Atolyestone Reviews 

274
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the exceptional customer service, noting that issues are handled courteously, promptly, and without hesitation. Many appreciate the professional and friendly team, who are communicative and responsive, making the overall purchasing experience pleasant. Reviewers also praise the beautiful craftsmanship and unique designs of the products, often mentioning the impressive packaging and attention to detail. However, some people were dissatisfied with product quality, reporting issues such as damaged or poorly made items, and concerns about materials not matching descriptions. There are also complaints about delivery delays, missing items, and a lack of communication regarding order status, leading to frustration for some customers. A few other people also felt that customer service was unsatisfactory, with experiences of unhelpful interactions and a lack of follow-up after promises of resolution.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers praising the beautiful... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the beautiful craftsmanship and unique... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and prompt... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and secure... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the great follow-up service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied


Company details

  1. Jewellery shop

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(274)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Rated due to value for quality

Rated due to value for quality, in my opinion thou it is very overpriced, however it met the aim to make happy the person I gifted the bracelet. But would consider cheaper alternatives future wise. Also delivery took while and arrived exactly before weekend to distribution P.O.Box so I would receive it after the weekend only, therefore suggestion, just contact person via phone and deliver to hands, you got the contact number
Thank you

3 September 2019
Unprompted review
Rated 5 out of 5 stars

Great products!

Love the products. And their customer service is great as well. A bit on the pricey side though. However, I would definitely recommend them and I definitely plan on buying more in the future.

8 August 2019
Unprompted review
Rated 5 out of 5 stars

Bracelet turned out perfect

Atolyestone is great! I have small wrists so i went ahead and inquired for a custom leo bracelet; they replied the next day, very easy customer service to talk to. Would definitely recommend. Bracelet turned out incredible, but if you want to purchase as a gift i would suggest to order ahead of time as shipping is not exactly super quick with standard shipping

13 July 2019
Unprompted review
Rated 5 out of 5 stars

I bought bracelet with my initial

I bought bracelet with my initial. I was wondering is it will be the same what I saw in online pictures. But when bracelet arrived I was slightly shocked. It looks even much better than in pictures. Really happy with that! Well done, good job and quality! Already recommending to everyone who's asking where I bought it. As I'm working in very busy restaurant in Covent Garden, many people asking where I bought it. And I'm giving your company name. I'm sure that you'll have more customers. Already 3 members of my staff ordered some items from you!

12 July 2019
Unprompted review

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