Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Founded in 1989 as a family-run business, Aston Autopark has grown from humble beginnings to become one of the area’s most trusted automotive businesses. We began with just 11 dedicated team members—three of whom remain with us today—and have built our reputation through decades of hard work, honest advice and a genuine commitment to our customers. As the area’s longest-established franchised dealer, we’re proud to have served generations of customers while continually adapting to the changing automotive landscape. Our facilities have evolved over the years, incorporating the latest technology and equipment to deliver an excellent experience throughout the business. Whether you’re searching for a new or used vehicle, looking to sell your car, or require professional servicing and repairs, our experienced team is here to help. As an authorised repairer for Vauxhall, Peugeot, Citroën and Ford, our manufacturer-trained technicians can undertake everything from routine servicing and maintenance to warranty work, recalls and complex repairs. Our commitment to high standards has been recognised with multiple Vauxhall Customer Excellence Awards, reflecting our continued focus on friendly, professional service and customer satisfaction. Visit Aston Autopark and experience the personal service of a long-established, family-run business. Whether you’re buying, selling or maintaining your vehicle, we’re here to make the entire process as straightforward as possible.
Written by the company

Beler Way, LE13 0DG, Melton Mowbray, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just went in to look for a new car. Guy that I spoke to could not have been less interested if he tried.

Reply from Aston Autopark
Sonny had taken care of me the whole experience in buying my new family car. He was very understanding about what we needed and went above and beyond to get us what we needed. We purchased a beautiful car and it had easily been one of the most straight forward purchases we have done. I would definitely recommend Aston Melton Mowbray and Sonny for everything! I will be a reoccurring customer in the future. Thank you!

Reply from Aston Autopark
I recently reviewed Aston about some issues that arose in the purchase of my new car from them and I was less than flattering. I have been sent a link to review them and I think it important to acknowledge how Aston responded to me previous critique and I have to say I was ;am, impressed.
Amanda from Aston called me and she never once tried to excuse what had gone wrong, instead there was an acceptance that things had gone wrong and I was left with the impression there was a genuine desire that Aston will use that as an opportunity to improve its Customer centric focus.
In any organisation errors can occur but it's how a Company reacts to that which truly defines what Customer focus should be.
Well done Aston, I will return in 2028 for my next new car.

Reply from Aston Autopark
Saw a car I was interested in on line. Phoned the dealer and was immediately impressed by how helpful and knowledgeable Carly was regarding the car. No pressure and a genuine conversation. This was a breath of fresh air as I have spoken to many dealers recently who either have very little or knowledge or try to sell you something you don't want.
I agreed to buy the car and was offered a reasonable price for my car. A date for delivery was agreed and I was kept fully informed .The evening before delivery i was contacted confirming it was happening. The delivery was on time and delt with in a very professional manner. I was given plenty of time to inspect the car before the paperwork was completed. So pleased with my decision.

Reply from Aston Autopark
I’ve always been completely satisfied with the level of service, the staff are knowledgeable and helpful.

Reply from Aston Autopark

Reply from Aston Autopark
Thank you Aston Vauxhall for your excellent service. You have never let me down since 2018. My last experience was the best. I got the car l wanted with the support of Sony( the gentleman that support me through out the process. I was never rushed into anything and he was very pleasant and he answered all my questions.
Aston Vauxhall Melton Mowbray continue with the excellent service you make us proud!!

Reply from Aston Autopark

Reply from Aston Autopark
Amanda and her team were brilliant, Sorted my issues out without any fuss.
Thank you.

Reply from Aston Autopark
The service receptionist Clair was excellent,because we had traveled a long way 120 approximately round trip she moved us up the work rota so we wasn’t hanging about all day,the service on the car was carried correctly and the car was returned clean and tidy,the only complaint was the service book was not completely filled in and there was black finger marks in the pages which I tried to wipe off with Dettol wipes as best as I could,otherwise no other complaints

Reply from Aston Autopark
Made it easy to purchase quick turnaround no fuss ans kept informed on every step fantastic service

Reply from Aston Autopark
Friendly, welcoming, and knowledgeable staff. Showroom clean and tidy

Reply from Aston Autopark
Fantastic customer service from Sonny .. first time getting a car on finance and he made the whole process so easy and smooth. Not pushy and very informative from the moment I walked in to the moment I drove my new car away . Brian was amazing . Very chatty and professional.

Reply from Aston Autopark
Very helpful staff when booking my mot plus mechanic Very helpful when looking at faults

Reply from Aston Autopark
Excellent customer service. Been with them for years and have never been let down.

Reply from Aston Autopark
Great communication before & after vehicle service, staff's are very helpful.

Reply from Aston Autopark

Reply from Aston Autopark
Communication was very good and all work done on time

Reply from Aston Autopark
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.