I received my order very quickly. However there was no tracking information or shipping notice sent so I was nervous to be honest but after a couple days it was in my mailbox and I love my item. The... See more
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The anodized chamber is nice, but it doesn’t hold much. Twisting the tip to remove and replace it gets more difficult as residue builds up around the mouth of the chamber. I prefer the magnetic tip li... See more
Product doesn't work.....won't vaporize concentrate...drips all over and makes a mess...unusable....would never recommend....waste of money and time
I was looking to buy a non-orange VICOD but that model disappeared from your website.So I *bought* the RUVA and waited for shipping info, eventually to find out that it too was no longer available. I... See more
Company replied
Company details
Written by the company
Atmos is the home of the best vape pen, dry herb vaporizers, e-liquid and wax vape pens. Click here to view our huge selection!
Contact info
4800 SW 51st ST, Unit 104, 33314, Davie, United States
- info@atmosrx.com
- www.atmosrx.com
3.3
Average
475 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered tips for my jumps
Ordered tips for my jumps, love the jump but your tips suck, have gone through multiple tips over the years but the jumps are still working good
24 February 2024
Order and shipping were fine
Order and shipping were fine. The product is horrible. Does not heat herb enough to get any residue or smoke. Bought 2 and neither are worth even $5
14 February 2024
The batteries I ordered worked only a…
The batteries I ordered worked only a few times and I have emailed and called and gotten zero reply. Now my phone number is not accepted by your company.
3 July 2023
Reply from Atmosrx
Hello,
Thank you for your email dated January 11th. We sincerely apologize for any inconvenience you experienced during that period. We were in the process of transitioning to a new location, which affected our ability to promptly respond to calls.
We apologize for any inconvenience you may have experienced with the battery. Rest assured, someone will be in touch with you shortly to address this matter.
Thank you for your patience and understanding.
Best regards,
Atmos Customer Service Team
I had a very satisfying experience with…
I had a very satisfying experience with one of your products in the past. Your website has improved a lot and is very user-friendly. The online review and purchase experience is great. Thank you for giving me the opportunity to share this review.
19 February 2024
Still waiting…
9 February 2024
Reply from Atmosrx
Hello,
I hope you're doing well.
I wanted to inform you that according to our records, your package has been delivered on 02/18/24. It seems that Trust pilot may send out automated review emails a bit earlier than expected.
Thank you for your understanding, and we appreciate your patience.
Best regards,
Atmos Team
Excellent products!!!
Great products, since day one, been using Atmos products for almost 10 years and my first atmos still works fine, the kiln RA is great, hope to try the other products soon and the delta products are the best, keep it doing like that guys!
13 February 2024
Reply from Atmosrx
Thank you so much for your kind review! We're thrilled to hear that you are satisfied with your experience with us.
Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. We truly appreciate your support and hope to have the pleasure of serving you again soon.
THE ABSOLUTELY WORST CUSTOMER SERVICE!!!
I ordered a Studio Rig back in October 2023. When I received my order, the Titanium Nail Chamber didn't work. I emailed them 5 times and called 3 times...all with no response. After 4 months I received a text from Atmosrx.com telling me they wouldn't replace the Titanium Nail Chamber but would give me 25% off if I buy another one. I told them I just wanted a replacement. Since then it has been 3 weeks and there once again is no response. I have contacted the BBB since.
14 October 2023
Unprompted review
Reply from Atmosrx
I want to extend my sincere apologies for the delay in responding to your messages. Unfortunately, your inquiries coincided with our transition to a new location, which caused some unforeseen delays in our communication.
To ensure that your needs are addressed promptly and effectively, I would like to personally assist you with your order. If you could kindly provide me with your contact information, I will reach out to you directly to resolve any outstanding issues and ensure your complete satisfaction.
No complaints here
No complaints here. Timely service, delivery. Product design improvements noted. Great website, easy to navigate. Great selection with clear explanations. Recommend Atomrx
19 January 2024
Reply from Atmosrx
Thank you so much for your kind review! We're thrilled to hear that you are satisfied with your experience with us.
Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. We truly appreciate your support and hope to have the pleasure of serving you again soon.
Shipping cost is RIDICULOUS
30 January 2024
Reply from Atmosrx
Thank you for taking the time to leave your review, and I apologize for any inconvenience you experienced regarding the shipping costs.
Please know that we do not set the prices for shipping; they are determined by the shipping companies based on various factors such as package weight, dimensions, destination, and shipping method. While we strive to provide the most accurate shipping costs possible, we understand that these fees can sometimes be unexpected or higher than anticipated.
We sincerely apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will take it into consideration as we continue to improve our services.
If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again in the future.
Best regards,
Atmos
Ease of use
Ease of use, variety of product availability, replacement parts to select from.
25 January 2024
Reply from Atmosrx
Dear Frankie,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers as it helps us improve our products and services.
Your satisfaction is our top priority, and we're committed to continually striving to meet and exceed your expectations. If there's anything specific you'd like us to address or if you have any further comments or suggestions, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again soon.
Best regards,
Atmos
Reply from Atmosrx
Dear Suzanne,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers as it helps us improve our products and services.
Your satisfaction is our top priority, and we're committed to continually striving to meet and exceed your expectations. If there's anything specific you'd like us to address or if you have any further comments or suggestions, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again soon.
Best regards,
Atmos
I placed my order but nothing has…
I placed my order but nothing has happened. I filled everything out and clicked the appropriate buttons. I got the email asking how my experience was and it even says “ Thank you for your recent purchase from (company link).“ but now I’m back to my cart, nothing has happened. I won’t complete the order more than once. I don’t trust it anymore.
19 January 2024
Reply from Atmosrx
Dear Jim,
I would like to extend my sincerest apologies for the unfortunate experience you encountered during the checkout process. Your feedback is invaluable to us, and I truly regret any inconvenience or frustration this may have caused.
Upon reviewing your account, it appears that your payment was successfully processed, and according to tracking information, your package was delivered on January 26th, just four days after your purchase. However, I understand that this does not excuse any discomfort or dissatisfaction you may have experienced along the way.
Please rest assured that we take your concerns seriously, and we are committed to addressing any issues to ensure a smoother and more satisfactory experience for you and our valued customers in the future.
If there is anything further we can do to rectify the situation or if you have any additional feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for bringing this matter to our attention, and we sincerely appreciate your understanding and patience.
Best regards,
Atmos
Very, very poor customer service
Very, very poor customer service. I placed an order and did not receive a confirmation email. I sent two emails to customer service and never got a response. At this point I feel like my order didn’t go through. Taking necessary action. Beware…
12 January 2024
Reply from Atmosrx
Hello Miachael,
I want to extend my heartfelt apologies for any inconvenience you experienced due to delays in communication. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this may have caused.
During the time of your correspondence, our team was in the process of transitioning to a new location, which regrettably led to delays in responding to emails. We understand the importance of timely communication and are truly sorry for any inconvenience this may have caused you.
I want to assure you that we had previously notified our customers about potential delays in communication due to our relocation, which was listed on our website. Nevertheless, we understand that this may not have been sufficient to mitigate the inconvenience you experienced.
To express our sincere apologies and appreciation for your understanding, we would like to offer you a discount towards a future order. We hope this gesture will help make up for any inconvenience you encountered during this time.
Please accept our sincerest apologies once again. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.
Thank you for your understanding and patience during this transition period.
Best regards,
Atmos
I have not received any email updates…
I have not received any email updates regarding my order. I have no way of knowing if it is even on its way.
13 January 2024
Reply from Atmosrx
Hello Matthew,
As part of our commitment to providing the best possible service, we kindly ask our customers to check their junk/spam folders regularly for any emails related to shipping or updates on their orders. Sometimes, our messages may inadvertently land in these folders, and we want to ensure that you receive all necessary information promptly.
Your satisfaction is our priority, and we appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please feel free to reach out to us directly. We're here to help.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Atmos
Got a tracking number but still waiting…
Got a tracking number but still waiting for you to ship my order. No communication as to what is happening?
6 January 2024
Reply from Atmosrx
Dear Matt,
Thank you for sharing your experience with us. We understand the importance of accurate tracking information and timely delivery, and we apologize for any inconvenience you may have experienced.
Please note that once tracking information is generated, there is typically a processing time of 24-48 hours before the item is shipped. However, we understand that this may not have been clearly communicated, and for that, we apologize.
Upon reviewing your order details, I can confirm that your package was indeed delivered on January 22nd. We regret any frustration this delay may have caused.
Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will use this information to improve our processes and ensure a smoother experience for our customers in the future.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
Thank you for your understanding and patience.
Best regards,
Atmos
Great product
5 January 2024
Reply from Atmosrx
Hello William,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers as it helps us improve our products and services.
Your satisfaction is our top priority, and we're committed to continually striving to meet and exceed your expectations. If there's anything specific you'd like us to address or if you have any further comments or suggestions, please don't hesitate to reach out to us.
Once again, thank you for your valuable feedback. We look forward to serving you again soon.
Best regards,
Atmos
Your website has an error for items…
Your website has an error for items being refused shipping due to e-liquids, for a non e-liquid item.
15 January 2024
I love the atmos vape pen i have
I love the atmos vape pen i have. They make it so easy to buy replacement parts and the pen works great. Ive tried so many other vape pens and always come back to this one.
11 January 2024
The experience was terrible
The experience was terrible. I emailed there was a problem with the atomizer. They sent me two emails of how to fix the problem. It did not work. I sent another email. They asked if I wanted to talk on the phone to fix it. By that time, I was so stressed and anxious, I said no, I'd just buy something else. Instead of customer service trying to a least fix the situation they decided not to answer any emails after that. Oh and their phone doesn't work. I sent a video also. But no problem yall....please be careful people....and Tyga....dude I hope u work with new people. I live rt here in Florida but it ain't worth the trip to the store. I guess they really needed $23.00.
1 January 2024
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