Aston Autopark Reviews 

3,119
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company, consistently describing an exceptional quality of service. Customers frequently praise the staff and team members for being exceptionally helpful, approachable, professional, and very knowledgeable during their vehicle purchases. Consumers also deeply appreciate the smooth and straightforward user experience, noting that employees regularly go above and beyond to assist buyers. Some reviewers were not happy with unexpected mechanical issues and felt completely let down by the after-sales support. Many people experienced recurring vehicle faults shortly after acquiring their cars and felt unsupported when trying to resolve these frustrating problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the efficient vehicle collection and prompt... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service throughout... See more

Customer service

Consumers find customer service to be positive, highlighting quick, reassuring answers and polite, helpful... See more

Product

Clients share ambiguous opinions on product, as some reviewers report severe mechanical failures, such as... See more

User experience

Customers consistently report positive experiences with user experience, highlighting an efficient, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... See more

Company replied

Rated 5 out of 5 stars

An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... See more

Company replied

Rated 5 out of 5 stars

Thank you Aston Vauxhall for your excellent service. You have never let me down since 2018. My last experience was the best. I got the car l wanted with the support of Sony( the gentleman that supp... See more

Company replied

Rated 5 out of 5 stars

Having recently moved from Hampshire to Melton Mowbray I was looking for somewhere to take over the service and MOT of my 2015 Citroen DS3 which I have had from new and always had main dealer service.... See more

Company replied


Company details

  1. #56 of 88 best companies in Car dealer
  2. #34 of 55 best companies in Car service

Written by the company

Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.

Multiple Customer Excellence Award Winner

Written by the company

Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,119)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just went in to look for a new car

Just went in to look for a new car. Guy that I spoke to could not have been less interested if he tried.

29 October 2025
Unprompted review
Aston Autopark logo

Reply from Aston Autopark

We are sorry to hear this, we do have new and used car sales executives for which there would have been someone on site to help you, perhaps you could contact me with more information amanda.stevens@astonvauxhall.co.uk
Customer feedback is extremely important to us, could you advise what car you came into see - as we have no record at the moment.

Rated 5 out of 5 stars

Sonny had taken care of me the whole…

Sonny had taken care of me the whole experience in buying my new family car. He was very understanding about what we needed and went above and beyond to get us what we needed. We purchased a beautiful car and it had easily been one of the most straight forward purchases we have done. I would definitely recommend Aston Melton Mowbray and Sonny for everything! I will be a reoccurring customer in the future. Thank you!

27 October 2025
Unprompted review
Aston Autopark logo

Reply from Aston Autopark

Thank you so much for your wonderful review!

We’re delighted to hear that Sonny made your car-buying experience smooth and enjoyable. It’s great to know that you found the perfect family car and felt well looked after throughout the process.

Your recommendation means a lot to us, and we truly appreciate your trust and loyalty.

We look forward to welcoming you back to Aston Melton Mowbray in the future — enjoy your new car! 🚗✨

Rated 5 out of 5 stars

Customer focused organisation.

I recently reviewed Aston about some issues that arose in the purchase of my new car from them and I was less than flattering. I have been sent a link to review them and I think it important to acknowledge how Aston responded to me previous critique and I have to say I was ;am, impressed.

Amanda from Aston called me and she never once tried to excuse what had gone wrong, instead there was an acceptance that things had gone wrong and I was left with the impression there was a genuine desire that Aston will use that as an opportunity to improve its Customer centric focus.

In any organisation errors can occur but it's how a Company reacts to that which truly defines what Customer focus should be.

Well done Aston, I will return in 2028 for my next new car.

25 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you, Mike, for your review and kind words! We are glad everything was communicated properly and that we can all take away a positive experience. We look forward to seeing you!

Rated 5 out of 5 stars

A breath of fresh air.

Saw a car I was interested in on line. Phoned the dealer and was immediately impressed by how helpful and knowledgeable Carly was regarding the car. No pressure and a genuine conversation. This was a breath of fresh air as I have spoken to many dealers recently who either have very little or knowledge or try to sell you something you don't want.
I agreed to buy the car and was offered a reasonable price for my car. A date for delivery was agreed and I was kept fully informed .The evening before delivery i was contacted confirming it was happening. The delivery was on time and delt with in a very professional manner. I was given plenty of time to inspect the car before the paperwork was completed. So pleased with my decision.

25 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your lovely review! We are delighted to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Thank you Aston Vauxhall for your…

Thank you Aston Vauxhall for your excellent service. You have never let me down since 2018. My last experience was the best. I got the car l wanted with the support of Sony( the gentleman that support me through out the process. I was never rushed into anything and he was very pleasant and he answered all my questions.
Aston Vauxhall Melton Mowbray continue with the excellent service you make us proud!!

18 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you, Grace, for your review and kind words. We are pleased to hear you have never felt let down, and we look forward to seeing you again!

Rated 5 out of 5 stars

Took a car out for test drive

Amanda and her team were brilliant, Sorted my issues out without any fuss.
Thank you.

19 September 2025
Aston Autopark logo

Reply from Aston Autopark

It was nice to speak with you yesterday and get a full understanding, as agreed the car is coming back asap and we will pop you into a courtesy car. Our Aftersales team always there to support customers.

Rated 4 out of 5 stars

Good service and friendly staff

The service receptionist Clair was excellent,because we had traveled a long way 120 approximately round trip she moved us up the work rota so we wasn’t hanging about all day,the service on the car was carried correctly and the car was returned clean and tidy,the only complaint was the service book was not completely filled in and there was black finger marks in the pages which I tried to wipe off with Dettol wipes as best as I could,otherwise no other complaints

18 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your kind review and for travelling such a long way to visit us — we’re delighted to hear that you were pleased with the service and cleanliness of your car. We’re sorry to hear about the issue with your service book. If you could please contact us at service@astonvauxhall.co.uk to let us know which section was missed, we’ll be happy to complete it for you right away.

Rated 5 out of 5 stars

Friendly staff

Friendly staff , great service

4 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your review and custom!

Rated 5 out of 5 stars

Made it easy to purchase quick…

Made it easy to purchase quick turnaround no fuss ans kept informed on every step fantastic service

4 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your review! We are glad you were pleased with our services.

Rated 5 out of 5 stars

Excellent as always

Friendly, welcoming, and knowledgeable staff. Showroom clean and tidy

28 August 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your review and kind words!

Rated 5 out of 5 stars

Fantastic customer service from Sonny…

Fantastic customer service from Sonny .. first time getting a car on finance and he made the whole process so easy and smooth. Not pushy and very informative from the moment I walked in to the moment I drove my new car away . Brian was amazing . Very chatty and professional.

11 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your review and kind words! We are glad you found the whole process easy and smooth.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Been with them for years and have never been let down.

11 September 2025
Aston Autopark logo

Reply from Aston Autopark

Thank you for your review and years of continued loyalty. We look forward to seeing you again!

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