excellent. This should be anyone’s one stop shop! I rate AskDirect 5*.

24 November 2024
Rated 5 out of 5 stars

Great experience with Ask customer service

We bought headphones in 2021 with a 3 year guarantee...this was longer than any guarantee on line. The guarantee was due to expire end of Nov 24 and the headphones had stopped charging.

The company replied to my enquiry very quickly. We didn't have the original case or lead but the company provided us with not only a new headphone set but a case and charging lead.

A massive thank you to after sales for their excellent customer service. We would definitely buy from this company again.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased.

First time I have used this company, was a little unsure at first but read other peoples reviews. All seemed okay so placed an order, item was received within a couple of days and exactly as described. Very pleased.

1 November 2024
Rated 5 out of 5 stars

Amazing Customer Service

I recently purchased a premium Samsung sound system from AskDirect, and while I initially received two faulty units, the third one worked perfectly. Despite the frustrating experience, Priti's exceptional support made a huge difference. She arranged the returns quickly and even responded to my emails over the weekend, showing incredible dedication. Thanks to her, I ultimately became a satisfied customer. I highly recommend them for their excellent customer service, which is becoming something quite rare these days.

18 October 2024
Rated 5 out of 5 stars

Absolutely fantastic 5* all the way.

This is the first time I’ve used ask direct and they’re very impressive. I bought an open box Sony soundbar which arrived next day (unbelievably) and was in perfect condition too. Excellent, quick email support too. I rate Ask Direct 5* all the way and will be buying again. Very impressed!

30 October 2024
Unprompted review

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