Athens Car Rental - ACR Reviews 

197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, helpful, and professional throughout every single step of the rental process. Many consumers highlight that the available vehicles are brand new, exceptionally clean, and consistently maintained in top condition. However, some people mentioned that the drop-off and pick-up arrangements at the airport were extremely smooth, efficient, and well-communicated. Travelers also deeply appreciated the completely transparent pricing structure along with the total absence of any aggressive insurance sales pressures. People consistently noted that dealing with this business was entirely hassle-free compared to standard rental experiences.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the friendly staff and efficient pick-up and... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Clients share positive opinions on user experience, describing it as the easiest rental they have ever tried.... See more

Location

Customers had positive experiences with location, noting convenient drop-off and delivery services in Athens.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great staff, very friendly, best car rental experience I have ever had. Super efficient. No waiting in Q's to pick up or drop off. Car just outside departures. No hard sell of insurance or not p... See more

Rated 5 out of 5 stars

This was the second time I have rented from ACR and my experience for my five week rental this time was exactly the same as my first rental. ACR is an excellent car rental company. They provide good,... See more

Rated 5 out of 5 stars

After reading great reviews for ACR on-line we decided to hire a car from them for our family road trip of Central Greece. So glad we did. They were friendly and efficient at every step. Pick-up an... See more

Rated 5 out of 5 stars

The service was exactly like promised. A person waited for us at the airport arrivals, we did not have to wait in any line to get to our reservation. There were no additional costs on the spot, we pa... See more


Company details

  1. Car rental company

Information provided by various external sources

Located in Koropi, only 3 minutes of driving from the Athens International Airport "Eleftherios Venizelos". An independent, professional Rent a Car agency offering a wide range of top quality car rental services to thousands of satisfied customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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No recent history of asking for reviews

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4.9

All reviews

(197)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding experience

Outstanding experience. Car delivered to our rented flat in Athens and collected from departure drop off at Athens airport with no hanging about or fuss. Vehicle near new and problem free. Friendly and efficient in every way. The multinational companies charge more for less.

26 October 2019
Unprompted review
Rated 5 out of 5 stars

We had a very good experience with ACR…

We had a very good experience with ACR throughout - speedy and helpful email communication; pick up and drop off to suit our needs; flexibility over timing; a choice between two cars, both good, but one with more luggage space which we needed; and finally willingness to help us with a problem that was nothing to do with the car. All round friendly and professional service at reasonable cost.

28 September 2019
Unprompted review
Rated 5 out of 5 stars

After looking in the jungle of famous…

After looking in the jungle of famous car rentals and browsing for tons of offers starting with a small price and ending with incomprehensive insurance asset at high prices, we have contacted ACR for 11 days car rental for our holidays. We had immediately a coherent price, with a comprehensive insurance offer, we have selected most covered asset to be mind-free, real availability and a serious managed communication to proceed with the booking and understand well some details. Arrived in Athens Airport we had a great service on pickup and a great service on give back. The car was a new Nissan Micra, very clean and comfortable. We have forgotten the smartphone car support on the car and we hope to make next driver happy, we are happy to made our mind-free holidays around Greece. Thanks ACR! Ivan and Deborah from near Milan.

25 September 2019
Unprompted review
Rated 5 out of 5 stars

ACR Highly Recommended

Great company, great service! From the moment of initial inquiries, to the drop off at the airport, the whole process was smoothe. Car was nice and new. The staff was very informative, responsive and courteous. Well done ACR! Hope to work with you again.

24 September 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommended and very reasonably priced. The car was clean and in good condition. Very friendly service and the car was dropped off to us at the place we were staying in Athens and returned at the airport - the handover was very easy

20 September 2019
Unprompted review
Rated 5 out of 5 stars

Way better than anyone else

Used it for about 9 months. Amazing company. Cars are all in perfect condition, people friendly and professional.

I had no problems at all even though my card wouldn't go through their website. I always booked through emails and they always reply soon and with professionalism.

Every time I visit Greece it's always going to be them. Prices are exact same as Hertz and all the other companies too.

I was a difficult person to please and they've done it flawlessly and made it look easy too.

Extremely recommended by me.

9 August 2019
Unprompted review
Rated 5 out of 5 stars

ACR highly recommended.

ACR were really efficient and friendly. The online booking was very straightforward. We were greeted at the airport with a friendly Athens Car Rental representative who was very helpful. The vehicle was in excellent condition , the formalities were swift and clearly documented. The 7 days rental was one of the most good value we found. I would definitely use the company again. Would highly recommended.

1 August 2019
Unprompted review
Rated 2 out of 5 stars

Ryan air of car sharing

I am very disappointed about 10€ extra fee for checking out with 3/8 instead of 4/8 gasoline...
Filling the car with full gasoline before customer's check-in will avoid this customer’s disappointment in the future. As far as remember customers don’t get pay back if they check out the car with 5/8 instead of 4/8, do they ?

Else, it’s simply impossible to find the company employee at the airport without giving a call at the main office, since there is no desk at the airport... Check-in an check-out is done directly on the terminal droping area, with the car parked in double lane on the road, with warnings on...Employee neither carry a billboard with the company name nor a specific outfit to make them easy to find.

For that reason, I would not recommend ACR for car rentals.

Else the car was ok.

13 June 2019
Unprompted review
Rated 5 out of 5 stars

Great Car Hire

We were travelling around the Peloponese and Mani for nearly a month in May 2019 so we hired a car from ACR for 25 days.

We’re always nervous hiring a car from a less well known hire company but we can not recommend them enough.

We landed at Athens Airport to be met in the arrivals hall, as arranged, by 2 gentleman where we finalised the paperwork. We paid cash and they took a rub of our credit card in case of any damage to the car on our return (this is very normal).

We were then taken out to the hire car where they spent time going around pointing out any scratches/dents and then went over any controls that were in the car. Gave us directions and were very helpful.

The car itself was in very good condition and we had no problems at all with it.

We arranged a time to meet at the airport for the return drop off. We telephoned them approx an hour before we got there as we were earlier than planned.

It was no problem for them. A gentleman was waiting for us outside the departures hall as promised where we went around the car again noting any scratches/dents etc. There was no additional damage so no additional charges.

We found them to be very helpful. Prompt email replies and correspondence from start to finish. They spoke very good English.

It was nice that the price that they quoted was the price that you actually paid! No hidden costs and no hard sell, so much better than other (well known) car hire companies...they could learn a thing or two from ACR!!!

Would we recommend? Absolutely. We would certainly use them again if we were visiting the area.

28 June 2019
Unprompted review
Athens Car Rental - ACR logo

Reply from Athens Car Rental - ACR

We are extremely pleased that our agency met your expectations and offered you good service!

A big thank you from the ACR team for your kind words and support!

Have a great day!

Kind regards,
ACR Reservations Department

Rated 5 out of 5 stars

two thumbs up....

i had to change both my flight times and type of car twice....communication with Athens car rental was both quick and precise via email and my changes where no problem at all, a young man was waiting for me at the airport and the vehicle was brand new and mint. some might find the discount for cash a bit odd but i have come to learn that's just how the Greeks roll (i was given 10% discount if i paid cash in a supermarket!!). I returned the car after 10 days and returned to London, my deposit was back in my account in a week. very good company, highly recommend.

11 May 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very quick and friendly email communication, amazing English spoken. I changed the details of my pick up time and place about three times (sorry guys) and the team in the office didn't bat an eyelid, they were so helpful. Dropped the car in town for us at the end of our stay in Athens (we were going to Pelopponese) and DROVE US OUT OF THE CENTRE as they said it was too stressful for anyone other than Athenians to get out when there was a bike marathon happening. Really above and beyond the call of duty. Drop off at the airport was completely stress free and quick. Best car rental we've ever had.

26 April 2019
Unprompted review
Rated 5 out of 5 stars

Great experience - would definitely recommend

We used Athens Car Rental for a recent holiday to Athens and Kea - although we have in the past stuck with the big international brands (Avis, Enterprise etc), we had finally got fed up of their underhand, rip off tactics. ACR couldn’t be further from this, and we were delighted with the experience from start to finish. Easy to book, instructions for pickup were very clear - they met us at arrivals with a name board, took us straight to the car (which was waiting outside the terminal). Quick bit of paperwork (they made sure to note any damage, unlike the tricks that Avis will often try to pull) and sent us on our way. Car was in good shape, clean and everything worked. Drop off was also super easy - just drove to departures, they met us there, checked the car and we were done very quickly.
In short, we’d absolutely recommend going with ACR - they clearly valued our business, and did a great job delivering. Don’t give your custom to the large rental companies, when there’s a great, local firm that will appreciate your business much more (and treat you with respect!). Thank you!

20 September 2018
Unprompted review
Rated 5 out of 5 stars

The only one I'd choose if I'm going back to Athens!

A very good experience with Athens Car Rental. Excellent communication with the their man in the office, Panos Bakalakis, when booking the car. I pre-paid by international bank transfer before arrival so I wouldn't need to hand over cash when I was met which wasn't a problem for them. I also had to add an extra day onto my booking before arrival, due to a flight change, and this also wasn't an issue, I only had to pay for the extra day which was anticipated. We were met, as agreed, at Athens Airport arrivals where we carried out the paperwork and the car was a short walk to the short-term car park. Their agent even offered to carry some of our luggage! The car wasn't exactly what I was expecting (I thought I'd booked an estate but got a saloon) and to be honest I didn't even raise it with them since I wasn't that bothered. The car was a basic Peugeot with 50k kms on the clock. I don't think their cars are brand new like other car hire companies but that wasn't an issue since you don't pay the rates that come with brand new cars. It was clean, outside and in, and in excellent condition. The only mod-con it came with was air conditioning which was used often. Returned the car after two weeks and was met at the airport departures area, very handy, at the agreed time. A quick check over the car by their agent and all was well so everyone happy. I didn't get any pressure you might experience from less scrupulous car hire companies who create blemishes or dings that they want to charge for, the stuff that gives the car hire trade such a bad rep. To be fair, I'd been religious about looking after the car when I had it so there wasn't anything to 'discuss' at the hand-over.
In summary, I found them the best value to be found in Athens. Great service, good communication, no added 'sales pressure' and therefore I'd be happy to recommend them and also use them again.

18 July 2018
Unprompted review
Rated 5 out of 5 stars

Sublime experience

Athens Car Rental is great: professional, good value for money, friendly and quick (concerning paperwork and take-over).
The price included diesel with an amazing torque, full insurance, additional driver, unlimited km/day (that made '1500km in 5 days' possible),car was small enough to go over steep, narrow mountain passages and through narrowest streets of Greek cities and it included all the basic equipment (air conditioning, firs aid kit...)

I strongly recommend the ACR, if you are planning a road trip across Greece :)

18 July 2018
Unprompted review

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