ATCO Reviews 140

Staff were efficient and courteous. They did an excellent job. It is a pity the mower design was so bad that it was unusable.

Replaced my aged Qualcast with an ATCO 20 self-propelled machine. Superb mower, starts first time, cuts beautifully, very manoeuvrable and has the added benefit of an excellent volume grass box. Purchased the mower from Homebase, whose Customer Service was nothing short of exceptional. Do not buy any other mower!!!!!

Had to contact them to get the correct part number, got a helpful e-mail by return. Part was then despatched quickly and well packed. Fitted perfectly.

Bought a ATCO rear roller 18sh mower 2 years ago, had a issue in the 1st 3 months and they tried to fob me of and now the drive has packed up. Will never buy a ATCO again, gone back to good old reliable Cobra.

Mower ok so far. Would have liked the option to buy it with 2 off 4AH batteries instead of the 2AH + 4AH as it only just manages to cut my lawn on a single charge.
The delivery packaging was totally inadequate for such a large and heavy machine.

quick efficient service and product does what I want it to do.

Everything was good only thing that stopped me giving 5 stars was that there was no contact from courier to give a time window so I had to wait in, and there didn't seem any way to track courier

Ordering process was easy, though I did not receive an email confirming dispatch or tracking number. When I contacted them to check it had been shipped was informed no tracking number was available…very odd for a high ticket item! Assembly instructions are unhelpful to say the least. Lawnmower appears fairly well made, started first pull & cuts well.

When I bought my Atco ride on the first time I went on it and the steering wheel came out and I landed in a tree.
Second time the drive belt snapped, so had it fixed and serviced.
Third time was the cutting deck came loose so had it fixed then had a service.£400.00
Emailed Atco and they told me to go the person who sold it to me. So they fixed it but really should had exchange it.
Fourth time the cutting deck was put on incorrectly and the drive belt snapped.another cost
Fifth the engine would start so the guys fixed it £400
Sixth time the engine wouldn’t start forgot to do something?another cost.

Seventh time cut the grass after had all fixed and serviced the cutting deck has come off again I am so frustrated as the cost is too much when I bought the ride on from new so I could rely on it

Recently bought an Atco Liner 16S from an independent dealer. Emailed Atco/ Stiga’s Customer services to ask for an electronic copy of the operating manual and the same for my older model Quattro 15S. Received a reply within 24 hours with the 2 manuals. Good products, helpful and prompt customer service. Would highly recommend.

Excellent service from ordering to delivery , there was a slight delay on delivery but I was kept informed. Product is excellent too lawns never looked so good. Happy customer

Had the part which was good, expensive but not too bad for a genuine part. Web site seemed to suggest I could get it next day but that turned out to be misleading. No tracking information was provided and when I telephoned to ask where it was ATCO didn’t know and told me to expect 3-5 days. It turned up later the same day in the post. So a frustrating experience which could have been avoided by the website saying delivery 3-5 days by Royal Mail. It was a pig to fit but that’s another story!

I truly hate, yes " hate "this mower. Atco " Classic " 20s Rotory type. You need Herculean arms to start the thing, and I play golf every day so should not be that difficult. A woman could not start this mower. The grass box is difficult to fit in and out and when full its a nightmare trying to get it through the gap of the handles..very bad for the back. Dangerous is word for the sprung lid/grass box cover. The spring action is so powerful you could lose a finger.
The clip on wheel trims are a joke. They just keep falling off, why do they have them in the first place?
The biggest nightmare though is the suggestion that it is supposed to be self pulling my main purpose for buying it. It's a joke. I spend more time manually pushing the thing. And no, my grass is not too long. In fact its a new lawn, so not to dence yet. It just won't pull as the smooth plastic wheels just spin.
I bought the S 20 for a good wide cut to speed things up. Waste of money I tend to cut only half a strip keeping one wheel on the already cut grass to get som traction. The drive wheels are far too smooth and narrow and the apparent tred is another joke. I'm thinking of putting some kind of short spike into the drive wheels to stop the slipping.
It cuts well enough, and if your grass is around an inch high then it probably does what it says on the tin. God knows what it must be like on any kind of small slope.
This is my first rotary having used rollers before now, so it is one Hell of a transformation, buy one at your Peril.
Addendum. Sinse writing my review which I continue to stand by. I have tried cutting my grass more often and at a higher setting. I can say therefore that if you do not allow your grass to grow above three inches or so and do not try to cut it too short at one pass. The mower will pull without needing any assistance from yourself. My advice therefore is. Keep your grass shortish and cut it frequently without taking too much off. That way all should be well.
This note was added on the 23May23.
One more thing to consider. The grass box is made of a plastic lid on a nylon sack/bag. The bottom rear edge of this bag particularly when full drags on the ground. The net effect of this is that it will wear away very quickly making the bag usless, particularly if you run the mower over a hard surface like a garden path. I have attached a strip of hard plastic to the area effected to prevent premature wear. Strange thig is the manufacturer has done this to the front edge of the bag, but this part seems not to drag on the ground. I do wonder what the R&D team were thinking that day. And no I don't have a down on ATCO. IN ALL OTHER RESPECTS IT DOES WHAT IT IS SUPPOSED TO DO.
P.S. I have abandoned trying to keep the right hand wheel trim on the wheel. Just keeps falling off. Maybe it's me.

This is a reply to ATCO's response (10/04/2023) to my review of 04/04/2023. The issues I outlined in my review are not rocket science and easy to understand. ATCO could very easily offer solutions through Trustpilot - that is, if they have solutions. I would draw attention to a review by Mr. Jeff Ely (19/09/2022), complaining of similar issues to mine with an ATCO lawnmower. It would appear, that after contacting ATCO, Mr. Ely was directed to an authorised repairer, at his own expense. My problem is, nothing is broken and in need of repair: it is an issue of very poor design. Do ATCO have a better designed grass box that will fit my S20 model? I suspect they have. I shall be happy to provide my address in order to receive one, at no cost to me. Come on ATCO, I have just spent a lot of money on one of your new lawnmowers and, quite reasonably, expect it to work properly - currently, "not fit for purpose" comes to mind.
Thank you.

Easy to order products from website and package arrived at the specified time and date.

I brought an Atco GTX36H in July. I brought it from a local dealer ( Norton Garden Machinery) because I like to see things in person and I wanted somewhere local for services or if there was an issue in the future. Their service is exemplary just incase anyone is close enough to them and thinking about it. Anyhow, I went with the GTX36H because my garden was 1.5 acres and wild. Wild level - aka- my dads unhinged shetland sheep had lived on it for 3+ years. They ate the trees and hedges and flowers and not the grass so it had turned into a field of head high weeds, the ground was rough and uneven with wild grass a couple of foot high. It was demoralising to look at, unless you were one of the rabbits. Rabbits have infact been living their best life there, just not my children. I did spray SBK weedkiller first and pull out the really tall weeds as the stems were so thick I didn't want to be left with a field of designer stubble (tried patches with a strimmer and that was the outcome). So I was still left with a wild field with slopes everywhere, rough ground, bracken and shorter weeds.
I now have a lawn! The first cut was with the shoot on to leave it all on the ground. Once it dried I hoovered it up with the mower. Then cut again a couple of times on 7 (highest cut) and I can now go down to a 4 in some parts and 5 in others. I repeat, I have a lawn!
The mower is easy to use and if it can cope with what its had to deal with here, I don't know what would count as "too much" for it. You can change cutting height whilst going, the collection basket is huge and the controls are simple with a forward and reverse pedal. Thank you Atco!

Great lawnmower that does everything we want, not the cheapest but seems well built and easy to use. Particularly like the delivery from a local dealer, they even took our old mower away.

Mower arrived promptly and has seen a lot of use since it arrived a few weeks ago. Does the job very well. Jolly good machine.