Asurion Reviews 

All ways great and helpful thanks to Asurion

Thx for the fast service over the chat

I chatted with a human. So important these days & got answers to my questions

My experience was great. Diego was very, very helpful. I just wish I got a replacement for my damaged product instead of a gift card.

There experts got it worked out for me

I am highly upset with the service that I have received. I had insurance on all of my devices. My phone was stolen and I have submitted a claim. My claim was supposed to be processed within 24 hours as I was told it has now been 72 hours and nothing has been resolved as well as I have called the assurance location here near me and was told that they are unable to do anything and they do not do claims in store. I am almost at the point where I want to cancel my insurance because it is not assisting me in anyway.

Asurion took care of my claim quickly and was hassle free. It was processed during my text with the Representative over chat.

Danna did a great job helping me out and going out of her way to get the information that she needed that I did not have handy. I have always had great experiences when dealing with Asurion.

Honestly a great experience. It couldn't of been easier.

I purchased two of the same item and both broke but I could only file the claim for one so I used the Live Chat option. Danna took care of me right away and I was taken care of without any issue. THANK YOU!!

My electric scooter needed a repair and after a few guided replies for needed information were requested, my claim was taken care of in a very timely manner. Thanks you Asurion for putting up with my frustration... :-) RJ Ender

The rep Jay who assisted me was very helpful and understanding and mad everything smooth for me.

Caution - Misrepresentation for financial gain.

Company didn't cancel when requesed 19 months ago. When notified Asurionhome plus could not find the cancelation. No prior email notification of pending withdrawal. Not trustworthy.

Just as pleasant an experience as one could expect. They were knowledgeable, straight forward, and friendly.

Even though my issue couldn't be resolved via chat, the two agents I worked with did everything they could to access the e-sim on my previous phone -- a phone that was smashed to bits after numerous cars ran over it while the phone lay helpless on a busy road.

The agents were friendly and knowledgeable and did their best.

Jailyn was extremely helpful. I had a few email issues and they corrected everything super quickly. I appreciate all the help.

Helped with what I needed and got everything taken care of

My issue was resolved in under 5 minutes thanks to my agent.

Shocked. Verizon wireless customer for 25 years, 3 lines, pay for insurance every payment through Asurian and have spent tens of thousands over the years. Have free screen replacement on my Asurian insurance. Never had a claim until today. Phone fell and screen cracked. Tried filing a claim through the Verizon app. Only option it gave was a replacement phone with a $99 deductible. Called Asurian customer service and spent over an hour on the phone constantly being put on hold while the representative consulted with their "resolution team". Long story short.... we'll replace your phone for $99 but can't replace your screen for free. Happily took my $$ for 25 years but can't cover a covered claim?? Will now be shopping for a new provider. Unreal!

I have Asurion insurance through Verizon however there is no way to access this company when your phone is stolen.
The 2 way verification insists that you use your telephone number. Are you kidding me? 100% of those with stolen phones cannot access this company.
Please don't tell me that is NOT intentional.
Why pay 7.95 a month when you cannot access your insurer to make a claim?